05x01 - The Quinn Family

[bunniefuu]

Tonight on "supernanny"...

Put your head in the toilet or else... Ow. Aah!

It's att*ck of the teenagers... Stop it.

Just leave me alone!

As jo visits the quinns...

Aah! [Screams]

A family whose out-of-control teens

Punch and kick each other. Aah!

They refuse to do any chores unless they're paid.

How much do you think you should get paid to do your room? At least $ to do your room.

Aah. And they swear like sailors.

Will you... [Bleep] leave me the hell alone?

[Laughing]

Dad acts like one of the kids

And needs to grow up before it's too late...

Do you want your daughter pregnant at ?

And mom hurts inside... [Sniffles] I'm sorry.

Aah! Because she no longer feels close to her kids.

No one freakin' likes you, mom.

Can jo get this family to fall into line...

[Jo] cally's leading us!

[Crying] I want to go home.

Or will someone finally get hurt?

Oh, right in the eye.

♪♪♪♪♪

Well, this week, I'm in amherst, new hampshire,

So let's take a look at the family that needs my help.

[Both] hi. We're the quinn family.

I'm gina, mom... David, dad.

And we have four children--

[Grunting]

Aah!

Ow!

Cally, ,

Casey, ...

Corey's ... Put your head in the toilet or else...

[Carli] no. And carli is .

I'm a chiropractor. Ah! You are so mean to me.

[Laughs] get off of me.

I'm a personal trainer.

Right now I'm an amateur competitive bodybuilder.

Mom!

Usually when the kids are home, I'm home.

Aah! [Cries]

I told her not to mess with me.

Please. Aah!

...to be on.

He's a wonderful wrestler,

But clearly casey's the most aggressive child.aah.

We get very nervous... Ow.

Because we're so afraid he's gonna hurt somebody.

Casey will punch, shove...

Ow.

He will wrestle.

Oh, so we've got a big man in the house now, have we?

You're such a [bleep]. All our kids are swearing,

And the language is unacceptable.

[Bleep] get out.

It's just unbelievable to us, but that's where we're at.

...do you do with it, you [bleep] fat [bleep].

Look at that.

Cussing has become so common in this household

That nobody even bats an eyelid.

[Laughing]

Ow! Ow! Ow!

[Laughs]

I behave sometimes like one of the kids.

Then they don't understand that there's a point

Where enough's enough...

No. No. No. No, no, no, no, no, no, no. Give it to me.

And we are having a heck of a time

Trying to educate them on that line.

These kids just don't take you seriously.

Ow!

When I come home, they say things

That I think they know are gonna send me in an outrage.

Get downstairs and finish up, or the deal's off.

[Carli] he won't stop!

The feeling like when I walk in the door,

I don't even wanna be here-- that's not a good thing,

So I'm spending more time at the gym.

It's been very difficult to just have some quality time

With the kids and with the family.

Well, it would be nice if this family just came together

And spent some good time with one another.

No, it's not fair. I never eat ice cream!

We feel like we are at a total loss...

Ow!

Ow!

I feel like we're putting a band-aid

On a, uh, pretty big wound. [Laughing]

[Bleep]

Uh, could you get her...

[Both] supernanny, we desperately need you.

Please hurry.

Well, I know I've certainly seen enough.

Enough is enough. I'm on my way to help.

♪♪♪♪♪

Hello. Hello.

Hi. Pleased to meet you. I'm jo frost. I'm gina quinn.

Hi. Come on in.

Thank you.

Hi. Pleased to meet you. Jo. How old are you, corey?

. .

This is cally. Hi, cally. Pleased to meet you.

Hi. Jo. How are you?

Good. How are you? [Jo] I was introduced to the children,

And they were a little bit in shock

That I was actually there in their own home.

Hi, casey. Pleased to meet you.

And what's your name? Carli.

Hi, carli. Pleased to meet you. Hi. How old are you? .

. Okay. When I saw jo for the first time,

I thought, she's gonna be a really nice person

And she's gonna help us.

Where's dad? Dad's working.

Is he?mm-hmm.

Okay. So what I'm gonna do is

Today I'm gonna hang out with you guys as a family,

So don't mind me. Do what you would normally do. [Gina] okay.

Uh, I definitely was not intimidated.

♪♪♪♪♪

[Jo] not long before I was in the house,

I saw mom having a discussion with regards to chores.

Yeah, I need some money, too.

Yeah, I know, and I told you--

You are--you can be in direct control

Of how much money you earn. So they get paid to do the chores?

We've decided that if they had some chores to do,

They can earn the money.

These children are learning that anything they do

Has a price tag attached to it. I don't think that's right.

If you look at their room,

It's just clothes all over the floor.

All right. So how much for that?

For making your bed, tidying around... Mm, like, maybe a dollar.

A dollar? You're so cheap.

We can't go anywhere if we're making $ a week.

Well, you know, $ a week is enough.

Yeah. Well--

Making your bed, separating laundry,

Cleaning your room... Come on.

How much do you think you should get paid to do your room?

Like, at least $ to do your room.

Well, I was quite taken back by this.

You take your clothes off, you put them in the hamper.

How big a deal is that? Separating laundry--

Okay, that's a little bit more time-consuming.

Getting kids to do house chores can be pretty challenging,

But actually negotiating a price tag for them

Is ridiculous.

Why do we have to clean our room if it's not your room?

You don't go in it. It'sour room.

Well, because I still have to maintain the home.

I know I'm responsible for the entire house,

And when I ask you guys to do something,

The barrage of--of verbal abuse that I get is unbelievable.

[Laughs]after haggling over a price to do chores,

I saw exactly how harsh casey can be

With his brother and sisters.

Get out. I need to use this, corey.

Corey put his head inside a wash basket that casey wanted.

[Choking] ow.

Stop or give it back to me.ow. No.

[Gina] if corey's goofing off and not doing

What casey thinks he should be doing, problem arises.

You know... [Speaks indistinctly]

And give it back to me.ow. No.

Sometimes I feel like casey picks on me a lot.

Corey...

Casey pinched his neck and--and marked it all up.

He keeps on pinching my neck.

Casey. Look. What-- I didn't do that. I didn't pinch his neck.

[Cally] he just came in there.

You know, a little roughhousing can be okay,

But casey has certainly stepped over the line here.

I pushed him down because I'm trying to clean up my room... You pushed me down and then...

And he takes it, and he puts it on his head.

The physicality of the children's behavior

Has gotten to the point of being dangerous.

I didn't pinch his neck.

♪♪♪♪♪

The boys fought,

And then mom went off straightaway to run an errand.

The question was--would it all start to kick off again?

[Gina] I need to run out by myself.

Sometimes I have to run a quick errand

And leave the kids home alone,

And I am fearful that while I am gone,

Something will escalate.

[Beep] I dare you to say a comment.

I'm gonna punch you right in the freakin' head. You're a complete ass back,

So why don't you just leave everyone alone?

Yeah, because you guys start stuff.

I just get really annoyed sometimes,

That I just can't control it anymore.

I'll throw this at your head and kick you so hard.

[Carli] when casey has this attitude on,

I think, "oh, god. I better just stay out of this."

You're an ass. I don't care.

They choose to yell and shout at each other.

They choose to react very quickly.

Leave it alone!

This is how they've been conditioned

To communicate with one another...

[Screaming] and that's caused a great lack of respect.

Don't touch that.

No, you aren't going on. She got to the computer, and she's on.

Stop it.

Uhh.

They're [bleep]. You have to come home, mom.

Coming up on...

I know I have to make some changes.

Mom has a tearful realization,

And later, jo talks tough with dad.

Do you want your daughter pregnant at ?

When "supernanny" returns.

♪♪♪♪♪

When mom arrived home later, I wanted to ask her about

Her competitive bodybuilding. I mean, I was interested. So for you, would you say

It was a challenge that you set yourself,

And the reward and the achievement of it

Makes you stand foot tall and feel very proud of that? Yeah, I'm very proud of what--

It's a personal great for you. Yeah.

[Gina] a year and a half ago,

I got introduced to competitive bodybuilding.

I am hooked,

And I am looking forward to my second competition.

Do--do you feel you have as much satisfaction

At home at the moment?

Uh, with the family?

Yeah. No.

It is so hard to admit

That I am not enjoying my family right now

And don't want to be there.

'Cause I feel so unappreciated for what ido do for them.

I'm so upset, that I've-- I've withdrawn myself,

Almost for survival,

Just, like, so I don't totally explode and break down,

And I just kind of block it out. [Jo] after speaking to mom,

I knew I needed to work on making sure

She could emotionally reconnect with her children.

I don't want to look back and say,

"Oh, my gosh. The kids are gone,

I didn't enjoy any of it, and--and it's over."

[David] hello.

[Carli] daddy!

Lamb-y chops.

I was hoping that when dad came home,

He would restore order and discipline

And be the solution. Instead, he was the problem.

Got ya, dawg. I got ya.

Dave's a very playful person. He laughs a lot.

You're awake. [Laughs] I saw you.

[Laughing]

[Laughs]

[Jo] you know, he's a really happy-go-lucky chap,

But I realized this constant smile

Stayed on his face...

Aah!

Even when his children started to misbehave.

[Laughing] no, no, no. Let her up. Let her up. Let her up.

Laughter seems to be just a natural response,

And it's very misinterpreted by the kids.

No. No. No. No.to what?

[Laughing]

Just yank on it. Aah!

He just doesn't see when it's time

To just calm down and be firm with his children.

You're gonna hurt yourself. [Laughs]no!

They don't recognize when to stop sometimes.

All right. That's enough.

Oh, right in the eye.

Before I know it, david's got a scratch

On the side of his face that his son's given him,

And he's not even said anything about it.

You got a scratch on your face.

Yeah, he brutalized me already.

Yeah, I b*at his ass. What did he do?

And there's casey,

Feeling good because he's done that to his dad.

Here's a bowl. You will break nobody's neck.

Instead of dad dealing with the situation,

He laughs everything off, so then he becomes the good cop,

She's the bad cop, and mom's fed up with it. [Laughing]

Hey, carli, I'm gonna have dinner there.

Can you pick up your...

♪♪♪♪♪

I've had a really good day today.

It's been really interesting just hanging out with you all.

[David] we are not perfect parents,

And we probably never will be perfect parents,

But we need to be better parents.

Get some sleep tonight,

So that we can be up early tomorrow and have our talk.

[Gina] our greatest fear is that

The behaviors that we see now will escalate into behaviors

That we will no longer be able to control.

Good night. Thank you. Bye-bye.

[Jo] these kids know what they need,

And their parents are not doing it for them,

So when I come back tomorrow to talk to them,

I'm gonna have to lay it down straight.

♪♪♪♪♪

The first thing I wanna talk to you both about

Is discipline and your lack of consistency.

When did you both make a choice

To not follow through

On the discipline you had placed in the house?

What are the rules?

What is it? I mean-- it--it--it varies day-to-day.

That's--i don't think we've sat down and discussed, you know? Well, the rules shouldn't vary.

I know, but they do. We don't want them swearing at us.

That should remain consistent. Right, so--so this-- this is my point.

You know, just now I bring up, "what's the rules?"

And you're like, "well, they vary,"

And "well, they shouldn't," but fundamentally,

You guys should have spoke about rules and conduct.

If we don't address what needs to be dealt with,

We're gonna have kids that are gonna spiral out of control,

And it's bad now.

Agreed.

Dad, let's talk about yourself.

You know, you got a great personality.

You're--you are sunshine, but there comes a point

When your kids are smacking you in the face,

And they're being rude to you, and you're like... [Laughs]

I'm like, "what is he doing?"

There's a line. You've got to draw the line, david.

It's hard to feel where that line is. I mean--

No, you know it.

Oh, trust me, david. I know you know it.

When casey was roughhousing with you

And you guys were wrestling, that got to a point

Where your face went serious for a minute,

And that is when you should have turned around and said to him,

"Hold on a minute, casey. That's enough now."

Instead, you just blew it off.

Last but not least,

Let's concentrate on yourself here, gina.

It's sad when I hear you turn around and say,

"I'm discouraged.

I don't really want to spend time with my kids."

Well, that is sad.

I don't feel-- I'm not happy to admit that.

It's just somewhat true right now,

Because the behavior that's displayed

On a regular basis is-- is not enjoyable.

But if you're not doing anything to change that,

Canceling out that behavior that we see,

How can you be the mother

That enjoys being around her kids?

Well, I can't successfully until it does change.

It's not that you don't want that, though, is it?

No. Mnh-mnh.

[Sniffles]

[Pats leg]

I know I have to make some changes,

And I want to, obviously, or I wouldn't be here.

Dave always reminds me,

They're gonna be gone, and you're gonna look back,

And you're not gonna feel very good

About the fact that you didn't enjoy your kids.

I-i don't want to-- I don't want that to happen.

What we need is togetherness.

What we need is a family growing,

Bonding with one another, emotionally connecting.

I want focus, effort, perseverance,

And I want you guys working together as a team, okay?

We in? Yep.

We're in. Okay. Good.

All right. All right. Okay, let's go.

Coming up on...

[Laughs]

Jo tells dad that her visit is no laughing matter.

And if I need to put my foot on your backside

And say, "let's take this seriously," then I will.

[Crying] and later, cally breaks down.

When "supernanny" returns.

♪♪♪♪♪

When I first came into the house,

I wanted to establish house rules

So that both mom and dad can be consistent

In enforcing discipline. Your mom and dad now are gonna talk to you

With regards to those house rules

So that you're fully aware

Of what's not acceptable in this house, okay?

The first thing is no hitting each other.

I realize we're gonna wrestle around a little bit and play,

But there is a line, and we constantly go over it.

And I'm looking at you, yes, but I'm looking--

How did you get that mark on your face?

You gave it to me the other day.

Yeah, that's right, son. Yeah.

Yeah. What do you mean, "yeah, that's right, son"?

[Laughing] hey. Hey.

[Jo] casey felt really proud that he had wrestled his dad

Down to the floor very aggressively

Without listening to his dad when he said, "stop,"

And I just realized

That dad is giving his son mixed messages.

No wonder why it's chaos upstairs.

You know--you know, the--the stuff that you do

In the ring when you wrestle

Is the stuff that you do as a sport.

There is a line when you know when somebody says,

"Stop, that's enough," that you respect that,

And I want you guys to respect what your dad's saying,

Because, let's face it,

Your mom and dad are in charge here.

What's another house rule, gina?

Well, um, I think the verbal abuse amongst each other

Is just as painful as the physical abuse.mm-hmm.

That's a house rule.

So I think we all want to get on the same train, right?

We're all going in the same direction,

Which is, um, I'm pleased to see.

Once mom and dad had established the house rules,

What I did was give the kids a chance

To voice their opinion

About how muchthey want discipline as well.

Come and take a seat next to david, gina.

I had the kids use balloons,

So as they were telling their parents

What they hadn't enforced in the past,

They realized, was full of hot air.

[Jo] carli. You say something to two of--to two people,

And then it--you let one person do it and not the other. [Air hisses]

[Jo] casey.

You don't follow through with punishments,

Like when you said--when you were leaving for new york

And you said anybody that misses school will be grounded,

And I was about to miss school,

And you wanted to ground me, and then cally missed school,

And you didn't ground her. My parents just-- they're full of hot air.

They just-- they'll say one thing

And completely switch it. [Air hisses]

Aah. [Laughs]

[Laughs]

Dad started to laugh and found it highly amusing.

You guys always make rules that I can't go places

And that casey can, and then it's always different.

The rules are always different between the two of us.

[Air hisses] [laughs]

Look. Stop for a minute, okay? Come with me, please.

[Jo] I felt really frustrated,

Because I'm in there helping this family

Really set some boundaries and strong discipline

For the aggressive behavior,

And there I am watching one of the parents

Not taking this whole thing seriously,

So I pulled david aside and took him upstairs

So I could have a really firm word with him.

Do you wanna be in a place

Where your son muscles up to you at

And says, "let's have it. Let's go"? No.

Huh? Do you want confrontation with him? No.

Do you want your daughter pregnant at ... No.

'Cause she couldn't come to you? Absolutely not.

I felt like a schoolboy going to the principal,

But I understand and recognize that it had to be done.

I can't continue to be, uh, the jokester all the time.

Your kids need a dad, yeah,

Who can take them seriously and not laugh at everything.

[Jo] david's in this situation because he wasn't good

At laying down firm boundary lines

And holding his place as the father of this house,

And these kids, in turn, have got no respect for him.

I have a small amount of time with you,

And if I need to put my foot on your backside and say,

"Let's take this seriously," then I will.

So if he wants change,

He's got to realize that he can be this goofy dad,

But he's also gonna have to be firm at times as well.

And I'm gonna make you proud of yourself as a father

When you and I are done.okay.

All right? Trust me. Okay.

All right. Let's go.

Like, sometimes I want to go out

Uh, like to the movies, and casey wants to go out, too,

And he gets to go out, and I don't.

I felt better, so they know how we feel

When they don't follow through. [Air hisses]

[Jo] so when you're inconsistent with discipline,

Or when you set something up and you don't follow through... [Air hisses]

This is what they get-- hot air.

The point jo was trying to make is that we've let the kids down,

And they're calling us on it.

♪♪♪♪♪

[Jo] the next day was all about

Teaching casey to respect the word "stop,"

Whether he's at home

Or on the wrestling mat. Simple as that.

What I want to establish here-- "no" is no,

"Enough" is enough.

When you're back home

And you're messing around and you're goofing around,

Remember that you're having fun and you're enjoying it,

But at the same time, when no is no, it's no.

When enough is enough, it's enough. [Casey laughs]

Casey needs to realize that even though he obeys the rules

When it comes to wrestling at school,

He needs to apply the same when he's at home.

But he got too rough with his brother.

[David] corey, work your way up.

Sometimes when I wrestle with my brother,

I don't feel comfortable.

I think that casey goes after me and hurts me.

[Thud]

[Casey speaks indistinctly]

[Corey] ow! I stepped in, and I took casey aside.

And I said to him, "instead of being his bully,

"Why don't you be like his big brother

Who he can look up to, and be his mentor?"

Show him how to use his grip properly

So that it benefits him. Okay, bend my arm right here. Put this arm...

Good teaching. Good teaching, casey.

Well done, corey.

Once corey could trust his brother again,

I needed to work on casey

Respecting the words "stop" or "no."

[David] all right, casey. That's enough.

[Jo] okay, that's enough. It's enough.

That's enough. And it took a while, but he began to make progress.

All right, casey.

I think if I use the discipline that I have

When I'm training for a match, like, at home,

I think that would be good,

'Cause I'll--i'll be a good kid.

[Casey grunts]

This is good stuff, huh? All right, so look.

I'm--i'm pleased with what I've seen here today,

'Cause I've seen a lot of control on this mat.

We can still have our fun. We can still play,

But we have to have a healthy boundary there.

Casey, I think,

Has really understood that very clearly.

[Jo] you're too big to give your dad a hug?

You might just have to kiss him.

[Laughs]

Coming up...

You look like you've seen a ghost.

Jo's surprise announcement puts mom in shock...

And a change of plans drives cally to tears...

[Crying] I want to go home.

When "supernanny" returns.

♪♪♪♪♪

When I resumed to teaching the next day,

It was down to tackling house chores.

Not only did these kids do no house chores,

But they're trying to extort their parents

To pay a high price to do 'em. Can you believe that?

I don't think you should get $ for tidying up your bedroom.

It's your bedroom. Look after it.

And there are chores that you're gonna be doing in the house.

It's got nothing to do with your money,

Because these chores are mandatory.

Your parents will write down

The chores that they expect you to do,

And then you can show visually here when you've done it.

I think it's gonna be very effective

Because there's no misunderstanding

About whathas to be done,

And it's also going to relieve me

Of having to harp on them.

♪♪♪♪♪

I made it very clear to the kids

That they will not be paid to do house chores.

That's mandatory. However, they will be given the privilege

To have pocket money every week, but there is a twist.

These boxes are to measure your swearing.

The swearing, the cussing, the name-calling--

It's not appropriate behavior. It's rude. It's disrespectful.

The older kids can get up to $ a week,

And the younger kids-- $ a week,

But they gotta mind their tongues.

So you do have the privilege of having your pocket money weekly,

But if your parents hear you cuss,

You're gonna lose cents every time you do it.

We lose cents

When we're swearing and stuff, and, like, we do swear a lot.

I do want follow-through.

If you hear the kids cussing and swearing,

I want you to come straight over here,

And you're going to keep tally of how much it is.

So youcan remain consistent every week.

♪♪♪♪♪

This family don't spend any time together,

Because they're so busy being combative with one another,

So it was important for me to take them out

So that they would spend family time together

And do something adventurous. So listen. I'm glad you're all tucked up.

I can see you got all your good boots on,

You've got gloves, coats on, which is good.

It's winter, it's cold, and I'm not an outdoor kind of girl.

We are here today

To spend some family time together

And enjoy our adventure.

My plan was to take 'em on a great big hike,

So that they would work as a team

And start to trust one another.

However, minutes holding a map and a compass,

Mom and dad managed to get the whole family lost.

[Gina] why are you going over there?

[David] I'm just looking for marker six. Maybe it's here.

Bring this. I don't know. That's still north.

Yep, and we still have to go east. So that's still east.

Let's stop for a minute, and let's get in control.

Where are we? Let's get our compasses out.

Look on the map, gina, and let's get our direction.

Okay, so we hold this thing out. We look at our map.

Through the woods to number six, going southeast.

Once this family did finally come together as a team,

They pulled it off.

All right, now you're talking.

Yeah! All right, let's go.

Each family member had a chance to be the leader,

To use the compass and the map,

And they did really well together as a family. We have to go south.

Look. There's a field on the other side of this.

[Jo] carli in front because carli's leading us.

Look.

We're gonna build a fire, right?

It's got to be. What do you think? [Gina] oh, look at that.

The quinn family made it to the end of the hike,

Where they then started to build a campfire,

And we started to relax a bit. [Gina] let him strike it. He can--he can strike it.

Good design, corey. Look at that.

[Jo] just rest your feet for a minute.

[David] good job, guys. Well done.

I love the way that you kept communicating with one another.

I'm expecting marshmallows and hot chocolate

At this point, you know?

We had a long day, and we're all a little bit tired,

And it didn't go that way.

Tonight what we will be doing

Is spending the night in the cabin house.

I immediately looked at my wife...

[Laughs] and she was beside herself.

You look like you've seen a ghost. [David laughs] I know mom has.

I really wasn't happy about it at all.

[Laughs] [jo] you guys in shock? So do you want to take a look?

Yep. Yeah!

♪♪♪♪♪

I showed the whole family around the dormitory

So that they could realize there was no electricity,

There's no tv and there's no phones.

As you all see, there are sleeping bags,

There are lanterns.

There's this stove which keeps the cabin very warm, actually.

Mom, are we talking yet? Are we still in shock?

Cally?

I don't--uh... [Laughs]

That's really the last thing I want to do,

Is sleep in a cabin.

All right, now I'm gonna show you through to the kitchens.

Now through here... After the quinns were familiar with their surroundings,

I had a few words of advice

That I wanted to give them before I left for several days.

Remember the techniques that have been put in the house.

You know, I kind of looked at myself and said,

"What the heck are we gonna do?"

What I would love to do is

To collect your cell phones from you.

So have fun, enjoy tonight,

And I will see you in several days when I get back

And see how you guys done. Bye-bye. [Gina] bye.

I think jo felt that

We had been guided byher through the day,

And now it was time for us to come together as a family.

[Crying] I don't like the cold. I know you don't.

You have a choice to make, cal.

Well, cally had a breakdown. [Crying]

It's okay to be upset. Mom's pretty upset, too, you know.

I wanna go home. I don't want to stay.

We weren't ready for all this. Nobody was.

Nobody knew about it. Here it is.

And you gotta decide to make the best of it.

How do you make the best of it?

Here we are. I think it's kinda fun. It's not fun.

All right, so that's your choice. You've made your choice. Coming up on...

Can cally survive the night in the wild?

Shut up.

And can casey learn to treat his mom with respect? Leave me alone!

You need-- stop pissing everybody off!

You need to go upstairs and relax.

You're the most annoying person here!

When "supernanny" returns.

[Jo] it's been three days since I've seen the quinn family.

I'm a little bit curious to see how they got on

Spending the night in that cabin.

The first clip that we're gonna look at

Is the cabin clip,

And we're gonna take a look at exactly how you guys did.

It's only :. [David] do we have utensils? Casey.

[Gina] okay. I wanna go home.

[David] give her space. Give her space.

♪♪♪♪♪

[Cally] corey! What?

This isn't really fair for me and dad.

Okay, wait. First I have to explain it.

This... When you hit twice...

It reverses. You reverse it.

Start over.

[Cally] no, okay. [Casey] both of you.

Here.

♪♪♪♪♪

Let's go, guys. It's time to go home.

[Cally] yay! We're gonna go. I get the shower first. [Carli] I call second.

[Gina] I'm going in my shower.

I think we made the most of it.

Some of us had a little bit more trouble with it

Than others, but I think we got through it okay.

You did. Well done.

When I left, I heard a young girl crying. Uh-huh.

To see her come around like that

And realize, "I've got a choice here.

"I can sit and not enjoy this experience

Or make the most of it," and she came around,

Because you guys chose to have a really positive attitude

In recognizing the importance of what you were doing there,

And that's spending time together.

I-i'm really pleased that you did that. I really am.

[David] he's done with the computer, right?

[Gina] he should not be on the computer.

You know you're not supposed to be on the computer, right? [Carli] mommy,

That was the first time I had a second taco. You know your time is up.

One of your criticisms to me and to mom was

We are not consistent.

We never follow through. Correct? Yeah.

Okay, we are following through. Let's go.

[Stammers] you're done. You've done your computer stuff.

Get up. So what? I want to do more.

I know you do. Why can't I just go on the computer?

Why don't I just say,

"Thank you, dawg, for listening"?

Right there. Right there. Thank--no, no, no, no, no.

Nope, nope, nope, nope, nope. No. No.dad...

No. No. Let me stay on the computer.

Okay, we have--no, stop.

Dad, you're being such a [bleep].

Okay, stop. Thank you, though.

Okay. All right. Let's stop you right here.

"Thank you, dawg"-- it's like, "you know what?

"Let's just hang. Let's just be tight.

Yeah, it's you and i." Not at this stage.

Wrong time to be playful and jest with your language.

You made a very clear point that he was on that computer,

His time was up, he shouldn't be on it now, and let's go.

And you should have turned around and given him a warning.

You should have said to him,

"You're smart-mouthing me, and that's disrespectful."

Let's take a look at the next clip.

Okay, now you can clean that one, too. Soap and water.

No. Since you decided to sip out of it.

It's fine. No, soap and water.

Shut up. I simply asked you to clean the cup,

But you just decided to be rude. Just leave me alone!

You need-- stop pissing everybody off!

You need to go upstairs and relax.

You're the most annoying person here!

I'm sorry you feel that way. No one freakin' likes you, mom.

Okay.

Was he angry? Mm-hmm.

Where did he need to go? Up in his room.

Mm-hmm. Chill out.

What did you just teach him? That's it's okay to react to me that way.

Mm-hmm. You're not saying to him,

"You need to go up into your room

"Because this conversation is over at this stage.

You've lost your temper."

You've got to nip this behavior.

You got to take care of it.

Your kids need you to be firm, okay?

They need parents who are in. Are you guys in?

Yeah. Okay, today, no messing around, okay?

It's hard-core. We go in, and we deal

With what we need to deal with today, all right? Okay.

So let's get started. We don't have time to waste.

Coming up...

You just need to allow 'em in. Jo has one last chance to help mom connect with her kids.

[Crying] I'm sorry...

And she's deeply touched by what she sees...

When "supernanny" returns.

♪♪♪♪♪

Parents, do your preteens keep nagging you about a cell phone?

First, decide do they really need one?

If so, make sure you control their available minutes

With a prepaid service.

That way, you'll keep them happy and your bills down.

♪♪♪♪♪

So... Pocket money-- where are we?

What's our allowances?

I am ready to see. Ching-ching! Ching-ching!

It was payday in the quinn household,

And it was gonna be interesting to see who was gonna

Get paid the full amount and who was gonna get paid less

Because they need to clean up their act.

It's a privilege. However, it was attached

To the sailor mouths in this house.

Every swear word used

Will cost these kids cents off their pocket money.

Put a zip across this. Think first.

Cally, with a tally there of five knocked off, so... [Cash register bell dings]

$.. [Gina] so that's $. Off the $.

We owe you $.? Mm-hmm.

Uh-oh. [Jo] okay.

I think that the allowance bars are a great idea.

It gives us some money for us for the weekends.

All right, carli. Nothing. [Cash register bell dings]

I've had none of my allowance taken away.

Corey. $.

I am due to get my full $ this week.

[Chime sounds]

[Cash register bell dings] okay, casey.

Blimey. Look at this. It looks like a prison wall.

[All laugh] all right, casey.

It's a big change for me-- not being able to swear,

'Cause that's what I'm used to.

$.. We've got quid there.

Another $. Here. That's $..

$., $...

And $. [Cash register bell dings]

$ Taken off of $ leaves how much?

$. [Cash register bell dings]

$ This week.

You guys are in control

Of the weekly allowance that you get, all right?

Now these kids know there's a price to pay if they

Decide to cuss, so hopefully, they'll do this...

So... Good stuff. Don't spend it all at once.

[Whispers indistinctly]

Before I left,

There was one more thing that I really needed to do for mom.

So I came up with an idea to give mom the opportunity

To become closer to her kids.

What I'm going to give you... [Grunts]

Is this house.

There are windows to this house.

Each day mom opens a new window that will help her.

Mm-hmm.

We're gonna start the first one today. Okay.

The first window...

And you're gonna find that the more

You open the windows of this house,

The more you're gonna open the windows to your heart.

Even though they're getting older,

I shouldn't have to be any less nurturing toward them

Because they still have a ways to go,

And they still need that from me.

So you can allow these kids in.

[Crying]

You get what I'm saying?

[Sniffles] okay.

As high as mom's brick wall is,

Inside, she's all mushy,

And I know that she really does want to reconnect with her kids.

Your kids love you unconditionally.

Mm-hmm.

You just need to allow 'em in.

[Sighs]

They want only what a mother can give.

It's been really great having mom be honest and open with me

Whilst I've been working with her,

But I need mom to do that with her own kids.

It's been so long since I've extended

These subtle little "I love yous"

That I don't know how to do it anymore.

Jo had to show me. She had to tell me what to do.

[Jo] mom wrote on the mirror,

"I love you more today than the day you were born."

And cally was the first to see that.

I've been very preoccupied,

And, um, I take full responsibility for that,

And I need to... Show you,

Not just tell you that I love you,

But show you that I love you, okay?

Mm-hmm. All right.

Sounds good. So I love you.

I love you, too.

One by one, I had each child go up

And look at the message that mom had wrote on the mirror.

I know you still wanna just snuggle up, don't ya?

I haven't been too good at that, have i?

Mnh-mnh. I'm sorry.

"This is what I'm thinking, this is what I'm feeling,

And I want to tell you right now." That was really hard.

You haven't got the very best of me. I'm sorry.

I'm gonna try a whole lot harder.

I love you, mommy.

I love you, too. You're a good girl.

It was hardest for me with casey.

[Crying]

I'm sorry.

It's okay.

...how I feel.

It felt great to reach out to casey.

I think he was a little bit uncomfortable with it

Because he's just not used to that from me,

But yet, I think he wanted to accept it from me.

So make a real conscious effort with one another here

'Cause you have a very special relationship--the two of you.

It was very emotional and difficult,

But a huge breakthrough.

I love you.

♪♪♪♪♪

Come in. [Casey] loner.

Bring it in. You little cherubs, come in.

The journey has been difficult.

The journey has been necessary.

Keep up with your allowances.

Having jo come in and touch our lives--

It's been a godsend,

And the family is grateful.

And remember, family time is important,

Because look what you guys gained from it... [David] right.

When you all hung out and had some fun, all right? [David] all right, well,

We--we decided to go camping tomorrow night. No, we didn't.

I'm glad that jo came. I think it really helped us.

[All] thank you, jo. You're more than welcome.

Jo has opened my eyes to so much

That she has allowed me to be able to change

And be the parent that I want to be.

Just keep going with it and keep talking.

I want to hear chat, chat, chat, chat, chat, chat, chat. [Carli] just ask her about that.

The quinn family, no doubt, have proved that they're willing

To do what it takes to reconnect with their family,

And that's what's important here

Because the love that they have for one another,

Is gonna carry 'em through the rough and the smooth. Bye-bye.

Bye. Bye-bye. Take care.

Bye, jo. [Carli] thank you.

Be safe. Bye-bye. [David] bye, jo.

She's a miracle worker

Because she helped us become a better family.

[Gina] I could not have imagined an outcome as awesome.

Look out. Oh! Oh! Oh! Oh! Oh! Cold! Cold! Oh! Wet!

Oh. [Grunts]

[David laughs]

My butt's wet, too, and I gotta go to work.

[All laugh]

Mommy, you don't have to go to the gym now.

Ready? One...

[Gina] oh, god! Oh, my god! Oh!

[Gina] getting on. Watch them.

Whoo!

[Gina screams] [carli] whee!

[All laugh]