01x17 - Dickson Family

[bunniefuu]

NARRATOR: They're every
parent's worst nightmare--

kids completely out of control
and taking over the household.

These families have reached
the end of their rope.

They're in desperate
need of help.

No, I'm not!

Yes!

NARRATOR: They only have
one alternative left.

It's time to dial Nanny 911.

Hello, this is Nanny 911.

NARRATOR: We've gathered a
team of world-class nannies

from all over the globe.

Each week, from
Nanny Central, they

will watch a video
of a family in crisis

and decide which nanny
is best suited to help.

They will then have one week to
take our families from living

hell to a family bliss.

Not once did these
children get praise.

We do say thank you.

You can ask them.

NARRATOR: Can these
families be saved?

You called me to come
fix your family problems,

but if you think you can do
a better job, get on with it.

Get in that bed
now and stay there.

NARRATOR: Parents of
America, help is on the way.

How are you?

NARRATOR: Tonight--

Daddy would be
so proud of you.

NARRATOR: A year after
her husband's death,

Kirsten Dickson has
turned her grief inward,

but her two little darlings have
turned their grief back on Mom.

I say back off, you back off.

NARRATOR: While Kirsten
has lost her will--

Get my bicycle.

Ow.

Ow.

NARRATOR: Daughter
Jacqueline is imposing hers.

Get away from me.

My husband was more
the disciplinarian.

I'd rather have Dad here.

But he's not.

NARRATOR: Can Nanny Deb
heal this family's wounds?

If you're not willing
to follow the rules,

we're going to get really tough.

NARRATOR: It's a new beginning
tonight on "Nanny 911."

[theme music]

I'm Kirsten Dickson.

I'm a single mom, and I live
in San Diego, California.

My husband d*ed one year
ago, and the children

are definitely
treating me differently

than they did before Clay d*ed.

My family is very chaotic.

Ow.

I definitely would say
the kids run the house.

Help.

I have a hard time
controlling them.

Ow, my sausage.

I'm constantly
chasing after them.

Nope.

Nope.

I feel like a referee.

No.

Enough, enough, enough, enough.

Colin, no.

Jacqueline.

It's hard to try to get control.

Stop.

Jacqueline is the big sister.

No.

Leave me alone.

I'm mostly the
boss of the family.

Ow.

Stop.

Get the heck away.

She definitely
wants to have her way.

Stop.
- No.

Stop.
No.

She will thr*aten me.

If you dare get close to
me, you're going to be sorry.

When she makes me
mad, then I hit her.

- Let go.
- Ah!

No biting.
Enough.

Enough.

She definitely has
gotten out of control.

If you're not nice to
me, I won't be nice back.

I worry that if she doesn't
learn to behave appropriately,

she'll have problems.

Ow.

My son Colin is seven.

Mom!

No.
No.

No.
No, no.

I am Colin,
master of disaster.

No.

Ow.

Jacqueline and Colin
are constantly fighting.

Ow.

Ow.

Colin is Jacqueline's
punching bag.

Ow.

Ow.

Colin.

Colin, why would
you break a picture?

My brother Colin, if he
breaks something of mine, then

I wreck something of him's.

That's just the
rules in the house.

Ow.

Ow.

He gets payback.

That's what you get.

[cries]

KIRSTEN: We were a normal
family and happy at all times

before Clay d*ed.

Hi, baby.

Clay was injured
in a car accident,

and he just never came back.

He had major
problems from there.

I think that Jacqueline
has had the hardest time.

It's OK.

My dad was my best
friend I've ever

had in the whole wide world.

[cries]

Honey, what's bothering you?

I'd like to know what's wrong
so I can talk to you about it.

She feels that I
don't understand

the depth of her sadness.

I know my mom loves me, but
it's not the same as my dad

because he loved me more.

Clay definitely was
more the disciplinarian

in the household, and
that's very difficult for me

to take that role.

Get off of me.

I let things go too far.

JACQUELINE:
[screaming] Pull over!

[screaming]

I worry about our safety.

It builds up to where
it's just constant chaos.

[screaming]

It's just become so extreme.

Jacqueline and Colin
have a lot of anger.

Move.

Colin, stop, enough.

You don't do that.

Get away from me.

Calm down.

They have anger that
I've never seen.

Get away from me.

You need to calm down.

Get away from me, you idiot.

I feel a loss of control.

[screaming]

If things don't change now,
there isn't hope in five years.

Then leave me alone.

Stop!

Calm down.

No, you [bleep] idiot.

If I don't get
help soon, I feel

that it's just going to be a
roller coaster out of control.

I do need help.

Stop following me!

Ow.

Go away.

Oh.

Then leave me alone.

What did you think, girls?

Well, this family is
in pain and the children

are taking it out on their mom.

All that grief is
turning into anger.

Well, that little
girl needs to stop

hitting her poor mother.

Yes.

This lady needs
help and right away.

Because of your
extremely caring nature,

I think that you, Deborah,
are the right nanny

for this family.

NANNY DEB: I'm Nanny Deb
from Holyhead, North Wales,

and I've been a nanny
for over 22 years.

[shouting, screaming]

I've been called to San Diego
to help the Dickson family

with the loss of their father.

- Jacqueline.
- Get off of me.

Then stop.

You crazy [bleep].

Enough.

NANNY DEB: Kirsten
Dickson never expected

she'd end up as a single mom.

She lost her husband
Clay almost a year ago,

and as the anniversary
of his passing nears,

the children's grief
is turning into anger.

I'm going to need every
ounce of nanny experience

I have to turn this
tragic situation around.

With all the fighting
going on in this family,

I don't know if they need
a nanny or a referee.

Guys, I think
the nanny's here.

Hello.

- Hello.
- Kirsten.

It's so nice to meet you.

Nice to meet you, Kirsten.

I'm Nanny Deb.
How are you?

Great.
Come in.

Great.

Thank you.

Jacqueline and Colin,
someone's here to see you,

to meet you.

Jacqueline and Colin
come here, please?

I could go up and get them.

Jacqueline and Colin
were hiding upstairs.

Shut the dryer for me.

These two were obviously
a little intimidated.

Come meet Nanny Deb.

You're feeling
little a little shy?

I know you're excited.

Yeah.

Hi, Jacqueline.
Nice to meet you.

How old are you, eight?

Eight.

OK, so today I'm just
going to hang about, just

watch how your family works,
and try to pretend as much

as you can that I'm invisible.

And then tonight,
I'll be able to tell

you what I think will work.

OK.

OK?

Jacqueline.

Ow, my ear.

Ow.

Enough.

Let go of his ear.

This is his bad ear, OK?

NANNY DEB: The
first thing I notice

is that Jacqueline and Colin
are physically aggressive.

We don't do that.

Ow.

NANNY DEB: To the point
where they're abusive.

Ow.

Ow.

NANNY DEB: The biggest
issue with these children

is that they're extremely
angry, and they don't know how

to deal with their feelings.

- Let go of his shirt.
- No.

Let go of his shirt.

Let me hit her.

NANNY DEB: And given the
fact that these children

have lost their father,
that's understandable but not

acceptable.

Yes.

What did she do?
No.

Enough.
Enough.

No.
No.

No.
No.

No.

No biting, OK?

NANNY DEB: It's
extremely shocking to me

to see a child reach
a level of anger

where they physically
lash out at an adult.

No, we're not doing that, OK?

NANNY DEB: They b*at
on their mother.

KIRSTEN: Stop.
OK?

Stop.
Stop.

Stop.

No.

No.

NANNY DEB: They actually
will pick up objects

and att*ck their mother.

I mean, it is
absolutely abusive,

and I've never seen
anything like it.

And when the children
aren't abusing their mother,

they're abusing each other.

Jacqueline, you are so fat.

my sister's so fat.

JACQUELINE: Colin
calls me Fat-lynn.

COLIN: Oh, Fat-lynn.

Because he thinks
I'm fat, but I'm not.

He has to look at his own self.

He's getting fat.

NANNY DEB (VOICEOVER): And
when Kirsten tries to step in,

she isn't forceful at all.

Don't throw stuff
at your sister.

Stop.

NANNY DEB (VOICEOVER): The level
of disrespect knows no bounds

in the Dickson household.

Sticks and stones
may break my bones,

but names will never hurt me.

COLIN: OK, I have a stone.

Mom, that's not appropriate.

I think you should smack him.

KIRSTEN: Stop.

Stop.

Ow.

KIRSTEN: Enough.

KIRSTEN: Jacqueline
has taken the role

as substitute
mother in the house

and is very much in control.

Jacqueline.

Oh, you're on,
shoes in the house.

You're breaking your own rule.

Jacqueline, what
are you doing?

Looking at Daddy's wallet.

Oh.

NANNY DEB (VOICEOVER): This
is a very difficult time

for the family because it's
almost a year since the passing

of their father.

I just want to
be alone right now.

Jacqueline feels angry that
she can't have her father back,

and she doesn't know
how to process that.

[crying]

Jacqueline, what's wrong?

Honey, what's wrong?

What's wrong?
Come here.

Come here.
It's OK.

Come here.

OK, what's wrong?

Honey, what's bothering you?

I miss my dad.

NANNY DEB (VOICEOVER):
While Jacqueline's

grief causes her
to cry one minute,

she lashes out the next.

No.

It'll just take a minute.

You never listen to me,
especially last night.

She carries a lot of
anger at her father's death,

but doesn't really
want to identify that.

Jacqueline, just
for a few minutes--

I'm not talking to you.

Enough.

Enough slamming doors.

NANNY DEB (VOICEOVER): To
have such expl*sive anger

coming from an
eight-year-old is shocking.

Enough.
Enough.

NANNY DEB (VOICEOVER):
I've never

witnessed anything like it.

You need to calm down.

Let go.

When the kids hit me, I
definitely try to stop it.

I want to take control, but
I don't want to hurt them.

Calm down.

Calm down.

Get away from me.

Get away.

NANNY DEB (VOICEOVER):
I'd hazard

to guess that Jacqueline
wouldn't behave this way

if her father was still here.

You know better than
to talk like that.

Stop bullying me!

Stop talking like that.

Stop, Mom!

Stop.

[shouts]

NANNY DEB (VOICEOVER):
And this behavior

will only get worse if Kirsten
doesn't show her who's boss.

Stop!

Calm down.

No, you [bleep] idiot.

Jacqueline.

NANNY DEB (VOICEOVER): The
situation is heart-wrenching.

It's definitely time to have
some candid words with Mom.

It's been quite a day today.

I know it's been a
really emotional day.

There are some obvious
things that I've

seen with the children.

Don't talk like that.

Stop bullying me!

Stop talking like that.

- Stop, Mom!
- Stop.

[shouts]

The biggest thing I
noticed is the children

are very, very angry.

And I know that a
large part of that

comes from the
loss of their dad.

But this isn't just about
them losing their father.

It's about them
having to realize

that you're in charge now.

My biggest fear right
now is that they

lost not one parent but two.

When Nanny said that the
kids had lost both parents,

it was very hard to hear that.

These children
need to respect you,

and at the moment, they don't.

By you not taking
control of this house,

these children are
out of control,

and they have no parent.

So I want to spend
this week teaching you

how to deal with
being a single parent,

because until they have a
strong parent in this house,

these children aren't
going to feel safe.

And I hope that isn't too
harsh for you to hear,

but it's something that I'm
really afraid of at this point.

So I'm going to go make a plan,
and I'll come back tomorrow,

and we'll talk
about the best way

I can see for you to do that.

Thank you.

OK.

Thank you again for having me.

Thanks.

Thank you for
spending time with us.

I just don't know if I can
do this because my husband

was always the disciplinarian.

I do know that things get
worse before they get better.

NANNY DEB (VOICEOVER):
After a day of observation,

the Dicksons'
problems are clear.

The loss of the
children's father

has turned this
household upside down.

So today, I'm giving the
family their own set of rules.

NANNY DEB: The rule
that I put first is

use your words, not your fists.

Ow.

Second rule is
no name calling.

COLIN: Oh, Fat-lynn.

And the most
important rule is--

Mom is in charge.

Mom is in charge.

She is in charge of the house.

My husband had always
been the take-charge parent.

And then all of a sudden,
I'm in the position

where I need to lead the ship.

Not you.

No.

When I was growing up, I
only had one parent, my mom.

My dad left when
I was a tiny baby.

My mom was the only parent I
had, and she was in charge.

Mom is your only
parent in the home.

She is in charge.

She's going to make the rules.

You guys are going
to follow them.

I don't think my mom's
ready to be the boss.

She needs more training.

Next, there's no more
hitting Mom ever, ever again.

Stop it.

- Then leave me alone.
- Stop.

Calm down.

So just remember
now, Mom is in charge.

She'll try.

I was worried
with how my children

were so out of control.

How could these rules
apply to our family

and work within
such a short time?

NANNY DEB (VOICEOVER): My
plan for today is to show Mom

how to effectively
guide her children,

and then I'll stand back
and let her do it herself.

And because Colin is younger,
we're starting with him.

Jacqueline wants time alone, and
Colin simply isn't having it.

NANNY DEB: Don't play with her.

Put it back up.

NANNY DEB (VOICEOVER):
is a perfect chance

for Mom to practice some
of her parenting skills.

KIRSTEN: You have to
respect her wishes, OK?

COLIN: Get off of me.

I'm angry.

If you're angry, you
go to the other room.

NANNY DEB (VOICEOVER):
And for Colin to practice

using his words.

Turn him around.

No.

You look at me, Colin.

No.

I mean business, Colin.

You look at me.
I mean it.

I'm angry.

That's fine.

You're allowed to be angry.

NANNY DEB (VOICEOVER):
I'm happy to see Colin

expressing his feelings
and Mom working

on her new parenting skills.

I will let go of you so you if
you either go to the other room

or go sit down where
I can talk to you.

No.
Neither.

Well, then you
were going to come

and calm down and sit down.

Good.
Good.

Right now.

No.

NANNY DEB: Good job.

Good job.

You need five minutes away.

NANNY DEB (VOICEOVER): Mom's
actually doing quite well.

Come on.

You listen to me, Colin.
- Ow.

NANNY DEB (VOICEOVER):
Her assertiveness

is having an effect.

I have to say that
I'm very proud of you,

Colin, because even though
you're really angry right now--

No.

--you are not hitting Mommy.

NANNY DEB (VOICEOVER):
staying strong,

Kirsten will prove to Colin that
she is capable of discipline.

Do you want to
sit down right here?

I want you to sit down
with him right now, OK?

And even if he's
not talking to you,

I want you to tell him
that you were in charge,

and that you are the adult. OK?

All right.

Good job.

You're doing great.

I'm not talking.

You need to know that
your mom is in charge.

Your mom is the boss.

No, no no.

And I know what's
best for you.

I'm here to be Mom
and Dad for you.

I don't want you to be here.

Colin, I know you
miss your Daddy dearly.

I'd rather have
him here than you.

But he's not.

But he's not.

I'm the one here for you, and
I will make Dad proud and happy

that I can take care of you.

He's very happy right now
that I'm making changes--

No, he's not.

KIRSTEN: --and that I'm
becoming the boss of the family.

No, he's not.

I think the toughest thing
raising the kids without Clay

is just not knowing how
to be a father to them.

What do you think
Dad would have done?

He would have just--

Would he have told
you to go to your room?

I think so.

I would listen, but--

- I think that's what-- see?
- --I won't listen to you.

See?
And you know what?

That's what's going to change.

You are going to listen to
me, just like you did to Dad.

No.
Give me a little space.

OK.

OK.

I can give you a little space.

That was awesome.

Good job.

Thank you.

Back in the driving seat.

NANNY DEB (VOICEOVER):
Kirsten did

a good job with Colin,
the real challenge

lies ahead with Jacqueline.

Jacqueline, you need
to get off the phone.

Tell her you need
to go right now.

NANNY DEB (VOICEOVER): When
it came time to do homework,

Jacqueline decided she
wanted to talk on the phone.

It's homework time.

Good grab your backpack.

No.

It's not OK to use
the phone right now.

Stop.

I just have to say one thing.
- No.

No.

No, you cannot call her back.

No.

Do you know what one thing is?

I actually took
the phone apart so

that she couldn't do that.

- Give it.
- Nope.

NANNY DEB (VOICEOVER):
Kirsten is trying

to enforce the new
rules, but she's

not firm enough with Jacqueline,
and that has got to change.

What is the rule
you just broke?

Nothing.

Hitting me, OK?

That's a no.

That is a no.
- Give it to me.

You need to settle down, OK?

- Give it to me then!
- Settle down.

No.
Jacqueline.

JACQUELINE: Give it to me!

KIRSTEN: No.

NANNY DEB (VOICEOVER): Kirsten
must put aside her grief

and take charge for the
sake of her children.

You want to get
hurt really bad?

KIRSTEN: No,
Jacqueline, it's not OK.

No.
- Yes.

No.

NANNY DEB (VOICEOVER): While
Kirsten is at least trying,

she's running scared
from her eight-year-old.

Hitting me does
not get your way.

- Give it--
- No.

No.
JACQUELINE: --to me--

KIRSTEN: No.
JACQUELINE: --now.

KIRSTEN: No.
No.

I was trying to utilize the
rules that Nanny had given me,

but it wasn't working.

It does not work.

- Give it to me!
- No.

Yes.

I am the boss, Jacqueline,
and you don't set the rules.

No.

JACQUELINE: Give it to me.

To have Jacqueline become
so aggressive physically,

it's very emotionally
disturbing.

No, it's not OK, Jacqueline.

Jacqueline, stop.

No.

OK.

It's incredibly hard
to see this mom being

att*cked by this
little girl who's so

out of control with her anger.

You've been doing really well.

Just when Jacqueline
feels she has the power,

she just keeps going and going.

Well, that's because she
feels she has the power.

You're right.

You gotta learn to
show when you're angry.

It's OK for you to get angry.

That's how you're
going to teach them

how to deal with getting angry.

Jacqueline is having
a really hard time

adjusting to the
rules because they

are so incredibly different.

Before, she always won
when she would fight,

and now it's not working.

So I'm having to go in and
get in between this mother

and daughter and teach them
how to figure things out.

That is really
unacceptable behavior.

Being angry is fine,
but Mom is not going

to take being hit anymore.

And you are never
ever going to get

your own way by being violent.

Because when you hit
her, that makes her mad,

and I want you to tell them.

Because if you don't
tell them and show them

how you deal with
being angry, they're

not going to know how either.

Because part of the problem with
you being so soft and gentle

is they don't know how you feel.

NANNY DEB (VOICEOVER):
is a perfect opportunity

for me to show Kirsten exactly
how to talk to her daughter.

NANNY DEB: It's perfectly fine
for you to say to your child,

you know what, I am really,
really angry right now.

It is not OK for
you to hit me, and I

am walking away, and taking
my 10 minutes until I'm ready.

You have a different tone
for different reactions.

You're soft.

You're warm and loving,
and then you're angry.

NANNY DEB (VOICEOVER):
Kirsten must learn to be firm,

Jacqueline's anger is
fueling this family's fire.

It really pains me to
see so much sadness

and frustration in Jacqueline.

This little girl is clearly
suffering from a broken heart,

so I'm going to try reaching
out in hopes of getting

to the root of her anger.

Hey, Jacqueline,
what's going on?

You want to spend
some time by yourself?

No?

You want to talk to me?

You can talk to me.

NANNY DEB (VOICEOVER):
was surprised

to find that Jacqueline
was as anxious to talk

to me as I was to talk to her.

She was very open.

So what do you
want to talk about?

Well, my mom doesn't really
notice that I miss my dad.

You don't think she
notices you miss your dad?

How come?

Usually, my mom just pays
attention to my brother.

NANNY DEB: Yeah?

That's how you feel?

That's got to be really hard.

Do you think that you
were a lot like your dad?

And he understood you more?

Yeah.

I just saw a little girl
who wants to be loved.

NANNY DEB (VOICEOVER):
I can see that

underneath her tough exterior,
Jacqueline's just aching

for some comfort and attention.

That's a great idea.

Will you throw
some rocks with me?

Sure.

NANNY DEB (VOICEOVER): I was
touched when Jacqueline asked

me to throw rocks with
her, something she'd

only shared with her father.

JACQUELINE: It makes
me sad that he's

not with me because
he used to always

say I love you, baby cakes.

My dad was the best
friend I've ever had.

Nothing can change that.

I got to throw rocks
with Nanny Deb.

It's like my dad
was there with me.

Whoa.

Yeah.

That one was pretty far.

NANNY DEB: She identified
so closely with her father,

that now that he's
gone, she doesn't

have anyone to identify with.

Now she feels alone.

She feels as though no one
really understands her the way

he did, and that's a huge
loss for a little girl.

I'm going to make a promise to
you right now that by the time

I leave this house,
your mom is going

to be able to listen
to you and understand

you a lot better, OK?

I want you to always know
if there's anything you need

to talk about, or even if you
just want someone to listen

that I'll be around, OK?

Will that help you?

OK, I'm really glad.

I'm sorry you're having
a hard time today.

JACQUELINE: I'm going to go
inside and wash my hands.

NANNY DEB: Yeah, me too.

JACQUELINE: Then maybe later on,
we could throw some more rocks.

NANNY DEB: Yeah.

NANNY DEB (VOICEOVER): Halfway
through our fourth day,

Jacqueline is still
running this house.

That won't change
without a fight.

NANNY DEB (VOICEOVER):
And when Kirsten commands

Jacqueline to stop
eating before dinner,

her daughter disrespects her.

Please put those away.

They're not yours.

You wish.

KIRSTEN: OK, I'm going to
count to 10, Jacqueline.

If you don't put them
away, then you don't get

your rice that I made for you.

the rice that I gave you.


COLIN: Then who's
going to eat it?

KIRSTEN: 4, 5, 6.

JACQUELINE: Dang, do you have
to count over just stupid food?




Do you count for
everything, crazy woman?


No rice for you.

She was eating a snack,
and I'd asked her to stop.

She didn't stop eating it,
so I gave her a consequence.

No!

Screaming is
not going to help.

Then say I get it now!

I want it.

Jacqueline.

She became irate and
physical right away about it.

No.

No.

It's mine.

Jacqueline, you're making
me very angry right now.

So?

I don't care.

It's not OK to hit me.

NANNY DEB (VOICEOVER):
Jacqueline is literally

pushing her mother around.

I'm very angry that
you're touching me and not

giving me my personal space.
- I don't care!

NANNY DEB (VOICEOVER):
If Kirsten continues

to retreat from her
daughter, this family

will never move forward.

I want the rice!

No.
No.

It's not OK.

You let go of me and
give me 10 minutes.

JACQUELINE: Let me have it.

The rice is going to burn.

KIRSTEN: No.

I'm very angry at you right now.

You don't need 10 minutes!

I am allowed to
have my 10 minutes.

You leave me alone
for my 10 minutes.

No, you don't get it.

Get my rice out then.

You know what, kicking
is not acceptable.

You need to give me my
personal space, Jacqueline.

I don't care!

You're not the
boss of this house.

No!

NANNY DEB (VOICEOVER):
Kirsten says she's in charge,

but she doesn't
really believe it,

and neither does Jacqueline.

KIRSTEN: I was trying so
hard to apply the rules,

but I wasn't strong enough.

Get my rice now!

You can't-- you know
what, it's not safe to push

me down the stairs, Jacqueline.

So get my rice now!

Calmly walk down
the stairs, please?

No.

NANNY DEB (VOICEOVER): This
is becoming unbearable,

but I cannot step in.

Kirsten must learn to
stand up for herself,

and she must learn now.

No, Jacqueline.

No.

I told you the truth, and I'm
going to do it if you don't.

You know what, Jacqueline?

Stop.
JACQUELINE: Do it then.

KIRSTEN: Stop.
JACQUELINE: Do it then.

OK?
No.

Biting and kicking and hitting
don't get the things you want.

Get my rice now.

No, Jacqueline.

No.

You make me really, really--

- You make me very angry.
- --angry.

KIRSTEN: You make me very angry.

JACQUELINE: Really, really--

KIRSTEN: Then you need
to go take time away.

- Get my rice out!
- No.

It's not that hard!

[shouting]

Stop it.

No

I'm very angry
at you right now.

I don't care!

You need to stop.

The biggest
obstacle for Kirsten

is to find that inner
strength within herself.

It's just food!

Jacqueline, you know what?

You trying to get your
way doesn't fix things.

You're not going to have
your way anymore from hitting

me and pushing me around.

And I'm not going to back down.

I'm going to follow through.

Jacqueline is not the boss.

I am the boss, and you
have to respect that.

I was really hoping that Nanny
could help me in what can I do.

Come here.

Sit next to your mom.

This isn't working.

If you're not willing
to follow the rules,

we're going to get really tough.

You go to your room right
now, and you do not come out.

Off.

I'm really concerned that if
Kirsten doesn't get confident,

this family is going to
continue to fall apart.

You can't let them
treat you like this.

As soon as it starts,
you have to stop it.

And you just have to
tell her, I am getting

tough with you, Jacqueline.

You need to get
away from me now.

OK?

If you let her take
this control now,

your life is going to
be miserable forever.

Jacqueline, your
eight minutes is up.

Now, you do have to go
downstairs because your mom's

going to talk to you.

OK?

Come on.

I think, in a way, that
Jacqueline's looking

for answers to her problems.

She definitely wants help.

Jacqueline.

You need to turn that
chair around right now

and look at your mother
while she's talking to you.

Otherwise, that's disrespectful.

Kirsten is the sole parent
these children have,

and it is her responsibility
to earn their respect.

It's not OK for you
to hit me with things.

It's not OK.

You're not going
to do it anymore.

If every time your mom was
upset with you, she hit you,

how would you feel?

Bad.

I've told you
this before today,

and I'm telling you again--

hitting your mother is
no longer acceptable.

I don't want to hit
my mom, but sometimes

I just want to because I want
to get all my madness out.

But now that's going to stop.

You think you can try
a little harder now?

Can I give you a hug?

After Nanny had talked to her,
Jacqueline did agree that she

was going to try to be better.

But I know you're going
to be able to do it, OK?

It's going to be OK, I promise.

I guess I'd better start
doing what my mom says.

Go help Mom.

All right, you guys, we have
to clean up all this mess

before you can do dinner.

You're taking responsibility.

That's great.

KIRSTEN: Good job.

The wall that's been between
Jacqueline and her mother

is starting to come down.

She now is feeling as though
she can trust her mother.

I think my dad is
looking down and saying

he is really proud of me.

NANNY DEB (VOICEOVER):
Over the next few days,

healing was in evidence all
around the Dickson house.

Now that Jacqueline
is comfortable

expressing her feelings,
the v*olence is

becoming a thing of the past.

Oh, look at that smile.

NANNY DEB (VOICEOVER): Colin
and Jacqueline are happier now

and should feelings
of sadness or anger

arise, they take it out on their
pillows and not on their mom.

And Kirsten is closer with
her daughter than ever before.

Mom, do you want to go
through rocks with me?

Sure.

We can do that
for a few minutes.

NANNY DEB (VOICEOVER):
Jacqueline even invited

her mom to go rock throwing--

This is for Nanny Deb.

NANNY DEB (VOICEOVER):
--an activity she'd earlier

reserved only for her father.

Oh, mine went on the street.

NANNY DEB (VOICEOVER):
And most importantly,

now that Jacqueline
has calmed down,

Kirsten has no
problem speaking up.

Psych.

KIRSTEN: No kicking.
No kicking.

JACQUELINE: No.

You go in your room for
eight minutes right now.

No!

Right now.

NANNY DEB (VOICEOVER): And
she's finally become the voice

of authority in her house.

That was the first
time where she's

actually finally realized that
she couldn't get away with it.

I feel really good about that.

You going to cry?

Yeah.

Good job.

Good job.

Oh.

NANNY DEB (VOICEOVER): My
week in San Diego has been

one of the toughest I've had.

But thankfully, it's also been
one of the most gratifying.

Oh.

NANNY DEB (VOICEOVER): I'm
happy to see Kirsten finally

regaining control of
her home, and the timing

couldn't be better.

Today is the one year
anniversary of her husband

Clay's passing, so
she and the children

are going to honor him
with a special dinner.

You need to take
your shower soon, OK?

NANNY DEB (VOICEOVER):
Jacqueline picked out

a beautiful dress that
her dad had bought

specially for her in London.

Oh, wow.

Look at you.

NANNY DEB (VOICEOVER):
She got dressed up.

She put on makeup,
brushed her hair.

She looked really
pretty, and she

showed that it was
very important to her

that she wanted to
commemorate this properly.

Wow.

Look at you, pretty girl.

She looked very beautiful
and like a little doll to me,

and I was very touched.

NANNY DEB (VOICEOVER): It was
the first time during my stay

with the Dicksons that I saw
them together as a family.

I couldn't have been more proud.

I'd like to say a few words
about Daddy because it's

a year since Daddy d*ed.

We miss him a lot.

We love him.

We will always love
him, and I feel

so blessed that I could have
both of you with me for life.

NANNY DEB: Seeing the
family in so much pain,

and seeing how they've chosen
to honor this wonderful person

that they miss so much was just
a very, very touching moment.

KIRSTEN: I know
we've had hard times,

but I know that
things will get better

because I love you so much.

NANNY DEB (VOICEOVER): It was
really a beautiful moment.

I saw a very gentle, sweet,
loving side to Jacqueline.

We miss your Dad so much,
but we'll never forget him.

You couldn't not be touched.

I'll do anything
for you, Jacqueline.

I know that you want
to be a good girl.

And together as a
family, we can do a lot.

I love you very much.

I felt as though it was
definitely an honor that I

was there to witness that.

This family has
come full circle,

and all that's left
to do is say goodbye.

It's my last day.

I have to say
goodbye to you guys.

It's been a really good week.

You've helped us so much.

I'm glad you guys have spent
this time with me this week

and worked really
hard because it's

really been important to me.

Because you and me have
become friends, haven't we?

Thank you.

JACQUELINE: You're my nanny.

Thank you, sweetheart.

That's really sweet.

Thank you.

Oh, I love you.

I'm going to miss you so much.

I'm going to miss you too.

NANNY DEB (VOICEOVER): It
was just very, very touching

to hear from this little girl
who's come a long way from not

expressing her feelings at
all to being able to express

them so clearly and heartfelt.

All right, Mom.

With everything that she's
gone through this week,

Kirsten's now looking always
to the light at the end

of that tunnel, to the
promise of the future,

to what will lie
ahead for this family.

This has been a really
emotional week for both of us.

For you in particular.

This week I've watched you
go from being someone who

was almost afraid to be strong,
someone who was so passive

that it was inhibiting
her, to being a really

strong, empowered
woman and setting

the best example for her kids.

I feel that my husband Clay is
looking down on me from heaven

and that he's very, very
happy looking at our family

and can see that
things have gotten so

much better with Nanny's help.

And I know that he's
proud of me for finding

it within myself to be the
strong parent that he was.

I'm so happy that you came.

OK.

Oh, I love you so much.

Oh, you guys are the best.

NANNY DEB (VOICEOVER): While
the Dickson family have

a great deal of healing ahead
of them, they've come so far,

I know they will persevere.

And after enduring this past
year, they truly deserve it.

KIRSTEN: Wow, look.

Look.

Let's see what this is.

"To the Dicksons, you have
taken many important steps

towards becoming a
happy family once again.

My friends at
Nanny Central and I

would like to send you
all on a family vacation

to Hawaii to enjoy the beach
and swim with the dolphins.

Love, Nanny Deb."

Wow.

Yay!

I want to surf
with the dolphins.

KIRSTEN: That'd be fun.

COLIN: Yeah.

I've never done it.