06x07 - The Heredia Family

[bunniefuu]

[Woman] brandon-- oh, oh, oh, oh! [Screaming]

Tonight on "supernanny"... You do not yell at mommy like that.

Jo visits california... No!

Where the heredia family are in big trouble.

Mom and dad are trying

To keep up with -year-old triplets...

Aah! That's too frightening.

Ryan, come here.

[Both screaming] [screams]

And a -year-old rascal.

Aah!

Perfectionist mom is on the edge...

I can't have the floor like this.

It's, like, a breathing issue.

I've always worried about what other people think.

Trying to meet her dad's expectations.

But I take it a little harder than I think he realizes.

And her kids refuse to eat...

Ryan, are you done? Mnh-mnh.

Okay, you're done.

Can jo teach mom to keep her expectations in check...

I don't--you can't control that,

How--who you are inside, how you feel.

And get these four kids under control?

Tell him, "you stay here. Otherwise, mommy will have

To put you back in the stroller."

[Both screaming] or will these tiny terrors run riot?

[Screaming, crying]

♪♪♪

So this week, I'm in newbury park, california,

Because there is a family who desperately need my help.

Why don't we take a look?

Hi, we're the heredia family, and I'm joe.

And I'm chris, and we have four kids.

We had tried unsuccessfully for five years

To get pregnant.

So we did artificial insemination,

And on our first try, we had brandon.

Brandon's . Do do.

Two years later, we thought it would be great.

We'll have one more baby.

So we did artificial insemination again.

We got three babies. We have triplets.

They were born two months early.

Taylor, samantha and ryan,

And they all just turned . Okay!

Brandon, wait there. Don't cross the street.

Kids under the age of .

They've certainly got their hands full.

I work for a--the city.

Uh, and I issue, uh, building permits.

I am an english teacher. I teach th and th grade.

And when I get home, I have a lot of little people

Who have a lot of demands that need to be met.

[Cries] no!

All right, ryan, leave your brother alone. No!

[Chris] the simplest things

Are three times as hard with triplets,

Because it's three times the trouble.

[Both screaming] [joe] stop.

Triplets hitting the terrible s.

Aah! That's too frightening.

Now that they're , I worry the most

About losing somebody,

About not keeping up with them, about them running loose.

Samantha, come here.

I'm not so much afraid at home,

But it's when we go out somewhere...

I was just gonna say,

I hope you have one, 'cause I only have three.

And they keep going and going and going.

And my biggest fear is someone getting hit by a car.

[Squeals] [laughing]

Wait, please.

There's just the physicality of trying to round up four kids.

It's a mess. This is dangerous, actually.

Mom learning how to handle all four kids

Is gonna be a must.

[Children screaming]

[Chris] don't start copying each other, please.

Dinnertime, when I set them down, is chaotic.

Hands on your own plate, please. No. [Whining]

Hands on your own plate. [Screams]

I have to manage someone usually throwing a fit. [Both screaming]

Don't start.

[Children screaming]

I feel like a waitress or a maid,

And the worst part is, is they don't even eat the food.

[Chris] wh-wh-wh-wh-wh-whoa.

Whew.

Brandon is a really sweet kid and a really great big brother,

But he is also a year old and wants a ton of attention.

Brandon, that wasn't nice. Come here. [Crying]

He sometimes will throw a tantrum,

Hurt somebody just so he can get our attention.

Don't poke your brother.

[Shouts indistinctly] get off your sister.

Brandon... [Screams, cries]

Brandon, stop it. I want to draw.

And I think that's what he's really striving for

Is that attention, because we pay so much to the triplets.

[Brandon] look, daddy.

Brandon, keep it down. Daddy, look!

I mean, they don't get to spend any time together

Because the triplets are so demanding,

And it's a shame, really.

It's a pretty hectic, pretty chaotic household.

You guys have gotta be back in the stroller.

This is the parking lot. [Children scream]

[Chris] anything to make the day a little easier,

A little less chaotic, a little more normal

Would be great.

Of course mom and dad are exhausted.

They've got four little ones. Who wouldn't be?

[Crying] supernanny, please come help us.

We have a year old and year olds.

We really need some help and advice.

Please help.

Hold on, mom and dad, I am on my way.

And we're gonna get things sorted. See you soon.

♪♪♪

[Doorbell rings] hi.

Hi!pleased to meet you. Jo frost.

Christy. Hi. It's nice to meet you, too. Hi.

She comes in, and her hair is up, and she's in a suit.

And there's something intimidating

About a british accent.

It's absolutely nerve-racking, yes. Hi, pleased to meet you.

Hi. I'm joe, also. Hi. Jo, meet joe. Hi.

I wasn't there long before dad left for work.

Mom wanted to show me her biggest fear.

So I was thinking about

Maybe taking the four of them for a walk

So you can see how that goes for me.

Is that problematic for you?it is.

Come on, ryan. Are we ready?

Oh, come on.

No, we're not going in the street.

You coming?

Sammy, are you coming? Mnh-mnh?

The kids go off in four different directions.

Then they want to be picked up.

Mom! Come on. I can't carry you all.

[Cries] I just can't. Come on, let's walk.

Sammy, unh-unh. Sammy, stay. [Children cry]

It was clear to see that mom was struggling

When out with all four kids.

Sammy, where are you going? Come on.

[Chris] brandon's lagging behind me.

Samantha was up on someone else's property.

Taylor decides to copy that.

A lot of times when I go out,

I think people are looking at me like I'm another octo-mom.

[Whining] samantha, over here, please.

Come on.

Sammy, stand up. Taylor!

Taylor, whoever you are, stand up.

And this is as far as we get,

And I turn around and go home 'cause... [Children whimpering]

I can't chase them all day.

When I started to talk to mom, samantha headed off

In another direction, head-on to a truck.

Samantha, come over here with jo jo.

Hold my hand. Hold my hand.

Thank you, sammy. Hold my hand.

I'm glad jo could see how hard it is

For me to take the kids out by myself.

I'd like to be able to go out without losing a child

Or without being completely embarrassed.okay.

[Jo] mom's so stressed out that she can't even manage

To take those kids yards beyond her own house.

This, I wanted to speak to her about.

What is it that you actually need?

I need a cl--a clone of me.

I need another person here helping me do this.

I can't stop for two seconds.

But the reality is, there's not another one of you. Yeah.

I'm asking you to think about yourself.

I need to be able to breathe.

I need to--i can't have the floor like this... [Child screams]

With them running around.

And that--for me, that's-- it's, like, a breathing issue.

I need to have it cleaned up

So that if they're gonna run, no one's gonna slip,

No one's gonna fall, no one's gonna get hurt.

I think society tells mothers

That you have to have your house a certain way,

And your kids have to behave a certain way,

And if it is not that way in reality,

Then you're doing something wrong.

And the fact that I already have multiples,

I felt I had to step it up a notch.

And that if--the minute I showed this was difficult,

Or there was a--i was having some sort of problem with it,

That I would be judged really harshly.

This is really you putting pressure on yourself then... [Chris] mm-hmm, yeah.

What I'm hearing. That's been my entire life.

This is your own perception

Of what you think people are thinking about you. Yeah. Yes.

So you've always been hard on yourself?always.

I've always worried about what other people think.

Being judged that...

You're not doing your job properly? Yes.

I don't know how to fix that.

I mean, you are who you are.

Um...

I--you--i don't-- you can't control that,

How--who you are inside, how you feel.

Whose expectations were you all living--living up to?

I don't know.

[Taylor mumbles] if there's a person in my life

That I want to be the most proud of me... Mama.

Like, it's a big deal to me,

It's my dad.

All children want to please their parents,

But mom has gone beyond

Wanting her dad to be proud of her,

And it's causing a lot of difficulties.

So this, I will need to talk to her about.

Coming up on "supernanny"...

[Crying]

Ryan's fit pushes mom over the edge...

When I've got all of them on me like that,

And everyone starts screaming,

I need to get the situation quiet.

And mom opens up about issues with her father...

...because I know he is joking,

But I take it a little harder than I think he realizes.

When "supernanny" returns.

♪♪♪

[Screams]

Later on in the afternoon,

Ryan started throwing an absolute fit.

Ryan, you can go play over there. [Screaming]

[Cries]

But mom, for the life of her,

Couldn't figure out what it was all about.[Crying]

Okay, ryan, what?

Being a mom, in general, is really tough,

But when you have triplets, it's everything times three.

Ryan, what? I--honestly, I don't know what you want. [Crying]

You need to tell me what you want.

No, then we have to put things away. [Whines]

[Crying] ryan...

Okay. Excuse me, sammy. Excuse me, sammy.

I gotta go put your brother in his room.

[Ryan crying] mama!

When ryan screams like that,

Or really, when any of them scream like that,

I lose the ability to think clearly.

I literally feel...

An inability to breathe, almost.

It's like an-an anxiety reaction, I guess,

And I have to remove

One of us from the situation.

Where is he? He's in his room.

[Wailing] why?

Because he's not calming down.

I don't know what the problem is,

And I need him to calm down

So we can figure out what the problem is.

And until he does, when I've got all of them on me like that,

And everyone starts screaming...right.

I mean, it's a time-out for me, I guess,

But I need to get the situation quiet. The kids are acting out.

Mom doesn't really know how to handle it.

She's getting more stressed,

And it's not a good situation for mother or child.

Samantha, do you know where your nose is?

Where's your no-- where's your nose?

Nose. There's your nose. Good girl.

[Joe] hey! Well done.

What are you doing?

[Jo] dad arrived home, and it was time for dinner.

And it's--it's...

Yes, you do. It's cheese. No!

It's cheese.i don't!

Okay, well, then you will sit down and not eat it. Fine.

Another major issue for this family

Is getting their triplets to eat.

So I was curious to see exactly how dinnertime would go,

But it didn't start off well.

Brandon, brandon, sit down, please. [Children crying]

[Brandon] no. I can't eat.

Sit down. Brandon, you don't have to eat.

You don't have to eat, but you need to sit down.

"You don't have to eat."

I mean, that's the whole point of dinnertime, isn't it?

And the other kids spent more time

Fussing and fidgeting around than eating.here.

Unh-unh. Have some peas.

[Joe] that's okay, brandon. You don't need to.

I just want you to sit with us, please.

It'll be like last night.

I'll save their plates. Yum. Ya ya ya!

And suddenly, at :, they'll be eating again.

You don't put your drink in your food.

Mom. Ryan, are you done?

Okay, you're done.uh-oh!

[Jo] at the end of mealtime,

None of the kids had eaten much at all.

So I can just look at--this is what we were left with, right? Yes.

Happy with that? Oh, of course not.

Joe? No, not at all.

What were you looking for? Them to eat...

At least some of it.

[Jo] this is a major concern

Because the triplets were born premature,

And they need to be able to eat

As part of their growth.

With mom at her wits' end

And the kids not eating a nutritious meal,

I've seen enough.

I need to sit down and speak to these parents.

You had one child, and then along came another three.

That's a handful, to say the least.

The fact is

That you are both feeling the strain of it,

But if things really don't get put into check,

They're gonna topple over. Yeah.

Mealtimes... [Chuckles]

I've--i've seen a pigeon eat more, right?

They don't even eat

The portioned sizes in front of them. Correct. Correct.

But we need to keep them at the table

And encourage them to continue eating.

And right now, there's been no endurance.

So we need to hold it out.

We need to push through all of that, okay?okay.

All right. So let's move on

To the next issue I want to talk about,

And that's the word "perfection."

Apart from yourself, who is your hardest critic?

The pressure stems in the desire for me to please my father,

But it's not as though he's over at my house,

Doing--doing a lot of criticism.

There are a lot of joking comments made

That I think he doesn't realize probably...

How much they hurt

Or how much they affect me,

Um, because I know he is joking.

[Voice cracks] um, but I take it a little harder

Than I think he realizes.

Well, what are those things that he's unaware of?

[Normal voice] I don't think my dad really has

An understanding of what it means

To have a bunch of little kids around the house,

Let alone, three of them, all the same age.

I just don't think he understands that.

So that is something that I feel

Would be very healthy for you to resolve.

Yeah.

So you have your duties,

Your responsibilities.

Generally, you're outside, and you're inside.

Well, it's time for me to tell you both

There needs to be change.

I believe that it's gone slack on your end,

And it's tightened up your end.

Wouldn't you agree? To a point, I would say, yes.

Uh, my job is to make sure that

That lawn is kept up, or the weeds are down,

So I don't become that house

That everybody goes, "oh, it's that house."

In return, they could be turning around and saying,

"Oh, and that's that dad that can't even handle his kids,

And he's got triplets, you know?"

And your priority and your responsibilities

Ought to step up every time when you're a father

And you're raising four children.

Okay.so the last thing I want to discuss

Are the triplets and their development,

Because when we've been so used to dealing with them

As a unit, as a package,

What normally tends to happen

Is that parents forget that they're not one person.

There'sthreeindividuals.

Yeah, and that's the other thing with brandon in the mix--

I worry constantly

About him feeling not as special,

Because there's-- on the one hand,

There's something really special about being a triplet.

[Voice cracks] and I just don't want

Brandon to feel like he's left out of that.

That's about what you guys do.

There are things that I would like to do

Throughout our teaching

That really brings home to him,

"Oh, then i-i'm different because I am older,

"And I can do things because I understand more,

And I can physically do more." [Normal voice] mm-hmm.

So involving brandon would be a really big deal for him

And it would make life a lot easier for yourselves, as well.

So we have gone through

Quite a few issues,

Things we do need to get on with.

All right. Any questions?

[Both] no. Okay, well, thank you very much.

Thank you. Thank you.

Coming up on "supernanny,"

It's triple trouble at the dinner table...

You need to eat some more macaroni.

Sit. [Screams]

And mom's fear of losing a child is put to the test...

Ryan, come here!

When "supernanny" returns.

♪♪♪

Mom's exhausted,

And like a lot of mothers who have multiple children,

You've got to be able to take the time when you can.

But this mother doesn't, even when the kids are asleep.

Sleepy time. Who's gonna sleep?

[Mumbles] have a good sleep.

Mom puts the triplets down every afternoon for a nap,

Which would give her

An opportunity for some downtime.

Can we just establish this is recharge time, okay?

This is where we take a breather.

It's a tough gig raising kids under the age of .

She's going to have to give herself permission

To recharge, to put her feet up for ten minutes.

[Jo] you're completely on the go

When you've got multiple children.

So when you see that opportunity to take a break,

You've got to take it to keep yourself going,

And that's exactly what I want mom to do every day.

And a ter-da-tul. [Joe] pterodactyl.

It was hard for me, initially, today,

But I felt good about it. This is nice.

I'm not going to be dreading the babies waking up

Because I've relaxed. It's fine.

So will you give yourself this tomorrow? Yeah,

And the next day and the next and the next.

Great, that's what I want to hear. [Laughs]

Having mom get more rest is just the first step.

But we also need dad to lighten the load,

So what I'm going to do is to make sure

That these house chores can be divided equally.

So we've got these duty cards.

You gotta work with it when you've got four kids,

So that's what we're gonna do.

So let's lay 'em out. [Joe] when jo first pulled out the cards,

Uh, I was not very pleased.

When I grew up, one of our jobs was housework,

And we rotated that constantly.

I thought I was done doing housework when I got married.

Apparently not.

So what we are gonna do

Is work out who takes what

So that we can change it up.

Things need to change there and shape up very differently

So that mom doesn't feel like she's doing most of that work.

All right. I can do the dusting.

Okay. I think--i think that would be very good to help out.

Okay. I actually,

Um, enjoy doing the laundry. [Chuckles]

I-i actually like this one.

There's something--i guess it's that perfection thing. You know what?

I-i want to try to do some grocery shopping.

Fabulous. I think--i think I could, uh, learn some more stuff

And maybe try to feed the kids

A little bit better than what we have... Okay.

Or maybe change it up a little.

All right, so let's lay down

What you both have separately. Brandon, come on.

It just was nice to have,

Um, a different look at our responsibilities.

He absolutely can still mow the lawn.

I'm not pushing the lawn mower.

So any questions on these?

You're gonna have to leave me a note every morning

To remind me to feed the dog.

[Jo] dad was more than willing to do his share.

But let's face it-- it's yet to be seen.

All right, well done. You both did good.

Let's go and see the kids. [Both] all right.

Now that mom is more decompressed,

I believe that she'll have energy for a real challenge...

Sit down. [Chris] hands on your own plate, please.

No. [Screams]

[Both screaming and crying] dinnertime.

♪♪♪

Mom and dad's first priority has got to be

To encourage these kids to eat what's in front of them.

Keep giving the children praise for how well they're doing.

Well done, samantha. You're eating your macaroni.

That's good. Now let's have a little bit more chicken.

You're seeing, and you're acknowledging,

And you're praising.

[Chris] mmm, yummy, huh, taylor?

[Joe] way to go, taylor.

Good job. Good job, ryan.

Have some more macaroni.

Encouragement did stretch a little bit

With these kids when it came to eating,

But sure enough, they dug their heels in

And didn't want to eat again.

You need to eat some more macaroni. [Screams]

We do not do that, no.

[Joe] just take a bite. Eat some more. Sit.

[Children crying]

Sit down. You ju--you just say "no." Sit down.

Just say, "you'll have to sit down." Sit.

Usually, mom and dad would have given up by now,

But they stuck to their g*ns,

And I'll tell you what--they got these kids eating again.

Open your mouth. In it goes...

[All] yay! [Samantha] daddy, watch me!

Hopefully, the kids will eat a little bit more,

And they can grow a little bit bigger. Whoo!

A lovely turnaround there.

Lovely turnaround there with ryan.

You've persevered through,

You're following through with it, which is fabulous.

What we are seeing is two parents

Who are beginning to understand now

Why their children have behaved the way they have

And what they need to do in order to change that.

Very slowly, but surely, we are getting results.

There you go. Mmm!

There you go, yeah!

Good job. High five. Yeah!

Coming up on "supernanny,"

Mom tries to catch a runaway ryan.

Come here now.

And later, jo forces mom to confront her dad...

She never felt that she was able

To get your approval.

When "supernanny" returns.

♪♪♪

The next day, I arrived,

And things were going pretty good.

Where's joe? Uh, market.

Ah, look at that![Laughs]

The duty card's working already. Yep.

Love it.yep.

The rest of the morning,

I set up a progress chart for the triplets...

This is for you to acknowledge

Each child separately, okay...

[Whines] on how far they're coming along, all right?

Okay.helping mom use her voice more effectively...

Samantha, stop now. I know you get it.

I get it. You just need to use it.

And teaching dad how to do a proper time-out.

Take him straight to the time-out

And explain why he's there, okay? No, brandon. Brandon.

But that afternoon, we faced what mom was dreading--

Taking all four kids

Out in public by herself.

So we're gonna get the stroller out first.okay.

We're going to get

Ryan and taylor into the stroller.

Okay. Brandon and samantha

Are gonna hold on

To the sides of the stroller.okay.

Okay.all right? And then we'll take it from there.

Okay. Sounds good. I explained to her

The importance of getting out the stroller,

Making sure that the kids were near her.

[Whines] when you're telling them something...

[Firmly] brandon, stand on this side now.

Stop it. Your voice is exactly how it is,

Firm, okay? [Whines] no!

Samantha, I need you hanging on right there.

[Jo] the natural thing to do when you head for a park

Is to go straight to the playground.

And we were gonna do that, but my way.

So we are walking past the area

Because there's gonna be times when they're gonna see things,

And you're gonna have to walk past 'em.

But they still need to be able

To take instruction and hold on and listen. Okay, all right.

I thought that was cruel and unusual punishment

For brandon, but I got why we were doing it.

Keep going, keep going.

[Chris] okay. Keep going.

We gotta wait. We gotta stop over here.

There'll be the easter bunny.

There'll be santa claus, and you'll be strolling. [Laughs]

Mommy! Mommy! Keep going.

And when they did finally stop at the playground,

Mom gave them some ground rules.

When you get to the slide area,

We're gonna tell brandon

That it's time that we can go off and play now,

But he has to stay in the playground area.

You are going to play in the play area here,

But you are not leaving this play area.

You stay on the dirt area right here, all right?

I want to go play. You may go play,

But you're not leaving the area. Go play. [Child screams]

She didn'taskthe children.

Shetoldthe children when necessary.

Ah. Whoo!

And before long, they were having fun.

And she felt like she could take a breather for a moment,

And she was very pleased with herself. Hi, brandon.

Hi. Ryan!

And then ryan started to run.

[Authoritatively] ryan, come here!

Come here now!

And there and then for the first time,

I saw mom command authority.

Right now, ryan, come here.

Okay, stop for a minute.

Just tell him-- turn around--

Tell him, "you stay here. Otherwise, mommy will have

To put you back in the stroller," okay?

Ryan. What?

Ryan, you stay here... Okay.

Or mommy will put you back in the stroller.

You stay here and play.

Good job! Nice!

All right. That was fantastic.

I felt good about it.

Physically, I think I was standing up a little taller.

I'm up here! [Laughs] that's great!

I am a lot less fearful of taking my family out.

Whoa!

Let's go! Are you done?

I felt exhausted when I was done with the park,

But I felt-- I also felt more confident--

Really good first step, really good.

I've seen people do worse with one kid.

So you should be proud, okay? [Child screams]

Okay. All right.

Look![Gasps]

Wow. Wow. Come here, brandon.

I believe that joe and brandon need

Some special time together,

Even though the triplets demand so much time.

I have here

A range of tropical vegetation for you guys.

So I went out into the garden and told joe and brandon

That they would be planting today.

And brandon's face lit up, as if he'd saw santa claus.

He was like, "flowers!"

Wow. "Brandon & dad's patch."

[Joe] I was very surprised and ecstatic at the same time.

You have your watering can,

And you're going to need your gardening gloves, as well.

Look. Perfect, huh?

It's very unfair to him that he doesn't get

As much attention as I think he should.

Hey, happy gardening, the pair of you...

Look at the conversation there. [Chris] it was so cute

To stand back and watch brandon...

Taking the weeds from joe

And, oh, the little "thank you, daddys." It was so sweet.

You want to try this? Okay. Yeah.

I got it. You got it?

Good job. Whoo-hoo!

That one! You want to plant this one right there?

It was nice to have brandon, uh, with me working on the planter,

And it was just our quality time. Good job.

Brandon, look what you've done with daddy! Good.

What I want to create

Is special moments between father and son.

Gardening, for brandon and dad, brings them closer together.

Did you have fun gardening with daddy today?yeah!

Would you like to do it again with daddy?uh-huh.

Well, that's a good thing then.

I'm gonna put it right here, okay?

"Dad." "Brandon & dad's patch."

I am leaving for several days now.

I'm leaving you with techniques,

And it's gonna be your choice

Whether you put them into play or not.

If you are just consistent, and you follow through,

Everything that was an issue before I arrived

Is not gonna be an issue anymore.

When jo leaves, I am worried

That the other things are not going to go

The way it should go.

Remember this--everything you do with your kids

Is about quality of time, not quantity.

The truth is you hold the reins.

Now I look forward to seeing you in a couple of days. [Both] okay.

All right, so take care.

Thank you. You, too.

Thank you, again. Look after each other. Look after your gorgeous family.

And I'll see you then. Bye-bye.

[Both] okay. Thank you. Bye.

I really do hope that these parents remember

Everything they've been taught.

I want mom to keep her expectations in check,

And I want dad to spend more time with brandon.

There's a lot at stake here.

Coming up on "supernanny,"

The triplets run for the hills.

[Chris] brandon, you've gotta stop at the sidewalk.

And later, mom tells her father

Just how she feels. I do a damn good job.

When "supernanny" returns.

And now ask "supernanny".

How to get a child to drink what's in their sippy cup--

"A"--allow them to drink at their own pace,

"B"--have your child stay at the table

Until they've finished their drink,

"C"--give them a reward

Every time they use their sippy cup.

Find out when we return.

And now ask "supernanny".

How to get a child to drink what's in their sippy cup--

"A"--allow them to drink at their own pace,

"B"--have your child stay at the table

Until they've finished their drink,

"C"--give them a reward

Every time they use their sippy cup.

The answer is "b"--

Have your child stay at the table

Until they've finished their drink.

It's important that every child is hydrated.

Some children take in smaller amounts over many sips,

While others, greater amounts over fewer sips.

If you encourage them to take drinks

At both mealtimes and snack times,

You can get in cups a day.

Come on.

I've been away from the heredia family

For several days.

I really hope that they've kept themselves on track.

Are we ready? [Apprehensively] yeah.

Yeah. That was very convincing.

Very convincing there, joe.

Mom's dinner. [Groans]

[Samantha] yum! You are not all done.

Whoo! Yay, sammy! Yay! [Clapping hands]

Mama...

Mama! I want ketchup.

I can't get up right now, 'cause ryan will leave.

I want ketchup. Eat the macaroni. You don't need ketchup for macaroni.

Brandon, you're a big boy. Sit down. Mama!

Don't--get your fingers out of your food.

You use utensils. There. [Whimpers]

[Groans loudly]

Nice job, sammy. [Yells indistinctly]

Stop yelling, please.

Brandon's behavior... Yeah.

Without a doubt, needs to be dealt with. Yeah.

It--it creates that environment that's so noisy and disruptive

That actually, it doesn't even allow the other three

To just push through dinner and enjoy it.

When he shows you thesmallestbeginnings

Of trying to disrupt lunchtime or dinnertime,

Cut straight in with a warning--

"Behave yourself. Sit down at the table and eat your dinner.

Otherwise, you're going straight on that time-out."

And you will remove him from his time-out into the next room

So that then you can concentrate on the triplets,

Because they've been doing really well,

And you guys have been doing marvelous.

So don't allow brandon to sabotage that. Okay.

Dad and brandon.

Coming, brandon? Yeah.

Brandon, slow, slow.

We gotta make sure the plants get plenty of water.

Brandon, you gonna hold this?yeah.

Okay, pick it up. No, no, no.

Over here by the-- by the house. Can you get it?

Okay. Okay, there's a plant.

It gets the most? Yeah, we want it to grow big and strong.

What did you learn from that experience?

That he actually wants to do a lot more.

And giving him the opportunity to do stuff

And trusting that he can do it,

It's very reassuring. So you gave him the opportunity...

Yeah.and he has shown you that he is

More than capable of being able to do that.

That's a major lesson.

Mom comes home.

[Samantha] mama! What, "mama"?

[Crying] what? Hi.

[Whining] what? Okay, okay. Calm down, calm down.

[Crying] it's okay...

First of all, whoa, stop. No, no, no.

It broke, mom. Ryan, take that.

Brandon, look at me. Look at me. [Crying]

Stop. Stop.

[Cries] no, stop.

[Crying] mommy! Stop.

You do not yell at mommy like that.

No. No. You're not listening.[Cries]

Stand up. We're not doing hugs until you listen.

You don't yell at mommy like that...okay.

Okay? [Whimpers]

I'm glad the way you handled that.

You really did take control of

Dealing with brandon's behavior very quickly.

He wanted to feel that he was getting in his time with you

And that he wouldn't be swamped

By the triplets taking all your time and attention.

And the more brandon becomes reassured

That when you do come home,

You will be giving him that attention,

You'll actually see that behavior disperse altogether. Okay.

This is all about the walk.

Samantha, wait. We gotta hold hands.

We're gonna stop at the curb.

[Joe] samantha, now, let's go.

Come on. Okay, let's go.

Brandon, you've gotta stop at the sidewalk.

Unh, unh, unh, unh, unh! Brandon, stop.

Ryan! Come here. Look at--triplets.

Brandon, if you run, they will run.

Stop running.

Samantha, come over here now.

Taylor, no.

[Cries]

Okay. What we've seen here

Is you guys just take it to another level.

Instead of going out with the strollers,

You guys decided to do hand and foot.

This is what I would say to you

In order to get this polished up

So that you're feeling good

About just walking without the strollers--

If you decide that they can let go of your hand,

Come down to their level, give them eye contact

And say, "you're gonna walk beside mommy and daddy, okay?"

If you tell them to do that, and they run off,

You can then give them a chance and say to them,

If you run off,

You'll have to hold mommy and daddy's hand again.

Are we worried about being judged? Uh, i--slight.

Yeah. But not what it--not as bad as it used to be, no.

You know what? It's a process.

It takes time, and you're on the right track now.

So we will continue to do things this afternoon.

There are a couple of things that I feel are necessary.

Christy's still self-conscious when she goes out with the kids,

And mom and dad do need to learn together

How to take these kids to different places.

So it is something that I am gonna need to address

Before I leave. Okay.

Okay. Thank you. Thank you.

Coming up on "supernanny,"

Can mom face the public scorn?

[Screaming] shh. Hey, no. Ryan.

And a surprise visitor makes mom open up...

You don't realize how much the jokes hurt.

When "supernanny" returns.

♪♪♪

I've seen some good progress with this family

When it's come to sitting down at mealtimes.

But the bigger test really is for them to feel comfortable

In going outside their household and taking it to a restaurant.

All right, who's hungry? I am.

Very. All right, good. So we're taking it to another level.

We're going to the restaurant with the kids. Okay.

It's been about six months

Since we went out together as a family.

My first thought was what restaurant?

This better be super-duper kid-friendly,

Have a ton of noise in it,

Possibly a mouse character running around.

Like, where are we going?

Um, I think they have a booster seat for you.

Brandon, you're gonna be on the other side.

Mom's so worried about everybody else on the outside,

And I actually want this lady to start becoming comfortable

About the decisions she makes as a parent.

[Joe] there you go.

[Gasps] what is that? Is that a bee?

[Jo] first, the kids were coloring nicely

Whilst they were waiting for their food.

But that didn't last long.

[Brandon shouting indistinctly]

They got bored after a while of doing coloring,

And they just needed to eat.

But the food wasn't on the table yet,

And we saw ryan start to get louder and louder.

[Wailing] you need to wait for lunch.

[Screaming] shh. Hey, no.

Ryan. Ryan.

Ryan was completely flipping out.

He seemed to have lost all control.

[Crying] and then taylor started losing control.

[Children crying and screaming] square.

I needed to remind mom that she has an option.

If he continues to scream, scream, scream,

And you're like, "oh, this is too much"...

[Pounding on table] pick him up, take him outside,

Calm him down a little bit

And bring him back in again, you know?

Ryan was setting off the other triplets.

If mom and dad can sort out ryan,

Then they can be on top of the whole situation.

Car! Yes, a car.

You're okay. Give me the plate.

[Gasps] here it comes.

Where'd my pizza go? It's coming.

Once they got the food, they really sat, they ate,

And they ate a lot. Daddy...

Hmm?

Yeah. Finish that piece.

Mmm. I guess he was hungry. My goodness.

I know. I absolutely think

That all the work at the dining room table

Really mattered at the restaurant today.

I think it really paid off. Good job, ryan.

[Ryan] mmm! [Chris] you guys are doing such a good job.

[Speaking indistinctly] very nice, ryan.

It felt really nice and kind of relaxing.

You are eating all your food. I'm so proud of you.

All your food, and then some.

The kids ate really well,

And mom realized

That how the kids were behaving earlier

Was nothing that mom needed to feel embarrassed about.

[Chris] if there are some kids screaming at the table,

Then there are some kids screaming at the table.

But we're gonna do this,

And we're gonna do it as a family, and it'll get better.

Well done to the pair of you. Thank you.

You should be proud.daddy!

I've got a big surprise for christy.

She told me that in her father's eyes,

There was a lot of pressure

With regards to how she raised her triplets.

There are a lot of joking comments made

That I think he doesn't realize probably...

How much they hurt.

So I've brought her father over

So they can have a conversation and resolve this.

Hi. Hello!

Hello.hi, dad!

[Singsongy] guess who I have with me?

[Normal voice] I have brought you both here

Because I actually have made

Wonderful progress with christy,

But when we touched on you,

She became very emotional and cried,

Because she never felt

That she was able

To get your approval.

That is what I want to talk about today.

He had certain expectations that she felt she could never meet,

And so she's growing up as an adult

Being quite hard on herself.

I get that I live in a fa-- a family of men

Who have really high expectations

And who make a lot of jokes...

But I think sometimes you don't realize

How much the jokes hurt

When it's about my family.

And I think as much as I go along with the jokes

And as much as I joke back with it,

That...

It's pr--it just has--

I-i'm really sensitive to it, I guess.

And it--it wasn't something that I had really, um...

I don't think I really realized how much it was affecting me

Until... This happened.

She's always tried to please me,

And so if I let her feel

That perhaps something wasn't quite right,

Then that probably really hit her harder

Than either one of us realized that it did.

I do a damn good job.

I've got four fabulous kids,

And I work full-time.

And--and I think I'm doing a really good job,

And--and I know that you know that.

What do you see christy do

That, actually, you admire?

Well, it's just amazing that she holds down a job

And comes home every night

And has to work with the four kids.

And--and they're demanding. They're very demanding.

I mean, it's-- it's a lot of work,

And I have a great deal of respect and love for her

That she does that and does it as well as she does it.

Yeah.i think it was great to hear my dad say

That he was so proud of me.

Now the whole world has heard him say

That he thinks I'm doing a good job,

And that's nice. It's sweet.

So where do we go from here?

I acknowledge that I'm a little sensitive to things.

Dad acknowledges it and stops the joking so much.

[Jo] this is about a woman feeling confident

And making decisions that she's happy with.

She feels good about what she does,

And so doesn't need the approval of everybody else.

[Both laugh] I love you.

I love you, too, baby girl.[Sighs]

♪♪♪

[Children whining] jo jo's gonna go home now.

Can--can I have a kiss? You gonna give me a kiss?

Was that kiss for me? [Makes kissing sound]

Thank you. [Makes kissing sound]

I have really felt very content with the time

That I have spent with the heredia family.

This really has been about practical parenting.

[Chris] say, "bye-bye, jo jo."

Come here. Give me a kiss.

On the whole, I would grade this family

An "a" for their efforts. [Makes kissing sound] you shy away from kisses, don't you?

Now these parents are both feeling very confident,

Enjoying what they're doing every day.

And to me, that's what it's all about.

So I'm a-a happy nanny. I leave 'em

Very differently to when I walked in.

I like the fact they're all on the floor

Going... ♪ La la la la la ♪ [chris laughs]

When I first arrived, they were like... [Yells]

Since jo gave us the tools to calm everybody down...

Thank you very much. Take care. You're welcome.

The house has become a lot quieter and a lot more peaceful.

Thank you so much. I'm feeling a lot better about myself since jo's come here.

I feel so much more confident and so much less worried about

What people are gonna think and what people are gonna say.

And I'm doing what I need to do, and it feels good.

Jo jo, bye! Bye-bye.

[Joe] kisses. [Makes kissing sounds]