03x13 - Williams Family

[bunniefuu]

Tonight on "supernanny"... I'm so nervous.

Jo meets the williams family. No.

This single mom is completely overwhelmed

With her three rebellious children...

[Gasps]

[Woman] you are years old. How old is hagan?

No!

And she can't wait to escape them...ouch!

Sometimes I wake up in the morning,

And I can't wait to get to work. We'll see y'all later.

And hand them off to her grandparents. Whew. Get all this, okay?

Why do I have to get all this? You're in control, right?

Mm-hmm. Can jo get mom to stand up for herself...

What about you standing up on your own two feet?

You don't want to step up and do that.

That's why I need you here to help me.

And be the role model she needs to be?

You have to pick up after yourself.kelsee.

[Kelsee] bradley. Or will the family's worst fears come true?

Jo, what worries us is our age.

If we weren't here, I don't know how she would make it.

♪♪♪

♪ Be good, be good ♪

♪ Be good, be good, be good ♪

♪ Be good, be good, be good ♪

♪ Be good, be good, be good ♪ ♪ johnny ♪

♪ Be good, be good, be good ♪

♪ Be good, be good, be good ♪

♪ Be good, be good, be good ♪

♪ Be good, be good, be good ♪ ♪ johnny ♪

♪ Johnny ♪

Here we go again. Let's see what family we've got this week.

Hi, I'm jency williams.

I'm a single mom, and I have three children.

[Grunts] the oldest one is bradley. He's .

My only girl is . Her name is kelsee.

And the youngest is hagan, and he's .

Can I get up? Ow, ow, ow, ow.

I work two jobs. I'm very, very busy,

And my grandparents help me out quite a bit.

Hi, I'm granny.

Hi, I'm papaw.

[Both] we're the great-grandparents.

Jency, our granddaughter, depends on us.

We take the children to school,

And we take care of them

Till their mother gets off work.

Well, get your-- get all this, okay? Why do I have to get all this?

Since I am a single mom,

It is very, very difficult to raise three kids on your own. Just get it.

No. Kelsee kay...

If it wasn't for my grandparents,

I probably wouldn't be able to do it. We'll see y'all later.

[Chuckles] whew.

[Screams] oh, child, just stop, please!

Bradley likes to start fights with his siblings.

[Screams] no.

[Screams]

He doesn't understand the word "no." Where are you going?

Get in here.

Hagan has a horrible, horrible temper.

[Jency] no!

When hagan gets in trouble, he takes his anger out on me...

[Bradley] mom, watch out! Ow!

Or one of the kids.

He usually goes to blows with me.

Sit down. Lay down.

Do something. Stay in...

Kelsee-- she makes trouble happen. Shut up.

Come put these books up.no.

I've told you a hundred times today, kelsee. Good for you.

Whoo! Little miss attitude.

It's horrible being a single mom,

Being controlled by my kids.

Ideally, I would love to handle my children,

But it's... Impossible.

One of y'all are fixin' to get hurt.

No, no, no.

Jency, uh--i don't know how she could make it on her own.

I really don't. I can't do this.

Please, supernanny, I am begging and pleading with you,

Come in and show me how to hold my ground

And to keep my kids from fighting so much.

Mom, you're falling apart at the seams,

And, um... I'm on my way.

I'm so nervous. I've waited for this for so long.

[Bradley speaks indistinctly]

Oh, my gosh. Hello.

Hello.

How are you?

Oh... Well, that's a great welcome. [Laughs]

Oh, welcome!

When jo first rang the doorbell,

I was so overwhelmed with emotion.

It was something that I have been looking forward to

For a very, very long time.

Hi. How old are you, kelsee?

. . Pleased to meet you.

And you are? Bradley.

Hello, bradley. Pleased to meet you. Jo jo. [Giggles]

Hi. [Laughs] [bradley] hagan, come out.

[Jency] come meet her. Come and say hi. Want to shake my hand?

Jo jo. Pleased to meet you. How old are you? I'm .

.

♪♪♪

Just after I arrived,

The cheerful mood in the house didn't last for long,

And I got a chance to see that temper

That mom said hagan had when she asked him

To come in from riding his skateboard.

Get inside.

Why not?

When hagan doesn't get his way, he goes crazy.

Open the door, hagan.

Why do you hate me?

No, I'm not being mean.

It's very interesting how mom feeds the fire here.

He walked away, and she's followed him.

I don't know why.

You still can't ride it.

Where you gonna run away to?

That's a pretty big thr*at from a year old.

[Whines] stop right now.

[Jency] when hagan's going off, I don't know what to do.

Uh, the frustration, the-- it skyrockets.

Get out of my room and go in there.

That's it.

[Cries] stop acting like that. Ouch!

Aah!

I think jency has got to a point

Where she just loses her patience.

Her child hits her, and in anger she just smacks him back,

And it's just fire with fire.

It's not resolving a situation in a positive way.

After dealing with hagan's temper tantrum,

Mom wanted kelsee to clean her own room,

But she didn't really take to the idea.

Kelsee, go do something with that room. Mnh-mnh.

Go clean your room. No.

Kelsee. No.

Kelsee smart-mouths

And sasses off to me all the time.

Go clean your room.

Yes.

Kelsee.

Kelsee gave mom some real attitude,

But what came next was unbelievable for a year old.

Oh, my word, I couldn't believe the drama.

There was kelsee having this emotional meltdown

Fit for a year old.

I don't know what to tell you.

If you were starving to death, kelsee,

Then you would eat what was in there.

When kelsee didn't get her way with the food,

It made me feel like a horrible mother,

Because my year old is throwing such a huge fit.

You can have something to eat, but you've gotta calm down

And come in the kitchen and get it. [Crying]

Well, jency's obviously pandered to this behavior before.

I mean, ridiculous, you know. That's life.

Sometimes things don't go the way you want them,

And it's important for children to recognize that. Come on.

I hadn't been in the house very long, but all I had seen

Was jency continuously fighting with the kids,

So I really wanted to pull her aside and find out

How she really deals with this all.

What's going on? What's going on in your head?

It's just so hard on me, and they just make it

Harder and harder every day, every day.

Sometimes I wake up in the morning,

And I can't wait to get to work. Jency told me

That she'd rather be at work than at home with her own kids.

I can clearly see that she's at the end of her rope.

I don't like their hatred and their anger towards me

When all I do is work, work, work, you know,

And give them everything they want.

So what about you then?

What about me?

Precisely my point.

So what about you?

I don't have time to think of myself.

It's hard, but I do it for them.

Being a single mom is the hardest thing

I've ever done in my whole life.

I don't want to be somebody

That is always upset or sad.

So you've got no life,

And you're working two jobs...

And no one's happy.

Yeah, pretty much.

Coming up on...

Jo makes jency face the hard truth.

Jency, what happens when they're no longer here anymore?

I don't know. They're my life.

When "supernanny" returns.

♪ Be good, be good ♪

Later on, kelsee pulled me aside,

And she showed me this poem that she had wrote

With all the things that she wanted me

To help her family with. "Why I want supernanny to come.

"My mom needs the help. She"...

[Kelsee] "cries when we yelp." When we yelp.

"We will not fight. It will be a peaceful life."

"And we will have our manners." "In the end, there'll be banners."

[Laughs] "mama will"-- "mama will listen to what I say."

"I will be surprised that day.

"We will play together.

I wish we could do this forever."

What do you think's the most important thing there

In what you've written?

The first one. Why's that?

Because when we fight, she cries, and I hate it.

And I start crying and my brother starts crying.

[Jo] I was rather taken back.

It's the first time that a child has ever come to me

With this desperate, cry-out list of what they wanted me

To do to help their family. That's pretty heavy.

If all of that happened,

You'd be one happy girl, wouldn't you?

Yeah. Hmm?

And that's a good thing.

Keep that right there.okay.

Every day before jency goes to work,

She drops all of her kids off to her grandparents' house,

Who are in their s,

And then she picks them up afterwards

Once she's finished work.

So I really wanted to meet them because I wanted

To find out about their role in jency's life. Oh!

[Kelsee] there's supernanny. [Hagan] look, papaw.

Supernanny's in the black coat.

Hello, sir, pleased to meet you.

Hi, nice to see you.hi. Jo.

How you doing? Very well, thank you.

The first time I saw jo,

I was thrilled to death to see her,

Because I felt like that we're finally gonna get some relief.

Pleased to meet you. How are you?

Fine. Oh, good.

After such a lovely, warm welcome

From hal and carolyn,

I got a real good chance to see exactly how those kids behave.

It's like night and day from their own home.

[Carolyn] would you go in there and shut the front door, please?

Go, run.

Things are very calm here at grandma and grandpop's,

And there is a contrast here with regards to respect.

And there isn't any conflict or confrontation.

It's just real easygoing and relaxed here...

Which is very different to back at home.

Here he comes. Safe.

[Laughs] are you a good boy?

These kids have a great level of respect

For jency's grandparents,

Yet they don't have it for their own mother.

So I wanted to ask

Hal and carolyn why they thought that was.

Do you think jency's too soft with the kids? Oh, yeah.

Yeah. Yeah, she doesn't discipline them like she should.

The kids act a lot better at our house, we think,

Than, uh, when they're with their mother at her house.

But, jo, what worries us is our--

Our age. You know...

Like, for example, if we weren't here...yeah.

I don't know how she would make it.

God forbid anything happen to... [Hal] right.

The pair of you two, right? Yes.

It gets a little, uh, tough on us,

Being as old as we are,

And we can't take a lot of stuff

That we used to take when we were younger.

We feel like it's our responsibility.

Right. Okay, well, that's given me a more understanding

Of where you guys are in-- in the picture of all of this.

And you're definitely in the middle. [Both laugh]

You're definitely in the middle. Yes.

[Jo] as soon as we got back to jency's house,

Mom tried to get dinner on the go,

But the kids were just at each other's throats,

Fighting with one another,

And the bad behavior had started all over again.

Give me the ball.

Ow. Stop.

Pants! Aah! [Laughs]

What'd you just do to bradley?

Where?[Groans]

[Kelsee] uh... Oh, there.

[Jency] kelsee!

Brother and sisterly love?not.

As far as I'm concerned,

They do not have respect for one another,

And they need to find it.

Kelsee, seriously, don't! I'm gonna get my healies on.

Don't!and with the older siblings fighting,

They didn't set a good example for little hagan,

And he joined in as well.

Don't throw the ball. No!

Nice game.

[Jency] be easy.

[Jency] well, to watch

My three children fight like they do,

With such anger and hostility, it's just horrible to watch.

[Gasps] you are years old.

How old is hagan?[Cries]

Stop it.

That's enough. Stop! Stop it!

Ow! Oh, stop it!

No. No!

[Children laughing]

Stop it, you guys! Stop!

[Jo] jency's just overwhelmed. I mean, three to one.

And these kids--

They don't listen to a thing she says.

What do you think of the situation right now? I hate it.

It's too much chaos.

Yes, I do. Jency gets no respect from her kids.

They don't listen to her.

She has no means in being able to control

The kids' bad behavior.

It's no wonder she'd rather be at work

And leave the kids with her grandparents.

We need to sit down and talk a.s.a.p.

[Jo] you know, jency,

You're an incredibly lucky woman

To have the support of your grandparents.

Mm-hmm.

But... Where is the mom?

Where is the authority figure here?

Because I don't see her.

Let's talk about hagan's temper.

How have you, for so long, tolerated that behavior

From your -year-old son? I just do.

That's got to stop. [Sniffles]

Kelsee and her attitude toward you--

You tell her to do something. She's like,

"I ain't doing it. I don't want to!" [Laughs] that's kelsee.

[Laughing] I know.

And as for bradley,

He does what he wants, as well.

But that's because none of your children

Have any respect for you

Because they see you lacking respect for yourself.

'Cause let me tell you something, jency.

If you had respect for yourself, trust me,

You wouldn't allow anybody...

[Sniffles] to treat you the way your kids treat you.

Let me tell you what I have seen from your children.

I've seen them attentive, loving, considerate...

But you know where I saw that all?

At your grandparents' house.

I wanna discuss

Your grandparents' involvement in this,

Because as family,

They have been there for you and given you that support.

[Jency] definitely.

But what's it's done,

It's created a cycle that's become destructive, really,

With regards to the dependency.

We thought we could help out

By taking care of the kids or whatever we had to do.

We still wanna do that, but...

But? In a--in a different way,

To where she can become self-sufficient,

Do what she's supposed to do...

And, uh, do it good enough

To help the kids and to help us.

[Sighs]

Jency, what happens when they're no longer here anymore?

We worry about that, don't we, hon?yeah.

I don't know. They're my life.

I don't have a backup.

[Sniffles]

What about you? What about you standing on your own two feet?

You don't want to step up and do that.

Yes, ido wanna step up and do that.

I just don't know how to.

That's why I need you here to help me.

You've relied on making everybody

Make the decisions for you

Instead of you doing them.

You are the mother,

And being that mother means

That you need to start making decisions,

Being responsible for those decisions

And accountable for whatever their impact is afterwards.

Is enough enough for you now? Yes. Definitely.

Are you glad to hear that? Yes!

[Laughs][hal] I don't think there was anything

That jo said that really shocked us.

I'm just glad that she had the nerve

To tell jency the way it should be.

So are we ready? I'm ready.

Okay, let's get to work.

Coming up on...

We're fishing for chores.

Jo puts the kids to work...

"Empty dishwasher." Say what?

"Say what?" What's that?[Laughs]

And jo breaks it down...

♪ I'm here with the children, rapping so loud ♪

♪ Bradley likes to slam-dunk ♪

♪ And kelsee writes so proud ♪

When "supernanny" returns.

♪ Be good, be good ♪

[Jo] the biggest issue I see with the williams family

Is that there is a major lack of consistency.

When it comes to respect,

The kids are really good with jency's grandparents,

But not with their own mother.

So it's time to get them all on the same page.

First we need to establish some rules.

Okay. These are the house rules.

As you can see, there's nothing on 'em.

You know why? Because they've not been written down.

Now I know all three of you are smart enough to know

The difference between right and wrong

And what you should be doing and what you shouldn't be doing.

And so what I'm going to do is encourage you

To actually come forth with what you feel

Some of those rules should be.

I don't know about this rules business.

Bradley, what do you think should be a house rule up there? No back-talking.

No name-calling. No bad words.

Say "yes, ma'am" and "no, ma'am."

I'm gonna make one up.

You have to pick up after yourself.

Kelsee. Bradley!

It shocked me. Huh.

They know what the rules are.

But they don't obey them. [Laughs]

You have very clearly shown me

That you actually know how to behave.

So it's gonna be a breeze.

I don't know about these two. [Jo] fantastic.

[Jo] jency's a single mom holding down two jobs.

And when she's at home,

The kids don't help out at all.

So I wanna show jency a really creative way

Of allowing her kids to step up

And take on some responsibilities.

We're fishing for chores.

And the way you do that is to be blindfolded

And then fish for two chores...

Two? A day to do.

First thing that came to my mind was, yeah, right.

[Laughs] yeah, right.

My kids will never do that.

Kelsee, I'm gonna let you choose first.

Okay. So you get what you get.

Okay. Lower it down.

Fishy. Come here, fishy.

You almost got it.

Okay, what's it say? "Empty dishwasher." Say what?

"Say what?" What's that?[Laughs]

Empty dishwasher! [Jo] this is just a really simple way

To get your kids to help out.okay.

It's fun, easy, and it doesn't cost a penny.

What you got? "Fold and sort clothes."

[Laughs] okay, that's your chore.

That's just my luck.

Oh, you got one.

"Vacuum"? [All laughing]

[Bradley] the fun part about fishing for chores is

My mom just don't tell me what to do.

It's just a wild guess,

And it's just fun what you get.

[Jency] you got one.

Ew! "Take out trash." [Laughs]

"Take out trash," okay.

After they were done fishing for their chores,

They got right on it.

Are these clean?

And it shocked me. I mean, it laid me out flat.

I just could not believe it.

Here, mom.

[Bradley] I think it's a good idea,

'Cause at one time, we're having fun with it,

And it's helping out.

[Jo] turn it on.

[Jency] I can sit back and just relax for once,

While the kids are doing the dirty work. [Laughs]

So when we empty the trash...

We put a new bag. Correct.

[Jo] you know, it's pretty amazing.

Jency couldn't get these kids to lift a finger.

And now they're helping out, and they're having fun, too.

There's an awful lot of fighting that goes on in this house.

But I wanted to show jency

That if she could get the two older kids

Working together as a positive force,

Then it would help the whole family.

And I had an idea how to get the process started.

What I would like to do is to give you both something

To do together, a creative challenge.

Because what I would like to see

Is how well you both work together.

Kelsee loves to write.

What -year-old boy doesn't love music?

So I thought, together, they could come up with a song.

[Beatboxing]

Is that the only b*at you can have?

"Dude, mood, food, do."

Yeah. It rhymes, don't it?

No. Oh, well, this is gonna be interesting.

[Jo] we're the audience, okay?

[Bradley] ♪ kelsee and bradley ♪

♪ Tryin' to take it easy ♪

♪ Kelsee got the barbies, yes, she does ♪

♪ She's playing with them all day ♪

No, I'm not.

[Laughing] ♪ and having fun ♪

It really surprised me that me and bradley got along.

[Both] it's all right. Yeah, right.

[Laughing]

The rap bradley and kelsee came up with was--it was funny.

To see both of their ideas together,

You know, it was just an amazing feeling.

Okay, let's keep the b*at going then.

Slow it down.

♪ I'm here with the children ♪

♪ Rapping so loud ♪

♪ Bradley likes to slam-dunk, and kelsee writes so proud ♪

♪ Hagan's got his lincoln logs ♪

♪ Mama's got her rules up ♪

I had fun working with my sister and bonding with her,

'Cause it made us both happy.

[Jency] did y'all have fun? Yeah, it was cool.

Exactly. It's not always about being opposite from one another.

Sometimes it's about working together as well.

I didn't know you can rap. [Laughs]

[Jo] I'm glad the kids had a laugh, though.

I mean, I certainly

Won't be giving up my day job in a heartbeat.

But we had some fun.

Coming up on...

Jency tries to discipline hagan...

[Jency] he's on the spot right now.

Don't talk to him. But can hal stay out of it?

Aah!

When "supernanny" returns.

♪ Be good, be good ♪

[Jo] this afternoon I wanted to work with kelsee and bradley.

So mom arranged to have hagan picked up by her grandparents.

I'm not going to granny's!

[Jency] hagan, come in here.

I'm not going to granny's! [Jo] he didn't wanna go.

He thought he was missing out on something,

And he started to have a temper tantrum.

And I was waiting for jency to give him a warning.

[Jency] come here. Hagan, get inside.

Nope, it didn't happen,

And I had to step in and give him a warning for her.

This is a warning.

Hagan, you come inside the house right now,

Otherwise you'll be on the spot.

[Jo] hagan ran in,

But then he ran straight back out again.

But this time, jency knew exactly what to do,

And she put him straight on that naughty spot.

[Hagan giggles] come on. Come on. You're going on the spot.

Sit right there.

[Screams indistinctly] do not hit me!

He's on the spot right now, so don't talk to him.

[Jo] when hal arrived, it was so important

That he didn't interfere with discipline,

Because jency needs to do this all on her own,

And she can't be overruled by her grandfather all the time.

Sit right there.[Cries]

[Jency] he started running outside,

And I had to chase him everywhere.

It was horrible.

Come on. [Jo] don't talk to him.

[Crying] do not hit me.

Aah!

[Hal] it's really tough to sit back.

I was tempted to, uh, go after hagan,

But I knew that I should let jency do that.

You're in control, right? Mm-hmm.

Right? Mm-hmm.

[Giggling]

[Jo] finally, after almost an hour,

Hagan realized that he wasn't going to win this one.

[Jo] you're not being confrontational. [Shouting]

You're in control. You're composed.

And you're dealing with it.

Who's in control? Me.

It felt great to follow through.

'Cause he finally did sit on the spot,

And it made me feel like, "hey... [Laughs] I got power."

Look at me.what?

I placed you in the naughty spot

Because you ran away from me. I want an apology.

Give me a hug and kiss.

He gave her a kiss, told her he loved her,

And I was absolutely shocked.

[Jo] this was the first time that

Jency has ever stepped up and disciplined by herself.

And I was so glad that hal saw that,

So now he can go back and tell carolyn

So they don't have to do it anymore,

Because she can do it by herself.

That was good! [Laughs]

With hagan off at jency's grandparents' house,

I really wanted to focus now on the lack of communication

Between jency and the two older kids.

This is my little technique for this afternoon.

It's from the heart.

It's really just where you get an insight

Of your kids' hearts

And what they've been feeling and what they've been thinking

And--and just having more of an understanding.

And I can't stress enough

How important it is to keep communication solid.

[Jo] I set up a situation where the kids would be talking to me,

And they knew that mom would be

In the bedroom, watching on a monitor.

For now, I felt the situation would be

A very comfortable one for kelsee and bradley

Because it would allow them

To freely express how they were feeling.

What good things have you seen happen with mom?

Like, what changes have you seen

That have been really positive?

She don't lose her temper.yeah?

She don't hit--spank us.yeah.

What about you, kelsee? What's been difficult for you

In communicating and talking to mom?

Like, if something's going on at school or something...yeah?

And she'll be like, "it'll be okay."

She won't fix it. She'll just say, "it'll be okay."

So that makes you feel like

She's not really hearing what you're saying?

No, she's just saying... You know, she's busy.

What would you think could make that better then? I'd take a little bit

Of her time out from the schedule. [Jency] jo wanted me to hear

What the kids had to say because she wanted to show me

That the kids do have emotions and feelings,

And I don't hear what they have to say.

I think it's really important that

You have that relationship, you know, with your mom... Yeah.

To be able to just tell her... Yeah, yeah.

What's on your mind, you know? Yeah, yeah.

[Jo] I say it all the time, but it's amazing how much

You learn about your kids when you actually just

Take the time to sit down and talk to them.

What made it easy to talk to me, kelsee?

Because... You know, to tell me things.

'Cause you listen. [Jency] I wanna be able to be there for them

And communicate with them, and I wanna show them

That they can come to me with anything

And they can trust me.

♪♪♪

[Jo] unfortunately,

I do see the williams kids fight all the time,

But I truly believe that a lot of that

Comes from where they're bored, and they don't know what to do.

So I wanted to show the family

How easy it was to come up

With just a few simple, creative ideas

Of how they could all enjoy themselves together,

So in a nutshell, mom doesn't have to yell

At them all the time. [Jo] so whilst dinner's cooking,

Let's play a family game together. Okay.

[Jency] we don't have a lot of family time together.

We're usually fighting or yelling or... Something.

We're gonna play a very simple game--

"Who am i?"-- The topic's gonna be "animals."

What you're gonna do--

You're gonna write an animal's name,

And then you can stick it on jency's forehead.

Watching them all stick animals on each other's forehead--

That was fun. Grandma with... [Roars]

"Tiger" on her forehead was quite fun. [Laughs]

Does my animal eat bananas? Yes.

Does my animal eat pears?

[Jency and kelsee] no.

Does my animal have four legs? [Jency] yes.

Does my animal have fur?

No. It doesn't?

Is my animal a dog?

[Kelsee] yes.

[Bradley] the "who am i?" Game made all of us happy

Because we were laughing together

And just having fun.

[Jo] it just shows, you know--

A pen and a paper, a couple of games--

What a difference it made.

It created such a warm, cozy atmosphere

In the williams household for the first time.

[Cheering and laughing]

Okay.

[Jo] now that jency's well on her way

And very much more in control of her family,

I'm gonna leave her for a few days.

But this time,

She'sreally gonna be on her own.

I'm taking grandma and grandpa with me.

We're gonna go have some fun for three days. [Laughs]

[Hal] it's so important for us

To see jency be able to stand up on her own.

And one of our, uh, biggest worries

Is how jency is gonna survive without us.

[All] bye. [Jency] y'all have fun.

Without having anybody there to lean on,

This is gonna be a real challenge for jency.

So I really just hope she remembers

Everything she's been taught.

Coming up on...

As soon as jo leaves...

Mom, help! Mom!

Mom can't handle the discipline on her own.

When "supernanny" returns.

♪ Be good, be good ♪

[Jo] jency has completely, for a few days, been on her own,

Raising her children

Without my help or her grandparents'.

So, yes, I'm curious to see how she's got on.

How have you two been? [Laughing]

We have been great. Great. It was nice, jo.

Yeah? And how did you get on? Great.

So are you ready to take a look at the footage that I have?

[Laughs] yeah.

The first clip we are gonna see is you praising.

Lookin' good, sister.

Cool.

Very good.

You're doing a great job.

Good job.

And we're havin', like, a puzzle collection.

[Jency] cool.

Y'all did really good. I'm proud of y'all.

What are you doing?

Cleaning out my closet.

I'm proud of you.

This is very encouraging to see,

Because it is something new... Mm-hmm.

That you are doing.

And it's allowing the children to really just embrace that...

Mm-hmm. And feel very confident about that

And know that they actually are getting your approval

For what they're doing.

Because you're verbally giving them lots of praise.

Are y'all fighting?

[Bradley] no, we're just playing around.

Well, this is your warning. No fighting.

Mom!

You're on the spot. You need to leave him alone.

[Crying]

You are on the spot for fighting.

[Laughs]

Don't hit mommy!

You're gonna be here for a very long time.

I hate you!

Let me go!

You do not bite me!

Down. Unh-unh.

So your first step of reinforcing discipline... Mm-hmm.

You adopted the voice and you went in firm,

But how was hagan meant to take you seriously

When there was no eye contact,

And you weren't even on his level?

Well, apparently he didn't take me seriously.

Exactly. So once he was in his spot, he hit you,

And you walked away, but you didn't ignore him.

You had to get the last bit in.

And you said to him, "you will not hit me."

What are you meant to do when the child's on the spot?

Leave him alone. Ignore him.

You got it.

[Jency] kelsee!

Mama! That's minutes.

[Bradley] mom!

Mom, help!

Aah!

[Giggling]

Kelsee, I've got it.

[Speaking indistinctly]

Mom! Mom!

He did that. [Cries]

[Jo] so now we've got

Kelsee screaming out, "mom, do something."

And we've got bradley taking over,

So he drags hagan--

By the ears, it looked like there--

Back to on the spot.

Now your kids are involved in discipline

Because they're losing the faith

In what you're meant to be delivering.

They need to recognize that they can trust you.

And the way they're gonna trust you

Is for you to have the strength

To deliver consequence and feel okay about that.

And that stems from you believing in yourself,

Which means that we need to concentrate today

On building that self-esteem...

Okay. So that when I leave,

I know you're hearing my voice,

And you're believing in yourself,

And you're walking forward. Mm-hmm.

So are we ready to do some more work?

Yes. Good. Okay. Brilliant.

Coming up on...

Jo's got a handful of surprises for the family...

[Laughing]

And jency has a special message for her grandparents.

"We wouldn't be here right now

If it wasn't for the love and support you gave us."

Oh...[Laughs]

When "supernanny" returns.

But first... ♪ Be good, be good ♪

A tip from supernanny...

Hey, parents.

Do you want a fun family activity to do for all ages?

Then try painting a mural.

Put the younger kids at one end, the older at the other end.

Think of a theme, like the seaside,

And let creativity take hold.

♪ Be good, be good ♪

♪ Be good, be good ♪

♪♪♪

Hi! [Jency] hello.

Hello. Do you have a dead tree?

I have a tree that is, uh, a bit lifeless, isn't it?

Yeah. [Jo] when I first arrived at jency's house,

I was very aware of how little praise

And encouragement she gave the kids.

But since I've been working with her,

I've seen she's really tried hard to change that.

So I have a little surprise

To show them all exactly how much she has.

This tree here really represents

Mom's praise in the house.

How much praise did mom give you before I turned up?

That much? Mom didn't really give us a lot of praise before.

When I first arrived, I said to you,

"I want you to be consciously aware

Of how much praise you give the kids."

And you said to me, "okay, jo.

I'm gonna start to do that." Throughout our time,

I've been making a mental note

Of just how much you did praise the kids.

And so I wanna show you visually how much that was.

[Laughs]

[Jency] it was great to see how much I did praise the kids.

I didn't realize that I had praised 'em so much.

There are over hands of praise here.

They all have what you were praised for.

"Singing"... "Dishes"...

"Hagan--playing well."

"Bradley-- finished the puzzle."

Give this tree some life

And put these branches on there.

Look at all these hands!

Wow. You've earned these.

These are your praises!

It was great to hang 'em on the tree.

[Kelsee] it's so beautiful! [Jo] the tree was so visual for the kids,

And I just hope that jency continues to

Give the kids praise and encouragement

And that tree continues to blossom.

Oh, look at you! Look at all these! Look!

[Jency] I was very proud of myself.

Seeing the kids go through their handprints

And seeing what all good things mommy said about 'em,

It was really-- it was a neat moment.

Isn't that beautiful to see? I mean, just look--

I mean, it goes to show you what your children need.

Stick 'em on there.

♪♪♪

[Jo] before I left, jency had spoke to me

About how much she felt she had personally grown

Through this experience,

And because of that, she had something very special

That she wanted to share with her grandparents.

I know there is something

That you want to read to your grandparents.

"I just wanted to start off by saying

"Thank you for everything you have done

"For me and the kids.

"We wouldn't be here right now

"If it wasn't for the love and support that you gave us.

"You shouldn't worry about any decisions that I make

"Or choices that I make for me and my kids.

I can handle it all from now on."

It felt very good to hear jency say those words.

"Just support anything I do and feel good about it.

I am a changed woman and mother now."

It really struck a-a note down in here, you know?

And it really made us feel good.

"I love you guys more than anything

"And thank you for allowing me

To stand on my own two feet."

Oh.[Laughs]

Thank you.

Love you, love you.

I love you, too.

When jency read us that letter,

It made us appreciate everything that we've done for jency.

Can I say something? Yes, you may.

I don't know what we would've done without you.

I really mean that.

And I know now why they call you supernanny...

[Laughs] thank you. Because you are super, and we love you for it.

[Jency] that was amazing, seeing papaw cry.

I just... My grandfather doesn't cry at all.

[Sniffles] aw, thank you.

Bye-bye. Well, I'm going now. I'm going.

[Laughs]

Aw, I'm gonna miss you, too.

Come and give me a big hug. Oh!

Come here. Give me a big hug.

[Hagan] I'm gonna remember jo jo for ever and ever.

Jo's in my heart and soul.

Jency, take care. Take care of yourself.

Listen to me.

Keep up the work that you've been doing, okay?

Remember that you need to find that strength, okay,

For yourself first.

Take care, carolyn.

Bye, darling.

Take care, hal.okay.

[Hal] we learned to, uh, really appreciate jo,

And she just felt like one of the family.

I mean, it's like you've known her all your life.

Give me a big hug. Give me big hugs.

Give me a big hug. I'm gonna give you a big hug. [Crying]

[Bradley] because of jo, we're a great family now.

Jo is an awesome lady.

And I'll miss you, too. I'll miss you, too.

Just because I'm not here in your house,

It doesn't mean that you can't keep in touch with me

And let me know how you're getting on.

I love you, jo, and I wanna thank you.

[Sniffles]

I'm gonna go. I'm gonna go, okay?

Thank you for everything.

You're welcome.

[Jency] she is just one remarkable woman.

I never thought somebody could come in

For such short amount of time and mean so much to us.

Take care... [Carolyn] thank you for so-- everything.

This is what's important. Take care.

You're welcome. Bye-bye. Bye-bye.

I feel really proud of jency.

There's been a lot of positive progress here.

She's matured.

She's learned to take charge and raise her family

With authority, but with fairness.

And I feel because of that,

The whole family are going to benefit--

Not just jency, not just her kids,

But her grandparents as well.

♪♪♪

Mark. Get set. Go!

[Laughs]

[Jency] I'm very proud of my family.

We've come a long way.

The kids are treating each other great.

I mean, it's like they're all buddies now. What up?

Jency--i can see that she has a lot more confidence.

That'll be easy. [Jency] I'm there for my kids now,

And before I wasn't. Very good.

I have a backbone now.

You're not doing it in the street... I'm not afraid to say "no"

And worry about it hurting their feelings.

You're getting pretty good at this.

[Hal] it's absolutely great to see jency

In control of her kids.

That's enough. That's enough.

It's a burden that's been taken off us,

And, uh, we enjoy it.

-Letter word for "partner."

The most important thing in the world to me is my kids.

[All laughing]

[Jency] now I'm-- I've given my kids

A chance of happiness and a better future.

[Woman] she's got those teeth in.

[Hal laughs]

Oh, no.

Give kelsee a big kiss, granny.

Aah! What happened? No, I don't want a kiss!

I wanna see you, granny.

Aah! [Laughs]

[Imitates southern accent] on the spot! On the spot! [Laughing]

I got cornbread and a hot dog!

[Imitates jo] okay, then, go to your thinking pond

If you think that. [Kelsee giggles]

♪ I'm back ♪

♪ With a brand-new rap ♪

♪ You look like crap ♪ [kelsee laughs]