04x03 - Schumacher Family

[bunniefuu]

Tonight on "supernanny"... You are so ungrateful.

Ah! Jo meets the schumacher family.

These parents let their kids walk all over them.

[Blows raspberry]

We just wait on them hand and foot. The girls are spoiled...

We live in a dump.

I blame you guys 'cause you didn't go to college.

Lazy... I'm bored.

And every parent's worst nightmare--

These and -year-old girls dangerously spend their days

On the computer chatting with strangers.

There were older boys on that web site.

What's this? And -year-old boy?

My parents are completely clueless of the computer.

I mean, I know nothing about this.

Their -year-old son dylan is aggressive

And completely out of control... [Dylan screams]

Dylan, don't.

And mom and dad are too afraid to do anything about it.

She's already not speaking to brian now. Tough.

Can jo help these parents take back control of their house...

I... Don't... Know.

Or will the kids continue to rule the roost?

♪♪♪

♪ Be good, be good

♪ Be good, be good, be good ♪

♪ Be good, be good, be good ♪

♪ Be good, be good, be good ♪ johnny

♪ Be good, be good, be good ♪

♪ Be good, be good, be good ♪

♪ Be good, be good, be good ♪

♪ Be good, be good, be good ♪ johnny

♪ Johnny

♪♪♪

[Jo] we're here in las vegas.

So what are we looking at here? Let's take a look.

Hi. We're the schumacher family.

Um, I'm teri. I'm brian.

Uh, we have children. There's jessica, who's ... Hello?

I'm bored, dad. There's nothing to do.

Lexi, who just turned ... Shut up!

And dylan, who is . [Snorts]

Bye, sucker.

[Whistles] [teri] I work at a specialty grocery store.

[Brian] I'm a bartender. I'm home usually around :.

And then I leave the house at :.

Bye. Dad's going to work to rest. [Laughs]

We decided to work split shifts

So that, um, the kids were kept out of day care.

Hi, mom. Hi, dad.

Working the opposite shifts

Has been extremely hard on this marriage.

Bye. Have a good night. Bye. Have a good day.

Can you, like, not do this behind me?

[Teri] the kids know I'm tired and exhausted,

And since I'm by myself, and there's three of them

And only one of me, they take advantage of me.

[Speaks indistinctly, blows raspberry]

I walk around as a zombie most nights.

It's just--i don't let anything faze me anymore. [Dylan] move it, loser.

Wow. Three children and a tired mom.

Our kids absolutely do not respect us.

You think we're your slaves, you know? That's not right.

[Jessica] then take control of it.

That's what I wanna do. [Scoffs]

Jessica is very lazy.

I'm tired. I wanna go to bed.

I'm tired now. I know you're tired, jessica.

She absolutely has no drive to do anything.

[Jessica] mom, I'm hungry!

So there's nothing you can do to make her happy.

She's just absolutely-- just bored with life.

I'm really bored. And she gives you a lot of attitude.

A lot of attitude. Sasses me like you wouldn't believe.

Dad, it's a message. To who?

You know what?

I'm not even ta--i'm not arguing with you anymore. Oh, no.

[Laughs]

[Teri] lexi is my little social butterfly.

[Telephone rings] hello?

[Brian] lexi has the cell phone going and the house phone going,

Talking to two people at one time.

[Teri] this little girl racks up about , cell phone minutes

A month, and mind you, she's in school

Days a week until :. It's from ted's party. You...

[Teri] lexi can be really, really sweet

And really, really loving, but if you tell her

She can't do something... [Brian] well, I just wanna know what you're doing.

You better get out of her way. I'm doing nothing!

Yeah, [bleep] did.

My goodness.

Aah!

Dylan runs the household right now.

[Teri] come on, dylan. Get to your room. No.

He can be the sweetest little boy, tells me he loves me...

[Bird calls] and then the next minute, I don't know what happens.

Like a switch goes off in him, and he's just this monster.

Stop it.

[Teri] leave her alone, dylan.

He'll say every bad word in the book. [Dylan] you are a [bleep].

Dylan needs a maintenance man to follow him... [Glass shatters]

Around the house just to fix everything that he destroys. Oh!

Let's not let it up,

'Cause that'll pop a hole through the wall.

He's very aggressive.

But I love him.

I love him, too, but he is the hardest kid I've ever met,

Even though he's my boy. [Laughs]

Oh! He just sucks up all of our energy.

That's why I need supernanny. I just--i'm done.

Hang on. I'll be there soon. Help is on the way.

Hello. Hello, nanny!

Hi. Pleased to meet you. Jo. Pleased to meet you, jo.

Jo's here. I am saved.

She is gonna get my family back on track.

Hi, it's nice-- nice to meet you, teri.

Nice to meet you. Hi. Who are you?

Hi. Jessica. Hi, jessica. Pleased to meet you. Jo.

[Jessica] thank you. Hi, alexi, pleased to meet you.

[Alexi] you, too. How are you? Jo. Hi.

[Dylan] hi. So I'm going to hang out today.

Okay.

You guys can do what you do, all right?

All right, do what you do, guys. [Chuckles]

After I arrived, mom took off for work,

So I decided to stick around and watch dad with the kids.

Okay. Love you.

We're gonna start out with this, guys.

You want two, jessica? Is this enough bacon, guys?

Eight pieces enough? Do you want anything on it, dylan?

Any pepper? Potatoes, lex?

There are parents who will cook one meal.

Kids have to eat it. There are parents who will

Give their kids a couple of choices, and that's fine.

This family, every day, get to order what they want.

[Jessica] apparently, that's not enough for him.

How many would you like to eat? Four?

That's a lot,

But because it's sunday, I'll give it to you.

Me and my wife are exhausted doing everything.

I think you guys think you're in a restaurant.

I mean, gourmet all the time.

Okay, whatever.

Do you get much time to sit around as a family

Around the table, or is it kind of...

We just wait on them hand and foot.

I mean, I feel like me and my wife are their servants.

You want potatoes, son?

They're quite prepared to just pull it along and--

And complain about it rather than doing anything.

In an hour, you're gonna say, "dad, I'm hungry."

There's nothing these kids do

That he ever turns around and says no.

He reminds me

Of one of those nodding dogs in the back of a car.

And they fight constantly, especially the computer.

They spend way too much time on the computer.

You have to admit, jessica's the one that's on it the most.

My girls, jessica and alexi, live on the internet.

She has this--people, these people she don't even know. [Alexi] yeah, I do.

Probably she goes, oh, she goes, "yeah, I know 'em"... So what's her...

But it says that they're, like, and . She's--

What's this? And -year-old boy...

'Cause she's trying to get me in trouble.

[Jo] social networking sites are all the rage with the kids,

But parents just can't assume

Because everybody's on them that they're safe.

Parents should monitor their kids' usage,

Check the age limit and really be aware of the sites

That their kids are using. Things can happen to you, honey.

You tell 'em you live in las vegas,

They can wire down. You're on the computer.

You can walk home one day 'cause mom or dad can't pick you up,

And you can be picked up.

It happens day in and day out in this town. I'm thinking to myself,

How come you didn't know about this site in the first place?

Your child's years old

And--and shouldn't be on a site that she's on now.

It's slack parenting. It's irresponsible parenting.

Lexi, come on.

You can't get into her profile unless she--

Unless you know her password. Well, she's gonna show me.

[Alexi] no, I'm not gonna do it. No, I'm not.

Well, I want to see it.

Coming up on...

Who are those boys? Dad looks on the girls' computer

And finds every parent's worst nightmare.

This is serious stuff.

And later, dylan unleashes his anger on mom...

[Alexi] ew!

♪♪♪

♪ Be good, be good

[Alexi] I'm not gonna do anything.

Obviously, lexi had something to hide,

Because she didn't want to give her password to her dad.

Go. [Jo] but it was a losing battle. She relented.

[Brian] who are those boys? [Jessica] go to "view."

Yeah, well, at least I'm not like you.

[Bleep] with you, lexi.

Lex--jessica, such language. I'm just supposed to--

Well, you guys don't-- I don't like that language. Oh, well.

I'm seeing a real chink in dad's authority.

[Jo] can you go back on that, please?

[Brian] I mean, this is serious stuff.

And i-i really couldn't believe what I was seeing

Because when we pulled up the stuff,

There were older boys on that web site.

There was obscene language.

There was phrases and sentences that were scary,

And she's an -year-old girl

Chatting with much older boys.

What, I mean, is this just a saying? Yes.

Well, how do I know? I mean, this is serious stuff.

This goes to the next level. Scroll down and view their friends list.

They are coming off, and you're gonna change

Everything you need to on your computer.

We'll do this later.

Is this the first time that you--you--aware of this?

Yes, I'm-- I was never aware of this.

I think it's incredibly important for parents to know

Exactly what their kids are doing on the computers.

[Brian] well, let's just turn it off, okay?

The computer today.

[Teri] hi. [Door shuts]

[Dylan] hi, mom. How are you?

[Jo] so mom gets home,

And she barely has any time to check in with dad... Lexi, go on the computer.

Show your mom everything that's on it.

Before he goes off to work.

And there it was. She was just as oblivious.

[Teri] hmm?

You don't know this guy?

Okay, now what's this right here? Are you deleting people? Mm-hmm. I think.

Okay, do me a favor. Slow down so I know what you're doing.

My parents are completely clueless of the computer.

Is this your space right now?

Okay, so who are all these people? People that you know? Yep.

Can you get that guy back that you deleted,

So I can see who he is? Oh, yeah, I know. No.

Growing up, we didn't have computers,

So, you know, i-i don't really understand it.

And this guy's ?

I... Don't... Know.

[Jo] research shows that one in five children

On the internet chat rooms are approached by pedophiles.

My fear is that parents are not gonna understand

The dangers of the internet and how to protect their kids.

Are you deleting more people? Teri, is this the first time

That you're actually finding out information about this site?

Um, I know that both--both of the girls are on it. Um...

Do you know anything about the site?

These parents did no homework.

They didn't work out what the site was all about.

They didn't work out the protection

That they could do for their child.

I mean, I know nothing about this.

I mean, I hear people talking about it, but I don't know.

She's logged on as she's years old, and she told me

That you have to be to be on this.

So I don't even know if that's true or not,

Of if she's just saying she's years old.

Now that I've found out what lexi was into,

It was now time to find out what made jessica function.

I wanna be rich. Why's that? Why do you wanna be a rich girl?

What would rich bring you? Shopping.

You'd get to go shopping more often

If you didn't have to go to the expensive stores. Well, I don't like--

The cheaper the things are, the uglier they are.

The girls value themselves and who they are as young girls

Based on what they have.

It's 'cause we're poor. Is--is it...

We are not poor, jessica. Yeah, we are. We live in a dump.

Oh, you think this house is a dump? Well, we don't have anything.

You know what I need to do? I need to drive you

Down to a park-- I am not going to a ghetto part of town.

Okay, well, I can show you what a dump looks like.

This is not a dump. Okay, whatever.

We don't live in a mansion, which is what she really wants,

Because to her, a mansion means that she has money,

And she's important. I blame you guys 'cause you didn't go to college.

You didn't get a good education.

Okay, so you know what? Then take that

And make sure you study hard and go to college, okay? I am going to college.

I hope you do. [Alexi] mommy!

She's incredibly rude. She talks back,

And this kind of behavior should not go unchecked.

I want more money.

That's the girls,

So now it's about finding out what dylan does with his day.

♪ Mom, mom, mom, mom, mom, mom, mom, mom, mom, mom, mom ♪

♪ I need a cookie, I need a cookie ♪

♪ I need a cookie right now

What I see with dylan is a -year-old boy

Who's restless and bored.

He's got nothing to do all day, so he acts up.

Grr. Stop! Aah!

[Jo] I really don't believe

That dylan enjoys behaving the way he does.

I feel that he gets very angry because he gets frustrated... Aah! Aah!

And that emotion he finds hard to deal with.

Dylan, don't kick me. You wanna go to your room?

[Blowing raspberries]

'Cause you'll go there and not get any cookies.

[Teri] what does that mean?

[Alexi] ew! He's really gross!

You don't hate me.

[Spits]

Don't spit at me.

Yeah, he spits at my mom.

He cusses at my mom. He pushes my mom,

And she doesn't really do anything about it.

You wanna go to your room?

Dylan is my little beautiful monster

Because he can-- he can be so angry with me.

He can be hitting me, and then two seconds later,

He can be just that little puppy dog face

Saying, "I love you," and it just breaks my heart.

Are you calming down now?

[Jo] he hits. He spits, and yet mom did nothing.

Right, I'm off. I'm going home this evening.

All right.

Well, there's no framework,

And there's no real respect in this house.

Oh, I'm gonna have a lot to say tomorrow

When I sit down with these parents.bye-bye.

I love the fact that the pair of you

Made a very solid decision

As parents to split your work shifts

Because it very clearly shows

That you have both decided

That you wanted to raise your children,

But that process is an exhausting one.

The pair of you are stuck in a hole

Where you're complaining about the hole you're in,

And yet neither of you are doing anything

To address the situations

That have got you there in the first place.

The computer really has become the babysitter.

If I didn't get them to be on the computer,

Then I wouldn't get the stuff done that I needed to get done.

The computer, yesterday, was a joke.

I'm observing watching a child who's on a computer

That neither of you know how to--how to look through.

That's crazy.

But my fear is, too, especially with lexi,

You push too hard. I mean, she's already

Not speaking to brian now... Tough.

After yesterday. Tough.

I don't wanna cr*ck down too hard on her

Where she completely shuts us out.

You're shut out now.

You're tippytoeing around your kids,

Scared that they're never gonna talk to you.

What do you do with regards to the character of your kids?

Look at the character traits they have. You're right.

Mm-hmm.they walk around with attitude.

[Brian] they do. It's all about materialistic things.

That's what their self-worth is.

Why do you give in / to your girls?

I'm a giver. I'm a--i'm a giver and a doer.

I take care of things. That's--that's who I am.

That what I do. So you give them materialistic things.

I don't--

Why can't you give them family values?

Why can't you give them

The things that you wanna instill with them?

Why can't you give them boundaries?

It's okay as a parent to turn around and say no.

You're giving them materialistic things,

But, teri, what are you giving them as a mother? Teri?

Well, it's really hard for me.

I feel like I have no support in this house.

I'm by myself with three kids. They're all climbing

In different directions. I have done the best I can do.

But it's no good if you're sitting there

With your martyr crown on your heads.

What do you expect from your kids? We don't give them anything.

Exactly what chores do they do? What chores do they do? They don't do anything.

What's expected of them? Nothing. Nothing.

What behavior do you expect from them?

What manners do you expect from them?

What do you expect from them to do

With regards to responsibility? Let's start with jess.

What does jess do-- the -year-old?

She doesn't do anything. I tell her to clean her bathroom

And--and "yeah, I'll get to it." It's just that

She doesn't do it. I find myself ending up doing it.

You're creating lazy kids.uh-huh.

They say, "no," and you go, "okay, I'll do it then. Okay."

Let's talk about alexi.

Years old--on the cell phone how many hours?

, In one month. , Minutes.

Excuse me? And does she pay for that bill? [Both] no.

What are you thinking?

You've set no limitations.

"These are the times that you can use the phone."

You kids need boundaries. They need rules, limitations.

They need praise.

They need to find what's within themselves

That you guys are gonna bring out.

Dylan's anger.

I don't--i don't know what happened there.

I don't know if he's--it's anger 'cause he wants something.

We've got a little boy who's showing extreme anger--

Aggression-- where it's become destructive,

Not only to the property in the house,

But he's hitting.

Dylan's anger needs to be addressed with regards

To how we help dylan to contain himself

And have more discipline

And to help release the frustration.

There are things that we can reassure him with

Before he gets to that stage.

Right.

Are you both still in where you want to work together?

Because if one's not in, then...

I'm in.

I'm in, too.

The issues that I see can be changed.

So are you ready for work?

I'm in %. I am. I'm in.

You're in. All right. Let's go.

Coming up on...

Jo pulls the plug on computer time...

[Jo] that's going to be regulated.

You'll be okay, babe.

♪♪♪

♪ Be good, be good

[Jo] the technology

Was desperately needed in this house,

Because the kids were on the computer /.

This is "technology for parents."

Okay, it's part of the tech talk technique.

It's all about knowing as much as you can

With regards to the technology that your kids are dealing with.

I'm not really computer-savvy. I need to get more involved

So that I can actually find out what my kids are up to.

Number one--move the family computer into a public space.

What I would suggest is this area here,

'Cause you spend a lot of time in the kitchen

So that you can mosey past and take a look. This is very important,

And we do spend a lot of time here, so... This is where we sit, yeah.

The second one-- "know your kids' passwords."

This is not about you snooping.

This is really about building trust.

Does it mean you're gonna be looking at it every day? No.

No. Does it mean you're gonna be looking at it

Every now and then? Oh, yeah.

Number three--know what sites your kids visit.

Let's step into their world.

Time is important.

With these kids spending roughly four hours a day

On the internet and the cell phone,

Setting -minute limits on each was essential.

They should be doing other things

Instead of wasting their time. I want to educate myself on the computer

And get just as smart as they are. [Laughs]

[Teri] we need the speak-- yeah, the speakers we need.

[Jo] so I decided to move the computer.

Oh, and the kids were not amused.

You'll be okay, babe.

I'm just, like, oh, my god.

You know, why are you doing this to me?

[Dylan shouts indistinctly]

With less time on the computer,

The kids will have more time to do some chores

And take on some responsibility in the house.

Your mom and dad are your parents.

They're not hired help.

So kids expectations are all about pulling your weight,

Doing things in the house. When she said that, I was like, we don't have a lot of those.

We're not used to doing chores and stuff like that.

So I had mom and dad make a list of tasks,

And I let the kids choose their first chore.

What is one of the things

That you can do for yourself, lex?

Oh, okay. Clean the toilet.

Jess?

Fold the laundry?

Okay, fantastic.

Dylan?

Washing the windows?

Well done.

I just wanna say

That I am really pleased with all three of you

Because everything that you have written down

Has been to help for the house.

That's teamwork.

Each child came to the table with the chores

That they felt they would want to contribute.

[Jo] so let's just do it.

♪♪♪

Once we established a few rules,

I wanted to get this inactive family

Out of the house on my next lesson.

Dylan is strong-willed...

[Dylan] what does that say?

And he gets angry very, very quickly.

So I wanted to take him to a martial arts session

And let him knock out all of that steam

By putting it into a focused sport.

We've got gray and mike here, who are professional fighters.

How would you like to train with us today?

How does that sound? Sound good?

One. [Whistles] are you sure you haven't done this before?

[Man] you hurt mike? All right. All right. Again, one.

I know you can do it harder than that. Come on.

Ah! All right, that's a good right hand.

You have to be careful, okay?

So you only do this in training, all right?

This is hard work.

There you go. [Jo] dylan loved it. He absolutely loved it.

[Mike] there you go. Good job.

You know, he was in--in that little arena

And there on the soft mats,

And, you know, looking up to these guys.

[Mike] faster.

Where'd you learn to run so fast at? [Laughs] okay.

Taking good direction and listening

And just really focusing that energy

That he used in such a negative way

In a positive way, feeling good about himself.

Take him down. Drive him down. Perfect.

High five. Have fun.

You know, a kid that's got this amount of energy,

You know, you gotta allow them to let it all out. Exactly, and I will.

Put it into focused energy, you know? Yeah.

The energy dylan had in that gym,

And just-- he was in that fight mode,

And just hitting the bag there, and it was just great.

I mean, I'm just loving it. High five your partner.

Hey, good job. He's the one that worked with you, okay?

You guys worked together, all right? Mike and gray taught me a lot.

Go over here and sit down.

Let's talk about what we did today. Good job.

And we don't--we don't do it outside of this gym.

Why do you think we don't do that? Because you can get hurt.

Because you can get hurt.

Kind of get mad at home sometimes, don't you?

And you punch stuff, kind of punch the wall and stuff?

You don't have to get mad, and--and when you hit the wall,

It doesn't change the situation, does it?

You gotta just stop and think,

"Oh, wait. I don't have to be mad."

High five, man.

I want to go to the gym and keep learning.

Coming up on...

Mom draws a line in the sand.

You are so ungrateful. You can't be rude to me.

I'm not being rude to you, I'm talking to you, jessica. Look, do you see what I did?

Jessica-- I'm helping.

♪ Be good, be good

Because it was made clear by jessica

That she thought that she lived in dump,

I had an idea to show her exactly how fortunate she is.

We're going, as a family,

Somewhere very special, and when we get there,

You'll see what we're going to do.

[Dylan] what car are taking?

Hi. Follow me.

How do you do? I'm guy amato.

I'm the president of habitat for humanity here in las vegas. [Brian] hi.

I was like, what are we doing here?

Welcome. We'll do a little work today. Welcome.

[Bird calling]

[Teri] oh, cool. Mm, we like work.

I-i don't-- that's not what I do. These houses here are basically

The product of work from all over our community,

And we have a bunch of volunteers who come out

And who have used that money to help build these houses.

And the families that are gonna live in these houses

Are working families. They have full-time jobs.

They just don't earn enough money

To get a traditional mortgage to buy a house

For what it costs here in las vegas anymore. [Brian] right.

Everybody pitches in to build.

It's like the barn building days back in the s. [Teri and brian] wow.

Habitat for humanity was really a life lesson

In teaching this family that there are other people

Who don't take for granted what these kids do.

[Jo] are we ready? Ready for some work? [Teri and brian] we're ready.

[Teri] yes. Well, let's get going. I wanna see where the shovels are.

Me, pick up a shovel? I was like, are you kidding me?

All right, take your shovel.

Yeah, lex.

Sweatin'.

♪♪♪

I wasn't in the mood for, you know,

Shoveling and stuff like that.

Jessica wasn't really into it

'Cause she doesn't wanna do anything unless it's for her.

Jessie was, uh, feeling a little bit hard-done by

At being there,

And, I think, also a little bit ashamed of her behavior,

And she fought it off by becoming very defensive.

Yeah, I am trying, so you can't--you can't be rude to me.

I'm not being rude to you. I'm talking to you, jessica. Look, do you see what I did?

You can't--i'm helping, so... [Scoffs]

Jessica, you better watch your mouth.

I wasn't expecting to go there

And, you know, dig dirt and stuff.

Hard work is good, jessica.

Yeah, but my arms are sore. Well..

Despite mom's attempt, jessica would not come around. You know what?

You'll wake up tomorrow, though. You're gonna be more sore.

But you know what? The next day, it'll be better,

And you'll keep--

You'll have this experience to remember, jessica.

This experience is getting through to lexi.

She's starting to realize some people don't even have a home,

Let alone a computer or a cell phone.

What are you thinking? Tell me.

Share it with me. What are you thinking?

[Crying] it's just sad to see someone like this.

Hmm?i...

You're sad, hmm?

Alexi became very emotional.

There's a lot of compassion there,

A lot of sensitivity,

And she connected straightaway.

You're sad, but--but it's good.

They'll have a roof over their head, huh?

And you've been a part of that.

All right, guys, we're gonna wrap it up for the night. Um...

We're just gettin' started! Well, you guys did a great job.

Whoo-ooh! Well done!

Good job, guys. Come on. There you go.

I just feel like our family's really coming back.

We're getting closer.

I know it's gonna be a lot of hard work,

But it's, uh, it was very exciting for me.

[Teri] how did it feel to work hard, guys?

As soon as we got home,

Mom started to talk to jessica about the experience.

Dad and I thought that we were teaching you guys values

By us working hard and giving you everything that you have.

But we haven't, obviously.

We're teaching you to be ungrateful.

You're not thankful for what you have.

You want more, you expect more,

And that's not what life is about.

You don't appreciate this. You call this a dump. [Whines] I'm hungry.

You have no idea what other people live in.

She just thinks she's this little princess.

We're gonna start teaching you

The values that you need in life, okay?

She doesn't want to admit that she doesn't have it so bad

Because then she would have nothing to complain about. Knowing that we're helping out

A family less fortunate than us--

To me, that's the lesson behind this.

[Jo] even though I was proud of mom

For talking honestly with her daughter,

I wanted to take a different approach with jessica.

Jess, can I have a quick word with you, love?

I'm gonna be real here.

I know when--when you got there, you was like,

"What the hell am I doing here?" Yeah?

I feel like she's, like, my age 'cause she's like,

You know, she knows what I'm going through or whatever. What was you feeling?

Sad for them. Yeah.

Was there a little piece of you tonight that thought,

"Actually, do you know what?

I don't have it too bad, really"?yeah.

Yeah. A big piece.

A big piece?

I wanted just to sit down on the floor with her

And adopt a different tone.

Inside, is there a little piece of you

That felt a little bit kind of embarrassed a little bit? Yeah, a little.

A little bit--feel a little bit of shame about the situation?

It's not a bad emotion to feel

Because, you know, it gives us a reality check.

And it seemed to draw out more of jessica's inner qualities

In being able to do that.

When your mom and dad were going on about it,

Like, you--you were like, "I know, I know."

Was it that kind of feeling for you?

Like, "all right, I'm feeling it"?

That's why I was like, oh, yeah, whatever.

Because what? Because you were feeling it already?mm-hmm.

She saw a side of me that was soft and compassionate enough

To be able to reach inside who jessica really was.

How you want people to see you--

That's what you've got to portray on the outside.

I really felt it was a turning point with jessica.

I love you.

I love you.

Come here. Give me a hug.

♪♪♪

I am gonna leave you all as a family

To really implement the techniques

That have been laid down in this house.

Like, everything that I told her, she understood

And, you know, was trying to help me with it,

So that was good.

See you when I get back. [Kisses]

It's okay, you know? It's okay to feel sad. It's okay.

[Kisses] see you when I get back.

Dylan, see you later. See you when I get back.

[Whispers] bye.

Bye. Bye.

[Normal voice] bye.

Coming up on...

The pair of you-- he's years old!

Jo is appalled at what happens when she is away.

Dad, you should've done something about that.

♪♪♪

When super nanny returns...

♪ Be good, be good

♪♪♪

After a few days on their own,

I'm quite curious to see if the schumacher parents

Have taken back authority in their household.

So are you both ready

To take a look and see what's on this dvd?

Okay. [Laughs]

All right, let's take a look.

♪♪♪

Come on. [Brian] gosh, man.

[Punch lands]whoo!

Okay, we got hi.

[Giggling]

Five... Six...

Seven... [Jessica and dylan] eight.

I didn't hear, "I'm bored. I'm bored. I'm bored."

[Both laugh]

It's great to see, isn't it?

Yes. Oh, I love it.

All three of them playing together--i mean...

Shock, horror.

Mm-hmm.

We've actually been seeing them play a lot together.

And, you know, I think a lot of it has to do with the fact

That there's been really no tv and no computer time,

So they've had to find

Other things to do to occupy themselves,

And it's brought them closer together.

That's fantastic. It's brilliant to see.

Thank you.

[Brian] okay.

♪♪♪

Turn it around, and then pull it down like that, okay?

[Vacuum whirring] and did you switch it?

This is what it's all about.

The kids are all mucking in, they're doing their chores,

Becoming more self-sufficient,

And no one complaining!

[Laughs] no. [Laughs]

Lexi, you're a half-hour past your computer time.

I was on the phone,

And you were supposed to manage your time. [Dylan] : p.m.

So you know what that means now?

There's no computer time for you tomorrow.

Okay, get off right now. So how was she feeling about that?

I mean, we set rules and we have restrictions,

And that's what's gonna happen now.

If they don't do as they're told,

They're gonna lose what they like to do.

Exactly. You stuck to your g*ns.

I did. Give me five!

All right! I'm proud of her.

Okay, a mom who's got more discipline.

I mean business now. And they're starting to think for themselves.

Do they love you any less? No.

Exactly. This is good stuff.

Yeah. So the next thing we're gonna see

Is dylan's language.

[Gruntin]

[Bleep]

[Bleep] [gruntin]

[Bleep]

[Bleep] stop.

[Blee]

[Alexi] dylan's a flipper-off person.

He flipped off everyone. He flipped about ten times.

[Brian] why?

"Why?" Is not cutting it. [Scoffs]no.

We don't care why.

Dad, you should've done something about that.

You know, it's unacceptable,

And, you know, if I flipped you the bird,

That wouldn't be good, would it?no, no.

No, you wouldn't be happy with that.no.

So what I'm trying to say is you shouldn't take it

From your own kid. We wanna teach our children

To be socially acceptable in society with their language

And--and how they address other people. Aah!

[Teri] wait till I'm off the phone, dylan, please.

[Grunting and whinin]

[Whining continues]

[Scoffs]

There he goes, that pouty face.mm-hmm.

It's the same one.yes.

Your warning. You--make-- [whines] I want you to get subs.

No. I don't--no, no more. I want subs.

The minute you leave, they all start acting up. I want subs!

[Telephone beeps] I asked you to stop, and you're not stopping.

[Whines] I'm sorry. No. Be sorry on the couch.

Seven minutes. Let go of the chair.

I'm sorry, mommy. Get up. Come on. Let go of the chair, please.

Dylan, come on. Come on, stand up, dylan.

Will you stop? Come on. Sorry.

You can be sory on the couch.

Dylan, I don't wanna carry you. Please stand up.

You know wha?

I'm gonna make it for longer than seven minutes

If you don't get up right now. Come on, get up.

No, that's :, not till :.

Nope, I asked you to respect me while I was on the phone,

And you didn't. When you give him the warning, and you follow through,

Make sure there's no communication in between,

Because that's the banter talk that will lead him to get angry. Okay.

This was good, though, 'cause you did follow through.

You know, you gave a time-out. The kids got disciplined. Right. [Chuckles]

That's dylan. I gotta go. Dylan's knocking for me.

Coming!

Yeah, it's...

[Toilet flushing]

Oh!

[Dylan speaking indistinctl]

Come on!

The pair of you-- he's years old!

I know, but--

Butt wiping?!

But-- but he will sit--

He sat there once while I took my whole entire shower

And didn't get up until I got out

Because he just won't do it by himself.

Of course he's gonna do it by himself!

He's spoiled. Do you honestly think that he would sit on the toilet all day

If nobody came to wipe his butt?

He's years old. It's a life skill, okay? It's time.

We--i mean, it's more than time.

Okay. You know, it's, like, three years overdue, okay?

Yes, he's making a mess, but you know how they say?

Practice makes perfect. Yes.

Unless he's doing it himself, he's not gonna master it, okay?

And let him do it. Okay.

Mommy and daddy are busy. You have to wipe your own butt.

Right. Okay?

Right, on saying that,

I'm proud to say

That the pair of you have done a really fantastic job. Thank you.

What I do wanna work on-- if I do see you guys

Subconsciously going to negativity,

I will be pulling you out from that, okay?

Because it's really important for us

To start really training our--our thoughts

In a-- in a more positive way.

All right, so, uh, let's treat what we need to. All right.

Okay. Okay, let's go.

Coming up on...

Jo has one last chance

To make a mark on the schumacher parents...

All the negative things you label them with.

But will it stick?

♪♪♪

♪ Be good, be good

♪♪♪

Hello?

Hello. Oh, hello.

It's great that the schumachers have made so much progress

So quickly.

But I wanna make sure that mom and dad

Stop labeling the kids like they did in the past

And start looking at them in a new and different light.

Okay, so, um, brian and teri,

I would love a quick word with you, please. Okay.

I wanted to show these parents

The negative ways they were labeling their kids.

Jessica, dylan, alexi...

I want you to put these words

Around the children

That you think it represents.

I know where this one goes. Right here.

You know the old saying-- label the fool and act a fool.

And that's what this family were doing.

They spent so much time confirming with these kids

All the negative things that they were

And didn't see

Any of the things that were quality with these children.

I think-- I think this can go over here.

I was shocked

Because those are all things that we say to our children,

And it was very easy to put them under their names and say,

"Yeah, this is who they are." But this is my point-- they were labeled.

Yep. All the negative things you labeled them with constantly,

And you were reaffirming it every day...

Every day.

It--it just blew me away. I was like...

We really think this about our children?

So I'm not really buying this. [Teri] mnh-mnh.

I don't know about you, but, you know...

And to rip them up and start again

And start looking at the positive

Was really a step forward in being able to say,

"This is where you need to think."

And let's adopt some positive thoughts here--

Things we're going to tell our children instead.

[Brian] very smart.

[Teri] he's creative.

So what do we have here now?

What a difference it is.

Recognize what's inside each child

And focus on that and draw that out... Okay.

Okay, so that they recognize it about themselves.

I thought it would be good for the kids

To know all the wonderful things that their parents

Thought about them, so I asked mom and dad

To place the positive labels on each kid

To boost their self-esteem.

These are the qualities--

The good qualities that I see in you, jessica.

[Jo] for the kids to have those labels stuck on them

And to look down and see what they were,

You know, it made them all smile.

All right, lexi, sensitive along with that,

'Cause you're very organized,

So I know they gotta be perfectly on your shirt.

[Jo] and it's something that these parents should be

Verbally saying to their children on a constant basis,

And that's not to ignore

The stuff that they need to work on,

But it's about giving these kids affirmation all the time

About their inner qualities.

[Brian] and you're also very funny.

Oh, that's true.

[All laugh]

The schumachers have done well, which means my work is done.

Before you leave,

We pulled together as a family and made this for you.

This is a memory of our time with you... Oh, thank you.

And that so you would have something to remember us by.

That is amazing.

Oh, my word.

That's fantastic.

We've been so touched by her experience, and we wanted

To just give her a lasting impression of our family. Look at that picture.

I feel like we're almost out of the hole,

And now we just have to plant flowers.

[Jo] we saw a different you here.

It's kinda, you know, sad that she's leaving.

We'll never forget you. Aah!

[All laugh]

Bye-bye. Take care.

Sometimes all it takes to dramatically change a family

Is for parents to shed the old labeling

And see their kids in a new positive light,

And that's exactly what this family did,

And when they did that, they had more harmony.

♪♪♪

[Dylan] yay! We have pizza!

Whoa.

You're so cute. Thank you. Oh, my goodness, dylan.

Having "supernanny" in our house has been

An unbelievable experience

That my family will never, ever forget.

Yum! [All laugh]

I'm excited about the future of my family.

Thank you. You're welcome.

You guys are all being very nice. Thank you.

My family doesn't fight a lot since jo jo came.

And you came home, and you had time to do your homework. Oh, yeah, and my chores, and...

[Teri] and then--yeah.

Now we're all organized, and we have our family routine.

We have our chores, and it just works out a lot better.

Thank you. [Brian] they have structure now. They have rules,

And discipline's in place,

And so far they're doing really good, and I'm proud of 'em.

Wanna see the octopus? Ew!

Now it feels great to go out to dinner

And actually be there as a family.

I mean, it's something that I look forward to

Instead of dreading it. Aah!

[Brian] I loved to see jessica and lexi and dylan

All playing together and having a good time,

Because me as a father--that's what I want my children to do.

[Shouts indistinctly]

It's fun to play with my family.

Our family's really, like, happy and smiling. Yeah.

[Laughs]

I think that things aren't so boring now.

[Armpit squeaking]

You guys need to start a band.

If we continue on implementing the things that jo has taught us

We're gonna be happier and we're gonna be a better family--

A more loving family. Thanks, jo.

I'm gonna miss jo jo.

Bye, jo. I'll miss you.

The future's looking bright already for this family.

You know, they've put the hard work in.

They've had dramatic turnaround in such a short space of time,

And they're on the road. They're on the road.

♪♪♪

Feel the muscles you'll get from folding the towels.

[Laughing]

[Jo] oh, my word!

Wow.

You've been busy.

[Laughs] it's fantastic.

[Laughs]

[Dylan laughs]

[Alexi speaks indistinctly]

That's it. [Laughs]

[Laughs]

[Whirring]

Oh.

Field goal.