01x12 - Amico Family

[bunniefuu]

NARRATOR: They're every
parent's worst nightmare.

Kids completely out of control
and taking over the household.

These families have reached
the end of their rope.

They're in desperate
need of help.

No, I'm not.

Yeah.

NARRATOR: They only have
one alternative left.

It's time to dial Nanny 911.

[phone ringing]

Hello.

This is Nanny 911.

NARRATOR: We've gathered a
team of world class nannies

from all over the globe.

Each week, from
Nanny Central, they

will watch a video
of a family in crisis

and decide which nanny
is best suited to help.

They will then have one week to
take our families from living

hell to a family bliss.

Not once did these
children get praise.

I do say thank you.

You can ask them.

NARRATOR: Can these
families be saved?

You called me to come
fix your family problems,

but if you think you can do
a better job, get on with it.

Get in that bed
now and stay there.

NARRATOR: Parents of
America, help is on the way.

How are you?

NARRATOR: Tonight.

It's very crazy.

NARRATOR: Quadruplets plus
one have left Dawn and David

Amico at the end of their rope.

No.

NARRATOR: Stay-at-home
mom and pizza parlor dad

have lost control over their
five little pepperonis.

Do you have a problem?

NARRATOR: Dad is burning up.

NARRATOR: Mom
needs to cool down.

I mean it, Sal.

NARRATOR: Can Nanny Deb keep
this family from making a mess?

You've created this problem.

It should have been
dealt with years ago.

NARRATOR: It's the
little Sopranos--

NARRATOR: Tonight on Nanny 911.

[theme music]

DAWN: Stop it.

I mean it now.

I'm going to k*ll you, Mommy.

You know what?

You don't talk to me like that.

My name is Dawn Amico.

I'm a 34-year-old
mother of quadruplets

that are five-years-old
and a six-year-old son.

Listen.

Oh, shut up.

My name is David Amico.

I own a pizza place
called Amico's Pizza.

I've been making
pizzas all my life.

We're a loud Italian family.

[yelling]

Being at home is
much harder work

than having a full-time job.

Stop.

It's very crazy.

Oh.

Food stealer.

We don't talk, we scream.

He ate my sandwich.

Everybody wants to make
sure that they are heard.

....

You already did.

Nobody listens to a
thing that I have to say.

Come on.

I have five children, an
older son named Salvatore.

Sal's very strong-minded.

Stop.

I didn't mean to hit you.

Sal wants to go around
and fight with people.

Stop.

Ow.

I don't like that.

Gabriella and Gianna are
actually identical twins.

They're part of the quadruplets.

....

....

Christopher is probably the
mastermind of the whole house.

He's probably going
to be a bank robber.

Carmella is a
little bit more shy.

Carmella!

Not the fish t*nk.

Carmella, we're going to
both fall down the stairs.

Stop.

There is chaos in the
house on a daily basis.

What's wrong with you?

They'll pull each other's hair.

Chris!

It's survival of the fittest.

Hey, that hurts.

[giggling]

What happened?

Stop.

Stop it.

He bit me.

The kids right now, they
think Mom and Dad are a joke.

Sit down on the
couch, everybody.

I mean it, Sal, no.

Consequences really don't
have any impact on them.

What are you doing?

I've tried putting the
children in their rooms.

Get in.

I mean it, Sal.

No.

I've used soap in the mouth.

Do you want soap in your mouth?

No.

I've tried red pepper.

You spit at me, here you go.

This is what you asked
me to bring up, isn't it?

I've tried basically
everything under the sun--

Stop.

To curb the behavior.

Do not pull my hair.

Stop it.

I don't like it when
they hit each other.

Stop it.

They know what buttons
to push on Mom or Dad.

Damn it.

Stop!

Stop.

Guys.

You never know what's going
to happen in this house.

You need to stop.

There's nothing
that surprises me.

Chris!

It's time for a change.

It's chaotic.

Stop!

....

You already did.

You want pepper in your mouth?

Do you want it?

No.

Because I'll put it
in your mouth right now.

So what do you think, girls?

Well, hot pepper
and soap in the mouth?

Looks like Mom's the one who
needs to learn how to behave.

Is that woman actually
the mother or is

it one of the kids in dress up?

Could the family
be any louder?

We'd better bring our earplugs.

Yes.

What an unruly bunch.

I think Deborah is the best
choice for this family.

NANNY DEB: I'm Nanny Deb
from Holyhead, North Wales,

and I've been a nanny
for over 22 years.

Do not spit on the table.

Gianna, right now.

NANNY DEB: I've been
called to upstate New York

to help the Amico family get
their house under control.

With five young kids, Mom
is completely overwhelmed

and Dad is of little help.

[snoring]

It's hot.

You want me to blow on it?

....

You said you didn't want soup.

There's a lot of
talking in this family,

but not a lot of listening.

The doorbell rings and
I go to open the door

and there is Nanny.

Hello.

I'm Dawn Amico.
- Nice to meet you.

I'm Nanny Deb.
How are you?

- Come on in and meet my family.
- Thank you.

Thank you.

And she's got her skirt
on, she's got her tights on.

I'm thinking she's not ready
to do any work around here.

Hello.

How are you all?

So today, I came to your house
because I'm going to watch

how things work here normally.

I have a little notebook, and
you'll see me writing in it

and taking notes about
things that I see.

But carry on as normal and
pretend I'm not even here.

I'm invisible.

Can you guys do that?
I bet you can do that.

- OK?
- Awesome.

We'll try.
NANNY DEB: OK.

Great.

Yeah.

NANNY DEB: Dad's initial
comment was certainly alarming.

[smoke alarm beeping]

The house is on fire.

NANNY DEB: But not as
alarming as Dawn's cooking.

Uh-oh.

Take it out.

Everybody, back out.

NANNY DEB: First
thing in the morning,

we had a fire
drill, Amico style.

Things are heating up
in the Amico household.

....

Need some oxygen for
smoke inhalation.

NANNY DEB: As soon as the smoke
clears, Dad is off to work.

I won't miss you being bad.

NANNY DEB: Leaving Mom alone
with five unruly children.

Carmie, you're
going to get hurt.

Can I have my coat back, please?

Guys, stop it.

I mean it, Sal, up.

NANNY DEB: The only way
anyone seems to communicate

in this house is by hitting.

These children certainly must
learn to use their words.

Dad may be right.

I may need more than one
notebook for this family.

Now.

Nanny Deb came in doing
her little observing

and writing down in
her little black book.

Her judgment is going
to be her opinion

only, just like
my judgment of her

is going to be my opinion only.

Hm-hmm.

NANNY DEB: While I was keeping
an eye on the children,

I noticed Dawn peeking
in my notebook.

Naughty.

Naughty.

Naughty.

She was trying to see all
the little notes I'd written

about her and her family.

I peeked in
Nanny's black book.

It actually gave me a
little insight about her

and what her thoughts
about us were.

There's a snoop in the house.

I'll deal with that later.

I was very surprised to see
such disrespect from a woman who

called for my help, and
this lack of respect

was just beginning.

Nanny Deb, when you're
visiting people's houses

or working for them, is
cleaning on the agenda?

No, only the messes I make.

Only the messes that you make.

If I make a mess,
I clean the mess.

So generally, are
you in households

where there's a housekeeper
or Mom and Dad are?

Generally, there
are housekeepers.

OK.

It sheds a little
light on the situation.

If I had a housekeeper
and a nanny,

I don't think any of these
would be issues at all.

And then also,
I train the kids

to clean up after themselves,
so it makes it easier.

Apparently, I'm really going to
have problems with this mother.

I certainly hope Dad is more
enthusiastic about my presence

here when he gets
home from work.

Unfortunately, that's
obviously not the case.

With Dad checked out once again,
the kids seize the opportunity

to terrorize the house.

Hello?

Everybody, listen to me, please?

NANNY DEB: And how does
Mom deal with her kids?

She resorts to threats.

Disrespectful behavior
through and through.

Sucking your thumb and
biting your fingernails,

I'm going to put that
on there, and every time

you go to pick your finger in
your nose, it's going to burn.

I'm not going to tolerate it.

I will leave.

I will leave this
house and walk away.

Mom is basically
made up of threats.

If you guys don't want to
listen to me, I will leave

and Nanny Deb can stay here
for the rest of the week.

NANNY DEB: And fed up
with Mom's empty threats,

Gianna challenges her mother.

She spits on her
and Mom sees red.

Red pepper.

You want pepper in your mouth?

Come on.

She was basically
challenging me.

I went and got the red pepper.

Would you like some?

Do you want it?
- No.

Because I'll put it in
your mouth right now.

NANNY DEB: Mom has in her
hand a jar of red pepper.

Apparently, this is Mom's method
of disciplining the children.

Sit down and don't move.

Do not move.

Don't spit.

And then, it's, oh,
you b*rned my lips.

Hot pepper in my mouth.

Pepper in the mouth,
this has got to change.

DAWN: I'll see you
in the morning.

I love you.

Thank you.

I want this chew on something.

There's not any chewing.

It's bedtime.

I'm hungry.

We introduced the TV to see
if it would help with bedtime.

Goodnight.

NANNY DEB: The Amico
children are incredibly

addicted to television.

They are absolutely
obsessed with it.

Some people would think
you would be overstimulated

with the TV, but it
kind of has a soothing

effect on the children.

I think, because they've
become accustomed to it.

NANNY DEB: These
children need to learn

to fall asleep in their
own bed calmly and quietly.

It's not uncommon for me
to wake up with them sitting

on the edge of the
bed watching TV

at 3:00, 4:00 in the morning.

NANNY DEB: Red pepper in the
mouth, TV blaring, and kids

snoring.

I've seen enough.

It's definitely time
for a serious talk.

Oh, it's been a busy day
of amazing observations.

The biggest issue
I see in this house

is that there is a
real lack of respect.

The children don't listen
to anything you say,

laugh in your face, and hit you.

I mean, Sal has it
in his head that he

can just punch anything, anyone,
whenever he feels like it.

And there's a lot of
talking in this house,

but there's not a
lot of listening.

I heard you today say
I'm going to leave.

I'm going to leave.

I will leave.

I will leave this
house and walk away.

And there's
constant threatening.

Do you want it?

No.

Because I'll put it
in your mouth right now.

So I have some real
ideas about what to do.

I want to make sure that
the rules that you are

going to set for
the family are very

realistic for our household.

I want to make sure you're
perfectly clear on that.

I think at this point,
Dawn is being very

defensive because she
feels as though she's

being att*cked as a mother.

The only way it is going
to fail is because of you.

OK.

In a way, I hope
that I teach Nanny

something when she's here,
as well as her teaching me

something.

All right, well,
I'm going to go and do

my rules and my schedule.

And in that case,
I need my book.

OK.

You left it behind, Nanny.

NANNY DEB: I did.

I know it's chaotic.

Actually, it made me feel
a little better to know

that a trained professional left
her little black book behind.

- Thank you very much.
- You're welcome.

Thank you.
- All right.

I'll see you in the morning.

All right, good night.

Sleep well.

NANNY DEB: After a
day of observation,

the problems in the
Amico house are clear,

so today, I'm giving the
family their own set of rules.

Today is the day that I
bring out my Nanny Book.

Because today is the day I give
everybody the family rules.

The rules are we
respect each other.

We speak respectfully
and listen to each other.

Because in this
house, everybody talks

all the time, even Mom
and Dad talk all the time

and don't listen.

Stay in your own bed.

What does that mean?

Sleep in your bed.

OK.

The children all end
up in Mom and Dad's bed,

and sometimes end
up on the couch.

It's like musical beds.

From today, everyone's going
to sleep in their own bed.

Mom and Dad are not getting up
and going on the couch anymore.

That's their bed.

You guys each have your own bed.

No more hitting.

OK, Sal?

Stop it.

Sal.

If you want to
be a boxer, you are

going to go with Dad to a
boxing ring and have lessons.

OK.

Then the last rule is
everyone works together.

OK.

Do you know what that means?

So everybody's going
to have chores.

OK, if you guys do your
chores, you get a reward.

And because Dad
has a pizza parlor,

I decided you guys should
have pizza rewards.

These are pieces of pizza, and
every time you do your chore,

you earn one piece of pizza.

And when he gets a whole
pizza, guess what he gets?


Because starting today,
there are no more television.

You have to earn it.

I believe that the televisions
are preventing the children

from having a restful sleep.

They use the televisions
as background noise,

almost like a little nightlight.

So I want to take
the televisions out

of their bedrooms.

OK, I want to show you
a big surprise now.

Yeah.

OK.

This is Nanny Deb's
special, super duper clock.

It's going to help you
keep to a schedule.

[chiming]

It says Wake Up.

You hear it?

OK, then next, eat your
breakfast, all right?

What's this say?

School bus.

Catch your school bus, quick.

Dinnertime.

Dinnertime.

Bedtime.

The children who have
routine and discipline

are happier children.

Having set down the
new family rules,

I decided we should get
right to work and begin

helping Mom with the chores.

Let's help with the laundry,
and then when we take this up,

we can clean upstairs.

Here, you want to
take those upstairs?

The kids did a great
job and have really

taken to the rewards board.

But Dawn doesn't
seem the least bit

happy about my positive
effect on her kids.

Playtime.

[chatter]

NANNY DEB: OK, has everybody
said what they want to say?

I didn't say it.

I didn't get to say it.

NANNY DEB: You
didn't get to say?

OK, quick.
You have your say.

Go.

I love you too.

Of course the kids love her.

She's playing with them,
but Mom's in the kitchen

trying to cook and clean.

Let's play.

La.
La.

La.
La.

La.
La.

La.
La.

La.
La.

La.

It's almost like a
jealousy factor, you know?

It's a stressful thing
to see somebody else

having the opportunity to
interact with your children

the way you want to.

It's a pile.

It's great to see the children
on board with the plan,

but it means nothing
without the parents.

And since Mom is
so resistant, I'm

turning my attention to Dad.

NANNY DEB: Unfortunately,
David takes the rules

about as seriously as his wife.

When Gianna throws a fork, he
turns his back on the problem.

Dad, if they're
throwing forks around,

what do you say to them?

I don't know.

You don't know?

As long as they're not
throwing forks at each other,

it doesn't matter.

That's where you're wrong.

It does matter.

You have to set the example.

I do, but I live by the
saying do as I say, not as I do.

Well, that's wrong.

You've got to change it.
Look--

You can't change me.

Why not?

Because when you're the boss,
you do as I say, not as I do.

Where did you grow up?

I grew up in Wales.

OK, now that's a
different country.

- Right.
- OK?

In each country, we
have different customs.

That's baloney.

It's baloney.

When in Rome, we do
what the Romans do.

We're in America, we
do what Americans do.

Well, why you calling
me to come and help you

set an example and
set these rules?

To learn something.

It's an educational experience.

But then it's not educational
if you don't learn from it.

There are rules that we
are trying to follow,

and everybody has to follow
the rules, including Dad.

It's very frustrating that
Dawn and David are not really

listening to my suggestions.

They're very, very resistant.

Why do they need
the help of Nanny?

And it's obvious they do
need the help of Nanny.

I was clearly getting
nowhere with this family.

Hey, don't call
each other names.

NANNY DEB: That afternoon, Dad
showed some signs that he'd

taken our talk to heart.

Put the crayons in
the middle, Gabriella.

Respect each other and share.

To my surprise,
Dad's communicating

well and reinforcing the rules.

No.

You're not taking them away.

No.

Gabriella, why don't
we turn them this way?

NANNY DEB: And when the
kids fight over the crayons,

Dad does very well.

We'll turn them this way,
so everybody can reach them.

DAVID: No, you won't.

She's going to
poke you in the eye.

That's it.

Where's Gabriella?

Oh.

Oh, why don't you--

don't make me do.

Five minutes right here.

I'm turning it on.

NANNY DEB: He sets the
timer, removes Gabby

from the situation, and
informs her that she will be

in time out for five minutes.

Don't even look at
your brother and sister

for five minutes, when
that clock ticks off.

....

I want you to think
of what you did.

NANNY DEB: And then something
truly remarkable happened.

You don't care.

Right now you're complaining
and calling me names.

Yeah.

Someday in life, you're going
to thank me for everything.

And hopefully, I'm still here.

And you're thanking me
and telling me that you

love me when you get bigger.

I want you to be there.

You want me to be there?

Then you know what?

You need to treat me
good all the time.

Do I treat you nice?

- Yes.
- OK.

It works the same way.

I treat you nice,
you treat me nice.

I'm just trying to be
fair to everybody, OK?

I'm trying to be
fair to your two

sisters and your two brothers.

I love you, OK?

Don't cry.

I don't want you to cry.

There's no reason to cry.

I want you to do
what I asked you.

You're sorry?

OK.

There's a better
way, then I'm for it.

My kids will act better and
behave a little differently,

I'm all for it.

You're a very lucky little girl.

you know that?

You're very lucky that
Nanny came to help you

and teach you things, you know?

So take it easy, OK?

All right.

NANNY DEB: Now that Dad is
following the new rules,

it's time to focus on the main
problem in this house, Mom.

It's lunchtime.

It's not Nanny Deb's clock.

I'm talking and,
you know what, it's

time to start clearing the table
and getting ready for lunch.

NANNY DEB:
Unfortunately, Dawn gives

me a hard time at every turn.

This resistance is
simply an unwillingness

to admit that her parenting
skills are less than perfect.

Guess what?

Chris and Carmella
were setting the table.

Chris put the plates and
Carmella was doing the napkins.

Yeah, now everybody's
learning a new trick.

NANNY DEB: What
she doesn't realize

is that this stubborn attitude
is rubbing off on the children.

We have a couple
choices for lunch.

No.

Do you want to
lose another pizza?

Because you've already lost two.

No.

Nope.

You're losing a whole pizza.

I must get Dawn
to drop the facade

and embrace the rules for
the good of her family.

OK, he needs to be taken out.

He needs to be taken out.

That's inappropriate
behavior, and he

needs to be told and taken out.

Watch it.

I don't want to hurt you.

Come on.

NANNY DEB: But rather than
dealing with Chris herself,

she simply hands
him over to Dad.

No.

That's not OK.

That's not OK that
you hurt your father.

Christopher, it is not OK.

Be firm.

It is not OK.

That's bad.

Don't use the word bad.

It's not OK.

That's not a good thing.
You can't do that.

OK, you're going
to leave Christopher

here alone because Christopher
is not ready to talk.

They're bottling
up their emotions.

They're not talking about
what's really bothering them,

and they're holding it in until
the point where they explode.

What about other
thoughts about ignoring

the behavior as well?

No.

I don't ignore it.

It needs to be addressed.

Like, that was very
inappropriate what

he did at the table.

It was very inappropriate he
started pulling David's hair.

That behavior is addressed.

That's inappropriate.

I want to talk to
you about your anger,

but if you're not going to
talk about it right now,

you're then choosing
to go and sit alone

and deal with your feelings.

OK.

It's very easy to pass
judgment, but unless they live

in the house, and
they do the same thing

that you do on a daily
basis, it's not the same.

NANNY DEB: Halfway through my
third day, Dawn's stubbornness

is sabotaging my
efforts, so I'm enlisting

Dad's help to remove the TVs
from the children's rooms.

Now what do I do with the TVs?

Should I take them
out of their room

now or should I just
unplug them for the day?

No, let's take them out.

We have to take them right
down and take them out.

You have to take them out.

Who wants to go say goodbye
to their televisions?

You better kiss it goodbye.

Come on.

I'm strongly against having
televisions in children's

bedrooms, and it was
obvious with this family

that television was way too
important in their life.

No.

NANNY DEB: Come
on, out of the way.

You don't want it to
fall on your head.

The children were
very, very dramatic.

Good job, Dad.

They got incredibly
aggressive and angry,

and as a matter of fact, I even
got hit in the head by a shoe.

[chatter]

No.

You do not throw things at me.

- Those are the rules.
- Stop.

No.

Getting violent.

You know what you're
doing right now?

You're showing me that TV is
too important to you guys.

That means you've been
watching too much of it.

[screaming]

Let me tell you something.

We have to take it out
because you guys are

not sleeping in your own bed.

You can watch TV
downstairs as a family.

I'm not taking all the TVs.

Even though the children are
devastated and upset about it,

I believe that it is going
to do them good in the end.

OK.

DAVID: Hey.
Hey.

Hey.

There's a lot more
to do than just TV.

NANNY DEB: Dad is doing a great
job sticking with the rules

and communicating with his son.

Thanks, David, you're
doing a really good job.

It's really good to
have you on board.

But Dawn still refuses
to listen to my advice.

If Dawn doesn't
come around soon,

I'm afraid she and
I are going to have

it out once and for all.

DAWN: Stop.

NANNY DEB: Removing the
television from the children's

rooms was one of the most
traumatic things this family

has ever gone through.

These children were
absolutely devastated.

OK.

Telling me I was
mean and rotten.

It's a free country.

You're entitled to your opinion.

Nighty night.

Come on, the lights
are going off.

DAWN: OK, give me a kiss.
Lights out.

NANNY DEB: While not everyone
slept in their own bed,

by week's end, I'm
confident bedtime

will be a complete success.

But for my week here
to be truly successful,

Dawn must stop being stubborn
and embrace the new rules.

So today, she'll be
supervising playtime.

OK, whose turn is it next?

Mine.

NANNY DEB: It's very important
that Mom sees the same success

with her children that I
have or else her resistance

will continue to grow.

Gianna, you're out of
the game for five minutes.

You're not going
to be disruptive.

You know what?

DAVID: That's
unacceptable behavior.

That's very unacceptable
behavior, young lady.

She's already losing them.

She's losing rewards.

NANNY DEB: Unfortunately,
when Gianna throws a tantrum,

Dawn stubbornly ignores her.

So like mother like
daughter, Gianna finds

a way to get her attention.

You know, I have
to say, I pat myself

on the back a little bit.

I really try to maintain my
composure and not go crazy.

Listen, Gianna doesn't even
have a board right now.

Now have we talked
to her about where

this is coming from?

At this point
in time, I'm going

to leave her alone
for a few minutes

and see if she
regains her composure.

NANNY DEB: Gianna
had a meltdown.

Her mom said, you
know what, I'm going

to ignore it because she's
just looking for the attention.

I said, Dawn, let's go
talk to her about it now.

I want her to get to
the root of the problem,

but Dawn didn't want
to listen to my advice.

Basically, what she
really wants me to do

is feed into her
right now, and I'm

trying not to feed into her.

Do you want to talk to
me about what happened?

DAWN: Let me know when you're
ready to talk about it, Gianna.

NANNY DEB: Dawn seems to think
she's in competition with me.

She's still insecure
about her ability

to adapt to the new rules.

I know that Nanny Deb is here
to help, but at the same time,

I felt that she was
trying to come across

as the voice of authority.

When you're ready to have--

when you're ready--

Ow, that was my head.

When you're ready
to have a meltdown,

you can get them back.

You need to cool off.

NANNY DEB: If Dawn doesn't
get on board with my plan now,

she'll never stick to
the rules when I'm gone.

Stop it.

I would love to walk in her
shoes and go to the houses

and give the advice
to the families,

because I bet you I could do it.

You're going to fall
down the stairs.

NANNY DEB: Rather
than communicating

with her daughter, Dawn just
locks her in the bedroom

and walks away.

Dawn must learn to get
through to her kids

if the Amico's are ever
to be a healthy family.

It's time to have a
stern talk with mom.

You've allowed your
children to get away

with this horrible
behavior for years.

I would like to see you alone
in the house with the children

to prepare meals, do
laundry, and all that thing

and see how you multi-task.

If I walked in your shoes, I
would not have these problems.

OK.

And why is that?

Because when I've been helping
raise other people's children,

there are boundaries
that aren't crossed.

My children have never hit me.

I have never been
spat at by a child.

That's not what I
see in this house.

In a family with
the family dynamics

and the number of children
all the same age, the same?

I mean, honestly, I would
like to be watching you

and see how you do it because I
find it really hard to believe

that it's 100% possible.

Uh-uhn.

I'd love to give her an intro
class into my world on cooking

and cleaning and laundry.

That type of thing.

I'm not going to come in
and take over your house

and give you a day off because
you've created this problem.

I'm going to help you learn
how to fix this problem.

You have to have control
of your household.

You have to have control
of your children.

A lot of the things
that are going on

are normal parts of development.

It's not normal
for five-year-olds

to hit their parents.

It should have been
dealt with years ago.

And what psychology
class did you take?

What reference are you using?

I don't know if I
necessarily agree with you.

I don't think she
liked to be challenged.

Maybe it made her feel like I
have been feeling with somebody

coming in and critiquing.

I was critiquing her.

You know what it's about?

You did not want
this help because

from the time I entered this
house, you have made comments.

A trained professional left
her little black book behind.

Is cleaning on the agenda?

You have had an
attitude about it,

and you have made the choice
not to fully go on board.

The only thing I
can do is to show

you what's worked for everyone
else's home that I've been in.

Obviously, right.

If you can't handle it, I
don't know what to tell you.

Every other family that
I've done has worked.

They've made a change to
the point where their life

is completely different.

OK.

My responsibility here is to
try to help this family change,

and even if I feel that you
aren't fully ready to change,

I'm still going to
push the envelope.

And all I can tell you is
the only way that this is

going to work is if
you're on board fully

and you realize that--
- No, I am on board fully.

This is a week--

this is a week of dealing
with this, and after I leave,

there's going to be a
lot more continuation.

But if you choose a program
that you are willing to try,

it's sticking with that program.

It's not the program that fails.

It's not the reward
system that fails.

It's whether or not we all stick
with it that's going to work.

Hm-hmm.

NANNY DEB: After
I called out Dawn,

she finally broke down
and agreed to talk

to Gianna about her feelings.

I firmly believe that if
Dawn can break through

to her daughter, she'll
be inspired to embrace

the new rules once and for all.

So I sent her to
talk with Gianna.

OK, tell me what the problem is.

Why are you so angry, and why
did you throw water at me--

I don't know.

And kick and hit and spit.

You don't know why?

I was mad.

Why were you mad?

He caught you.

I know, but remember
what I said?

OK.
Wait.

Wait one second.
OK.

One second.

When she's talking
about her feelings

and she said she was mad, I'd
like you to say, that's great.

Because she's talking
about her feelings.

DAWN:

OK.

So every time she
says something, you say.

That's great.

You talked about you were mad.

Good.

It's good to tell us you're mad.

If you want to talk to
me because you're angry,

use your words and talk to me.

Are you still angry or do
you want to talk some more?

Your own rules.

I know it's hard.

You don't like the rules.

Are you having a hard
time with the rules?

Do you like the rules in school?

Yes.

What do you think what
happened at school if you threw

a glass of water at somebody?

Yeah.

DAWN: And then I bet you the
principal would send you home.

The rules are going to be very
similar to the rules at school,

and I know it's
different and it's hard,

but the only thing I'm
asking you to do right now

is when you're mad, I
want you to say like you

just said to Mommy, I'm mad.

And then Mommy will say to
you, we'll go talk about it

for a couple minutes.

Are you ready to
come downstairs?

I think this has been an eye
opening experience for Dawn

to realize that
five-year-olds are

actually capable
of taking the time

to talk about their feelings.

That was great.

You did really well
talking to her.

Thank you.

And you really
made a breakthrough

and got through to her.

Just keep up with that.

And like I said, my only
pointer is when she's saying--

Make sure you reward her
for giving her feelings.

Yeah, just validate.

And I try to get her
feelings out of her,

but that was the first time
that we were able to do that.

That's awesome.

It was great.

They probably were expressing
their feelings all along,

and I think the most important
thing that I've learned

is to listen.

I'm sorry.

NANNY DEB: Once Mom
finally woke up,

things really started
to take shape.

Oh, wow.

And over the next few
days, the Amico family

began transforming themselves
from an angry, enclosed family

to a happy and healthy one.

Oh, good girl.

NANNY DEB: Dad is starting
to lead by example,

and is really learning to
relate to his children.

See how nice I am to you?

NANNY DEB: Now that Dawn
has picked up the rules

and put down the
red pepper, she's

really becoming a positive
influence on the entire family.

That's how I put Gabby's
on, just like I put yours on.

NANNY DEB: And the kids are
much happier as a result.

And the difference in
the Amico household

is truly like night and day.

The children are even
doing their chores

and helping Mom
with the housework.

Careful, guys.

Good job.

NANNY DEB: In turn, Mom and Dad
are free to spend more quality

time with their children.

OK.
- Now where do you go?

To green.
Where's green?

Give me a kiss.

Thank you for listening.

I love you.

Proper nouns.

Name of special nouns.

I'm so proud of all the hard
work this family has done,

but before I say goodbye,
there's just one more thing

to accomplish in
order to make my week

with the Amico's a success.

It's surprise time.

I told them when I take
something away, I replace it,

so I gave them something new.

Because you've been used
to having TVs in your room,

I brought you something.

What?

They're clocks.

So they act like a
little nightlight

you'll be able to see.

If you really feel like
you can't fall asleep,

you can turn them on and
listen to the classical music

on the radio.

The radio part is a little
soothing sound for them

just to sort of transition
them from having

television to having nothing.

Good night.

Thank you for being
such a good girl.

I hope you feel better.

I'll see you in the morning.

DAVID: It's working.
NANNY DEB: Oh, good.

DAVID: It's working very well.
You know what?

I don't think they're
even complaining

that bad about the TVs.

NANNY DEB: Oh, that's good.

I think it's working well.

Anything you do, you have
to want to change bad enough

and do it bad enough.

Yeah, you do.

You have to work
at anything you do.

So that means you're
not going to put

the TVs back in their
rooms when I leave, right?

No, I'm not.

We can watch TV as a family.

NANNY DEB: With bedtime
a success, TV a thing

of the past, and the
family firmly committed

to the new rules, my work
with the Amico's is done,

and all that's left
to do is say goodbye.

Hello, everybody.

Hi, Nanny?

Today's my last day.

I'm really proud.

How do you guys feel?

Everybody slept in
their bed last night.

You all slept in
your beds last night?

I am very surprised and
shocked that, you know,

the children are
staying in their beds

because that was my
biggest, biggest fear.

You guys are doing
so well, and I'm

glad to see that everybody's
using their what?

DAWN: Words.

Words.

Good job.

It's been quite a week
and these children have

been making such an effort.

This family in
particular was probably

one of the most resistant
families to the changes.

They questioned a lot,
so it was very surprising

that they made this turnaround.

All right, well,
we have a few things

that you guys want to give
Nanny before she leaves, OK?

Oh.

DAWN: Can everybody--

Thank you.

The children came and
they brought me flowers,

and then the most thoughtful
gift was a beautiful keychain

that was engraved.

It says Nanny Deb.

Love the Amico Family.

Now that is a key to
our house because you're

part of our family now.

Thank you.

You can come and
go as you please.

Thank you.

Thank you.

That was really,
really sweet and touching

and actually the most thoughtful
present I've ever received.

Thanks, Dave.
Thanks for everything.

DAWN: Bye bye.
Thank you.

- You take care of yourself.
- We will.

Keep up the good
work, everybody.

Say, we will.

She could pop in.

She could check it too.

Check on us.

One week ago, Nanny
entered our home.

It's been a very
emotional roller coaster,

but at the same time, we've
made such great strides.

- Bye.
- Bye, Nanny Deb.

Thank you.

Bye, Nanny.

You think she's going to
come in and yell at you.

You're a little scared.

Everybody's a little scared.

But, no, she does it all
positively in a good way.

Very thankful.

There were many
times this week

that I was very
discouraged, that I

felt as though the
family wasn't on board.

But I leave today feeling
as though this family

is fully on board.

They've embraced the rules.

They're following them, and
I feel that they're going

to be incredibly successful.

This family has
made the commitment,

and I'm very, very
happy about it.

Guys, what is this?

Dear Amico Family, I'm
proud of the progress

your family has made.

To celebrate your success, my
friends at Nanny Central and I

would like to give you this
present, a Caribbean cruise

for the entire family.

Love, Nanny Deb.

We're going on a cruise.

What do you guys say?

Yeah.

See, you can pick up
shells on the beach.

We're going to get to
go on a boat and go there.