NARRATOR: 'Every parent's worst nightmare.'
I'm not stupid.
'Kids completely out of control...'
I told you, no, stop. HE SCREAMS
'..and taking over the household.'
I will smack you both.
'These parents have reached the end of the road.'
All right, enough, I don't care!
'They're in desperate need of help.'
Get upstairs! Get in the bathtub now!
'They have only one alternative left.
'It's time to contact Nanny .'
PHONE RINGS
This is Nanny . Can I help you?
'From our team of world-class nannies,
'direct from Nanny Central,
'the right nanny will be chosen.
'They will then have one week
'to take our families from living hell
'to a family bliss.' - You're a waste of life.
'Can these families be saved?'
I'm going to call the police.
- No! - Anthony!
I don't love you.
What you do with those children is my business.
'Parents of America, help is on the way.'
DOORBELL RINGS TOGETHER: Nanny's here!
The nanny's here!
Who's your nanny?
'Tonight...'
THEY SCREAM
'These four-year-old twins won't take no for an answer.'
THEY SCREAM
No. No!
'And with dad Marc always on the sidelines...'
- Marc! - What?
Come on! Take him or something.
'..mom Jackie has to do it all alone.'
My head can't take the screaming.
'Can Nanny Deb get Dad back on the team...'
- He's a finger pointer. - Oh, my God.
You are adults, they are children.
'..before Mom throws in the towel?'
Argh! Stop!
I have to count to ten right now.
'It's double trouble next, on Nanny .'
CHILD CRIES JACKIE: Jack, come on!
Please? HE SCREAMS
Mm-mm. I'm not...
Don't hit me.
I'm not! Disgusting!
How do you know it's disgusting? You never tried it.
HE CRIES
My name is Marc Mazzei,
I'm a retired New York City police officer.
I've been married to my wife, Jackie, for seven years.
Jack! Jack, Jack, Jack...
My name is Jackie Mazzei,
and I'm a housewife and a homemaker.
HE SCREAMS
Don't get off this bed. You hear me?
I have a twin girl and boy, four years old.
- I can't! - Come on!
My son, Jack, is the whiner.
I want you to come out, come on.
Ava is the mamma's girl.
My wife, Jackie, and I found out we were having twins.
We had no idea how parenting was going to be...
- Watch your hands! - No!
Get outta there!
JACKIE: I'll see you later, OK? - No!
SHE CRIES No, I'm gonna go out.
They will kick and scream and cry until they get their way.
Jack, please.
HE SCREAMS Jack!
You better have your armour on, because it's coming.
Don't throw that at me!
HE SCREAMS No. No.
Jack's major problem is telling him no.
No!
Don't go in there!
I'm gonna break it.
No, you're not gonna break it. No, you're not.
Anything you tell him no to,
he's going to fight you with all his heart and soul.
I said no, and I... HE SCREAMS
My daughter's problem with me is she's very, very clingy.
She wants to be with Mommy constantly.
Please, Mommy has to go to the store.
SHE CRIES
You're hurting me. I'm gonna go to the store.
- You have to let me go. - No!
Please?
What are you doing back here? Are you going poopy?
The most frustrating thing I'm dealing with is their refusal
to do number two on the potty.
Get up right now.
They poop in their pants every single day.
What are you doing in there?
At this point, over four, I get angry.
OK, you can stay in there.
I don't know that my husband understood
what being a dad entailed.
Are you ready, so I can relax?
My wife Jackie's style of parenting is...
- You call him up. - Jack, come on.
..let them get away with what they can get away with
and then yell at them.
- Get upstairs! - No!
Get in the bathtub now!
There's just a lot of screaming.
JACKIE: 'A lot of yelling.'
Now! HE CRIES
I think I'm yelling when I get stressed.
Jack, I'm... Argh! Stop!
It's a lot of screaming, and it's not working.
Jack, I don't wanna do this again!
HE SCREAMS
It gets so bad
that I actually sometimes thr*aten them, "I'm leaving."
I wanna run away, can I run away?
They scream, "No, don't leave!" The screams get louder and louder.
HE SCREAMS
I'm constantly trying to make everything calm
by giving in and giving them what they want,
just to stop the crying.
All right, fine, whatever. Just give him a cookie.
- Snacks are not healthy here. - Snacks here are not healthy.
No. Chips, cookies, candy. Yeah, junk.
This is what you want?
A candy cane. Just one, OK?
Are you happy now?
Yeah, much better?
Jack, I don't want you to stand here, OK? It's hot.
Uh, dinner time is not a completely organised thing in this house.
JACK: I have to get chicken nuggets.
JACKIE: 'They don't eat or like the same things.'
I'll make them two separate things.
You asked me for a hotdog.
We'll try and feed them first,
and then we'll try and take care of ourselves.
Cafe Mazzei is now closed.
Bedtime at this house is always a nightmare.
Honey, look what time it is. It's :, you have to go to bed.
They don't have a set bedtime. They rule the house.
They want the TV on in their bedroom when it's time for bed...
I don't wanna hear you.
..and they'll be up at : in the evening,
watching television.
THEY GIGGLE I can't deal with it no more.
It's like this from morning till night.
Oh, we called Nanny because I feel that I need help.
I feel there's a lot on my shoulders.
Say, "Good night, Daddy."
AVA: Night, Daddy.
And I'm just tired, I can't do it by myself any more.
Ay-yi-yi-yi-yi!
There's so much chaos in this house,
I can't hear myself think.
'Nanny Deb, the Mazzei family need your gentle approach
'to restore peace and order
'before they burst at the seams.'
DOORBELL RINGS
- Hello! - Hello!
- I'm Jackie. - Hi, Jackie, nice to meet you.
- I'm Nanny Deb, how are you? - Thanks for coming.
This is Nanny Deb.
- Hello. - Say, "Hi, Nanny Deb."
Will you shake my hand? How do you do, Ava?
JACKIE: Say, "I'm good."
How do you do, Jack?
- Good. - This is my husband, Marc.
- Hello, Marc. - Hello.
My first impression of the Mazzei family
is the kids are nice, Mum seems open to the process,
the house is tidy.
You carry on with your day, as though I'm not here.
Please don't be intimidated. I'm just making notes
that will eventually be used to help your family.
Fine, whatever you have to do, you do,
and work your magic, please. - OK, great!
Come, sit, honey, I don't want you to eat in there.
DEB: 'OK, so it's time for me to start observing.
'The first thing I get to see is snack time.'
Who wants to try a yummy banana?
CHILDREN CRY What?
MARC: Try something new, guys.
JACKIE: It's just a banana.
JACK: I don't want a banana!
How do you know? You've never tried it.
The children are freaking out over a banana.
'What's the problem? You'd think you'd offered poison.'
No, Daddy! No!
HE SCREAMS
- Come on, come on! - No!
Come on, Jack, this is kinda ridiculous.
Come on. Ava, come on.
MARC: We'll compromise.
A piece of banana, and I'll give you a piece of chocolate.
Gonna stay here all day!
These children have got their parents figured out.
JACK: No!
Whenever they want a sweet, all they have to do is throw a tantrum.
You want chocolate? Just one.
For the most part, giving them the junk
seems to quiet them down. It works.
OK, so forget the banana,
Jack is on to bigger and better things.
Like a gingerbread house.
MARC: Jack... - Daddy!
- You cannot have that. - Yeah!
- Nothing. - Yes!
MARC: The house will be in the garbage very soon.
I've had enough of Jack screaming over the candy.
HE CRIES
My head can't take the screaming.
I have a headache. I don't wanna hear it any more.
Get outta here. Get out of here!
I'm not in the mood to listen to this.
No more, OK?
Jack had fair warning that enough was enough.
It was time to throw the gingerbread house away.
- Don't, Daddy! - Jack, I'm not gonna deal with you.
It's just screaming and more screaming.
MARC: The house is going in the garbage.
'Uh-oh!'
HE CRIES
Straight into the garbage.
JACKIE: Don't take it out of there!
No, no, no, no, no, no!
But that's not the end of it for Jack.
He goes straight to the trash.
Watch your fingers. No!
He's like a sugar addict.
No!
Jack, stop!
HE SCREAMS Come on!
- Marc! - What?
Come on! Take him or something!
What am I possibly gonna do?
Marc dumped the gingerbread house,
but he leaves Jackie to deal with the consequences.
'Maybe he thinks his job is done and it's time to relax.'
JACK CRIES I don't care!
- Give him the candy! - You give him the candy.
OK, that's enough,
I cannot let a child dig sweets out of the trash.
No, go over there.
'This afternoon, mum Jackie needs to run errands.'
I'm going out by myself.
Listen to me, let me talk to you, OK?
I will see you in a little while, OK?
HE WHINES I wanna come.
'It seems that the kids have issues
'when Mum leaves the house, but why?'
JACKIE: I'll come back. JACK: I want to come!
No, I will come back.
Don't hit me, OK?
If you hit me, you think I'm gonna let you come with me?
Whenever it's time for me to go out and go somewhere,
the kids just get so upset.
They scream, they don't want me to leave,
and I just feel like a prisoner in my own home.
CHILDREN CRY
- Let Mommy leave, come on. - No, get off of me.
Jackie, just go, I'll deal with them.
- All right, bye, Jack. - No!
- Please. - No, I wanna come!
I wonder what little Jack is so worried about?
'He's not being left alone. His father's still home.'
Go play with Daddy, OK?
I guess that's not good enough.
No, I wanna come!
You want Mommy to get you a prize?
'Wow, I'd almost forgotten.
'When the kids scream, they get rewarded.'
That's the pattern.
I'll see you later. Bye.
'No sooner is Mum out of the house,
'when another problem presents itself.'
MARC: Jack, I smell something. Are you going poopy?
'Jack has pooped his pants.'
MARC LAUGHS
'I wonder how Marc will deal with it.'
I give Jack a hard time about the potty business,
because at four and a half, I feel they should know better.
'Dad just sat there.'
Is he going to let his son lay around with dirty pants
until Mum gets back?
Hello!
MARC: Special package for you in the bathroom.
You did? You had an accident?
Jack only wants Mom to change him, so Mommy can change him.
Let's clean you. Did Daddy try and change you?
Something's keeping Dad from working together with Mum,
and I'm gonna find out what it is.
JACKIE: You have to come down and clean up your mess!
'Later, Jackie attempts to tidy up, but no-one seems to care.'
My tummy's hurting!
JACKIE: Oh, so you can't clean? AVA: Yeah.
Great. All right! Well, guess what?
Mommy's legs hurt.
And again, just when Mum needs all hands on deck...
I'm getting out of here for a few minutes.
I've been in here all day.
..Dad ducks out.
I find it hard, as a dad, to discipline my children,
because their mom is who they listen to.
Period.
JACKIE: I don't wanna clean this house no more!
The reason why I start to get frustrated
and maybe sometimes scream and yell is because
I do feel like I'm doing everything by myself.
I want you to pick up your toys and put them where they belong.
Do you understand?
'I don't like the person that I've become.'
I don't like that I scream.
I promise you I will throw it in the garbage, pick it up now!
You have till the count of three. Where does the flower go?
You know where the flower goes.
I don't know what else to do.
I don't know how to handle the kids carrying on,
and I think I just lose it.
- Jack... - OK!
- Mommy, I want hotdogs, too. - All right.
DEB: 'Dad's back from his walk in time for the kids' dinner,
'and I'm interested to see
'how he and Jackie handle the evening routine.'
Ava, you're not even eating anything, come on!
Do they have a...
..a routine that they follow after dinner,
or do they kind of hang out?
- Yeah, they hang out. - Hang out.
The reason why we don't eat together as a family
is because we don't eat the same things.
With the parents eating separately from the children,
bedtime is nowhere in sight.
MARC: Come on! Jack, we're going in the bathtub.
'Again, the kids are with Dad,
'but they're somehow not comfortable.'
That can't feel good for Dad.
Dad!
HE SCREAMS
It breaks my heart when I hear my daughter screaming like that.
Stop it!
Don't even try!
Jack, I'm just touching your hair.
- I'm putting water in it. - No!
I don't know what the problem is. I try to give them a bath,
but all they do is scream, "Mommy,"
from the time they go in, to the time they come out.
It makes me feel inadequate,
like I'm incapable of giving them a bath,
like I'm doing something wrong.
Get off!
There's a way to do things, and I like things done right.
- Goodbye. - Thanks a lot.
You're welcome.
'So, Mum just relieved him from duty.'
If she doesn't feel confident that Dad can handle the kids,
then why should he?
'Dad's retired to the sofa for the night,
'so Jackie puts the kids to bed.'
Get in the bed. THEY SCREAM
'Bedtime in this house is a free-for-all.'
It's just lots of screaming and crying and complaining.
No, lay down! I'm gonna...
No.
HE COMPLAINS
Come on, come on. Move over.
Well, each of my children have their own room,
but they like to stay together.
I want TV on.
If I hear anything, I'm turning it off. Understand?
Understand.
I put a TV in the kids' room because I was kind of at my wit's end.
I had to come up with something to make them stay in their bed
and stay in their rooms and fall asleep.
Get in the bed! Now!
If I hear one more sound, that's it, everything goes off.
'With the kids finally asleep,
'it's time for Jackie and Marc to hear the truth
'about what I've seen today.'
There's no consistency whatsoever.
These children absolutely have no limits and no structure.
And what I want to do this week is get the two of you
to work together as a team,
cos right now, what's going on, is this...
All day long.
You check out. You're not here. When you're here, you're not here.
And I think that that largely is down to you.
Not him.
Because you've made it so these children are very dependent on you.
You literally will demean him to them.
I want Mommy!
- Goodbye. - Thanks a lot.
They are getting the message from you...
..that he doesn't do it right.
You're never gonna be parents together
if you're constantly battling each other.
And so, we need to work out a plan where you can parent as a team.
Nanny Deb said that I was the problem,
and I just do not see it like that.
Nanny Deb does not live here,
and she does not know what goes on every day.
I feel if he pitched in more, and took some of the load off me,
we'd all be happier.
But you don't let him,
and you don't see that you don't let him.
If I don't do things Jackie's way,
we usually fight, so why even bother?
It's not the children.
This is the battle, and this is heading for a train wreck.
'So, the first thing on my agenda today
'is setting some new house rules.'
Every family needs rules, so I'm gonna open up my nanny bag,
and I'm gonna get out my special nanny book.
The deal about family rules is EVERYBODY has to follow the rules.
After what Nanny Deb told us last night,
I'm a little concerned with what she's gonna make us do now.
The first rule is, "Mom and Dad are a team."
If Daddy says "no", Mommy will say "no" too.
Number two,
"Everyone sleeps in their own bed."
Get in the bed, now!
If I hear one more sound, that's it!
Ava's gonna start sleeping in her bed.
Jack's gonna sleep in his bed.
Rule number three,
"Good food helps good behaviour."
There is way, way, way, way too much junk food in this house.
JACKIE: 'I don't know how Nanny Deb will get them
'to try anything healthy.'
My husband and I tried before, and it's just been chaos.
When we eat too much junk, it makes us a little crazy.
Jack, stop!
HE SCREAMS Come on! Marc!
OK, one of the things I saw yesterday,
that I was not happy about, that's what this rule's about.
"No yelling..."
- Get upstairs! - No!
Get in the bathtub now!
The rule "no yelling",
I don't even know how we would do that. That's how we communicate.
Rule number five. "Bedtime is bedtime."
And there's no TV at bedtime.
When we watch TV when we're falling asleep,
our brain doesn't rest properly and then you won't grow.
Without a TV, they're definitely gonna scream. I'm a little afraid.
Something else I have in my nanny bag...
JACKIE LAUGHS
What are these?
Underwear! THEY ALL LAUGH
Underwear.
And do you know why I am giving you Nanny underwear?
To remind you to go...
potty.
Because we don't want to poop on Nanny.
Right?
So, does everybody think they can do this?
We're gonna all try, right? We're on the same team.
DEB: 'One of the problems with this family
'is that they have absolutely no routine to their day.'
Jack, come out from under the table, please.
I'm gonna show you something. Come here, it's fun.
'So, I've come up with a schedule to help organise this chaotic home.'
The day's pretty structured.
Brush your teeth, get dressed and have breakfast.
We're both nervous about being put on a schedule with the kids,
and they need it.
Before school, you get to have playtime.
Then you leave for school.
When you come home from school, we have snack time.
- What kind of snacks do we have? - Um...
- Peanut butter and jelly sandwich. - You do?
I wanna have a peanut butter and jelly sandwich too.
Maybe some fruit with that?
Then, after snack, we have active play with Mom or Dad.
I wanna play with my daddy.
- I'm gonna play with... - OK.
OK, so there's no leaving them to play alone and walking away.
That's your time to be really... really engaged with them.
I should've had, like, a child handbook or something,
cos they're all cute and I know how to play with them,
but I don't really know how to do the other part.
And at : to six, it's dinner time.
You get them involved with it, they set the table.
And then, right after dinner, is their quiet time.
That's when I'm allocating their minutes of TV.
pm to :, it's the four Bs.
Bath, brush teeth, book, bed.
I wanna see whoever starts the bath finishes the bath and you alternate.
So, by eight o'clock, everyone's in bed,
lights are out, you guys have your time.
I think the biggest struggle is going to be
just keeping to that schedule on a consistent basis.
DEB: OK.
How are we gonna get Jackie up at seven,
Quite frankly, Marc, there are not morning people
and there are people that are.
Whoever's the morning person does the morning.
'With the new rules set down, it's time to put them into action.
'Four-year-old kids eating junk food leads to crazy behaviour,
'so I want to encourage them to eat food that's good for them.'
OK, so this is called a Healthy Eating Pyramid.
These are the things that we're supposed to eat
to keep our bodies healthy.
So, you need to eat a lot of...?
What are these?
- Vegetables. - Yes!
Fruits and vegetables, we need to eat a lot.
Thank you.
'I'm sending Marc and Jack to the local deli
'to stock up on healthy food.'
No junk.
Hmm...
What's yummy?
Well, everything's yummy.
'Ah, here comes Marc's first challenge.
'All of Jack's favourite sweets are within easy reach.'
No, that is junk.
That's junk. No junk.
- But I want it. - No.
Well, Mommy said I could get something.
Mommy did not day you can get anything. I am the boss.
That's junk.
Jack, you cannot have that.
'By saying his mom would have bought him the candy,
'Jack's really testing his dad.'
No, I'm putting it back.
No, Daddy! Don't put it back!
I know if I give in and give him the junk,
he'll stop screaming, but enough is enough.
He's gotta learn.
That's it. JACK SCREAMS
I want a peanut butter cup now!
I want a peanut butter cup!
Of course Jack is turning on the tantrum.
'He's used to getting his way with that technique.'
Mommy lets me have it!
I know she does. That's why I'm tormented.
Mommy!
'Dad is doing his best,
'and they're actually off to a very good start,
'but I don't want anyone giving up yet.
'I think I'm gonna step in and give them a hand.'
Whoa, whoa, whoa! What happened?
OK, come here, come talk to Nanny.
What happened?
- I don't know. - You don't know?
What is a peanut butter cup, is it healthy?
No. What did we go to the store to buy?
- I don't know. - Healthy things.
Do you wanna try going in again, with Daddy,
and go get healthy stuff?
You can do it? I know you can do it.
OK, you handled the tantrum really well.
You brought him out of the store, you got him calmed down.
But I don't want you to give up and go home.
I want you to go back in and finish what you started.
Dad, we're not getting those cookies.
No, we're not getting them.
- I want fruit. - You want fruit?
Now he's making the healthy choice.
- Good job, Jack. - Yeah, I like grapes!
I know you like grapes. Give me five!
Now you're doing the robot? All right.
Dad did a really good job of getting Jack to calm down.
Don't give up, right? Try again, keep trying.
Keep trying. We don't give up. Good job, guys.
'Mission accomplished.
'Marc took control of the situation, Jack calmed down, and the result?
'Healthy food on its way home.'
All right, good job, Jack. See, that's how we do it.
Don't you come out happy?
'Sometimes, just making healthy food look fun
'is all it takes to grab a kid's interest.
'It can help, anyway.'
- What are you making? - These are ants.
This is really yummy.
I don't like it.
Do we have to eat it if we don't like it?
Do we have to eat it? No.
The key here, we never force, we never bribe.
Food is food. If they don't want to try it, no big deal.
You don't replace it with other things.
You don't offer them cookies instead.
It's important to offer up only healthy choices.
If there's no other option,
the kids will come around eventually.
MARC: Crunchy! JACKIE: Crunch!
I never thought of it like that.
I'm so used to giving them something else
if they don't like what I put out.
Give me five. You did a good job with your celery.
JACKIE: Go, Jack!
'Now I've got the kids to eat a veggie snack,
'it's time to introduce my rewards system.'
Good job.
'In the past, the kids were bribed with treats
'to stop their crying and whining.'
- Try the banana and then the toy... - No!
Or no toy.
'My plan is based on positive reinforcement.
'Good behaviour gets noticed, bad behaviour gets ignored.'
You get eight of those, you get a prize.
Every time you clean up your toys, or set the table,
or help Mom and Dad, or use the toilet, you get one.
OK? Do you think you can do those things?
Excellent.
'You do something good, you get a reward.'
You don't, no reward.
It's that simple.
Initially, every little thing, keep on it.
Reward and reward and reward. Every little thing.
If we stay focussed on what these kids do right,
they'll want to do right more and more.
JACKIE: Put it in.
MARC: Fast, fast! Good job. That's it!
Here, I'll make room.
I've never seen you pick up like that, ever!
'They were cleaning the house.'
They didn't complain, they didn't scream.
They did it happily. I guess they wanted their rewards.
Thank you!
DEB: 'The reward - quality time with Dad.'
Jack! Look, he's gonna b*at you, Ava, he's gonna b*at you!
'I never realised that spending time with me is the reward.'
That we don't have to give them candy and other forms of junk.
DEB: 'But back at home, things don't run so smoothly.'
Why are you guys hiding in the bathroom?
'It seems that Jack and Ava
'have gone through another pair of nanny pants.'
Ooh! What's that in there?
There's always something.
One step forward, two steps back.
We'll get there.
'Staying calm is key.'
It's no big deal, I've got plenty of nanny underwear.
OK, you know what, why don't you go in the bathroom
and wash your hands, we'll put on your new nanny underwear,
and we'll start the day off again?
Does that sound like a good idea?
OK, so let's go do that. It's no big deal, let's just go.
Come on, Jack, you can do it! You're a big boy, let's go.
You go in there. Jack's gonna go and take care of himself.
There is no shame, there is no embarrassment.
There is no drama.
Because the more drama we feed into it,
the more this is gonna keep happening.
Don't lose your cool.
I can tell it bothers you the most.
This is the thing that gets me worked up,
but it just adds to the problem.
Looking back, now, I probably dramatised it the most.
I just go so angry.
What are you doing in there?
It's not a big deal.
It's all very calm.
He's not a baby, he doesn't need help.
He needs his nanny underwear.
And if I start this, and he knows this is the thing now,
and Mom does and you do it,
everybody does it, he'll get used to it.
I can guarantee you it'll stop.
'Now it's time to get the kids feeling comfortable
'when Mum's out of the house.'
- Please... - No, I wanna come!
Again, it's all about not making a big deal out of things.
If Mom's not stressed, the kids shouldn't be either.
DEB: Let's go tell them you're gonna go to the store.
JACKIE: OK...
So, Daddy, when Mommy has to go somewhere by herself, it's...
And Mom, it's a quick goodbye.
It's just, "I'm gonna go to the store, I'll see you guys later."
It's upbeat, and you go straight into,
"Let's do this, while Mom's gone."
OK, so, say goodbye quick.
- Bye, guys. - Bye.
- See you in a while. - You get off.
'By keeping the goodbyes short and sweet,
'Dad distracts the kids, and Mom leaving is not an issue.'
Hello!
That wasn't so bad, but I have to admit,
it's hard for me to leave the kids alone,
even if it is with their dad.
Guys!
'Maybe I want them to miss me.'
Maybe I just love it that they need me and want me around.
I'm trying to open this.
DEB: 'OK, on to a family dinner.
'Eating separately just prolongs the bedtime.'
I think eating together will help this family
feel more like a team.
What new thing are you gonna try, Ava?
Green peas in her macaroni and cheese.
- Oh! - First time ever.
Fabulous.
'Now the kids are introduced to vegetables,
'there should be no problem with some more healthy options.'
Jack, you're gonna try the spinach?
What's Dad trying for the first time?
Sitting down with everybody at once.
'Fantastic! At this rate, we'll have the kids in bed by :,
'mark my words.'
- Mom! - What?
I don't want it.
'Maybe I spoke too soon.'
I don't like it... Take it off my plate.
This is the problem with eating together as a family
in this house - the kids just don't wanna eat what we eat.
Remember today, at snack time, there were things on your plate
that you didn't have to necessarily eat?
Let's just let Ava feel what she needs to feel.
Let's leave her alone.
It's always really, really important,
when there's more than one child,
to focus on the child that's doing well.
Now, we're just gonna carry on and have a nice family dinner, OK?
Good job, Jack.
To sit there and have to ignore Ava not wanting to eat her meal...
Oh, it was tough.
'But this job isn't over yet.'
'We still have to restore Dad
'to his proper place on the parenting team.
'And this time, there'll be no Mum sweeping in
'to rescue them in the middle of it.'
CHILDREN SCREAM
'Dad can handle it.'
The kids need to know that too.
What happens now if they start screaming with their hair wash?
- You are not their rescuer. - Yeah...
You don't rescue them from their own father.
So it's as though you're not here, though you're here.
Ava, we have to get the soap out.
SHE WHINES I want Mommy!
Ava, we gotta do this.
'Jackie's only feet away, but I'm not letting her step in.
'The kids need to learn that Dad's in control
'and can cope without Mom.'
AVA CRIES
Mommy!
SCREAMING: Mommy!
Oh, what's the matter? Tell me. SHE SCREAMS
You know what? We've just gotta ride this through.
- It's the first time. - All right.
Oh, there's a wash cloth. Look at this.
I know this is new and it's different.
Ava, blow.
NANNY DEB BLOWS
Good job.
Are you laughing?
Getting through the bath was a relief.
'I didn't have to call Mommy, and it made me feel adequate.'
I felt like I am their father and that I am part of the team.
OK, Ava, your hair's brushed.
- Let me see. - I'll get Mommy.
Marc did get through bathtime without any major disasters,
but I have to admit,
I don't know if I'm ever gonna get used to this.
There's that part of me
that always wants to run and help my children.
MARC: I love you.
See you tomorrow. OK, count your butterflies.
DEB: 'Marc is finally stepping up as a dad.
'He's finished bathtime and got the kids into bed before pm.'
I'll see you in the morning.
'Crucially, without any help from Mum.'
It's not even eight yet.
- Give me five! - No way. Oh, my God.
'I've seen real progress from Marc and the twins tonight,
'but Jackie still doesn't seem willing to relinquish control,
'and I want to know why.'
My fear, somewhat, is, you know, I am leaving soon.
The one thing that I really, really can't reiterate enough
is you two staying unified.
Your over-reactions are what...
How long have I been saying that?
I... Practice what you preach.
- Now, be honest. - Practice what you preach.
You've been saying it without being able
to look at yourself in the mirror, I think.
You need to accept responsibility for something.
- Oh, my God. - You are a screamer.
There is a lot of yelling coming from you, a lot of times.
He's a finger pointer.
- I'm not a finger pointer. - Always.
So are you.
Mum is not ready to let go and be a team.
That's what's holding this up, and she's got to see that.
You are adults, they are children.
We are here to help them.
And what the two of you do is your business.
But what you do with those children is my business!
- I'm willing to change that. - Then change it.
They were bickering back and forth about the past,
and this isn't about the past, this is about the now.
This is about the future and this is about their children,
and I'd had enough.
There is no going from Mommy to Daddy
to try and find the right answer for them.
You're the same.
- You're solid. - A lot of work.
Is she worth it to you?
TEARFULLY: Yeah, she's worth it to me.
'I'm more able to see what Jackie expects of me,
'and I'm gonna live up to it as best as I can.'
Because I love my wife very much.
Come here.
'Sometimes people need to work on themselves.'
I think that this lesson, here, with Nanny Deb,
showed us both what kind of people we are.
No more, OK?
Group hug. I love you guys.
DEB: 'With Marc and Jackie making a real commitment to each other,
'everything else can finally start falling into place.'
MARC: Jack, can I sit next to you?
'And remember how the Mazzeis used to do dinner?'
Watch out.
'Now, everybody gathers around the table at the same time
'for a real family meal.'
It's snowing!
I love sitting down and having that one meal as a family.
That's how it should be.
What about the broccoli?
'Of course, this new sense of family unity
'is having a very positive effect on the twins.'
They both made progress with trying new food.
JACKIE: You like it?
'Pouting and crying and laying your head down
'is not gonna get you the attention that you want.'
And I think that that's where Ava has really grown.
'Jack has done a complete turnaround
'and now with every meal has tried something new.'
So, I'm really, really proud of Jack.
'And what about the rest?'
Let me see...
'Plenty of progress all around.'
- Hello, Princess. - Ava, I'm gonna poo-poo.
Get outta here.
I'm gonna poo-poo in the potty.
MARC: Really?
Nice! That's a good hit.
I was really proud of Jack when he went poo-poo on the potty.
'That was a big moment for him.'
I'm hoping that he continues to be a big boy.
You do it all by yourself? Clean up good, OK?
Thank you.
It's amazing how so much can happen in so little time.
DEB: 'But best of all, Dad has truly got his groove back.'
Dad, I got my T-Rex. Very good. Let's go.
JACK ROARS
Let's go, T-Rex!
'My role has changed dramatically in the house.'
I love you.
Being part of the team,
I'm more able to see what Jackie expects of me.
Whoa, it's a rocket!
- Almost. - I want my husband there,
I want my husband to be with the kids.
That's a good play. Four.
I want my husband to want to be with the kids.
A smile's like this.
I'm happy I don't have to run to the rescue,
cos now I can sit back for five minutes and put my feet up.
JACK: Wow! What is that?!
JACKIE: Daddy said it was called a glider.
It's snowing!
'Happiness has been restored to the Mazzei household.
'Now all that's left to do is say goodbye.'
So, you guys have learned how to work together as a team.
And now we have Team Mazzei.
And now, Nanny can leave with a big, happy smile,
cos there's a lot of love in this house.
Mom and Dad are a team,
and that is probably the most important thing
for a stable family.
I know that you guys know what the rules are,
and you're gonna be able to follow the rules, right?
And I wanna say thank you to everybody
for all the work they've done this week.
You guys have been fantastic.
Thank you.
Give me five!
It makes me sad to say goodbye, cos I don't like to say goodbye,
cos we had a fun week, didn't we?
I'm gonna miss you SO much.
Every once in a while, you need a kick in the butt.
We needed this more than you know.
TOGETHER: Bye!
I'm gonna miss Nanny Deb.
'My hopes for Jackie and Marc are that they continue
'to work on their relationship as a couple,
'their relationship as parents,
'and also work on themselves individually.
'Cos it's really, really important that if they're happy,
'their children will be happy.'