03x07 - Landsberger Family

[bunniefuu]

NARRATOR: They're every
parent's worst nightmare.

Don't bike.

You're going to be sorry.

NARRATOR: Kids completely
out of control.

Give me the Kn*fe.

I want to k*ll you.

NARRATOR: And taking
over the household.

Don't do that.

NARRATOR: These families have
reached the end of their rope.

How was I supposed to
know I was going to have

three kids in two years?

NARRATOR: They're in
desperate need of help.

Shut up, everyone!

NARRATOR: They only have
one alternative left.

It's time to contact Nanny 911.

[phone ringing]

Hello.

This is Nanny 911.

NARRATOR: We've gathered a
team of world class nannies

from all over the globe.

Each week, from Nanny
Central, they will watch

a video of a family in crisis--

Stop it.

NARRATOR: And decide which
nanny is best suited to help.

They will then have one week to
take our families from living

hell to a family bliss.

Give me my life back.

It's mine!

NARRATOR: Can these
families be saved?

I hate Daddy and Mommy.

It's an emotional
roller coaster.

Unless you get
this right, it's

all going to fall to pieces.

If you think you can do a
better job, get on with it.

NARRATOR: Parents of
America, help is on the way.

Nanny's here.

Nanny's here.

NARRATOR: Tonight,
Melissa and Bob

Landsberger's three little divas
have them singing the blues.

We've lost a few baby sitters.

Can you look at me?

NARRATOR: Control freak
mom can't get her daughters

to face the music.
- Stop saying what.

I've told you already--
- What?

I want you to stop
touching things.

She keeps picking and you
wonder who the child is.

NARRATOR: While
Dad knows the tune,

but can't remember the words.

Bob comes home and
he's so disconnected.

You know, one
big huge thing is

you need to work on yourself.

NARRATOR: Will Nanny Yvonne's
solo bring down the house?

I'm being myself.

She was so defensive.

NARRATOR: It's Once,
Twice, Three Times a Lady.

I don't know why you called
Nanny 911 to be honest.

NARRATOR: Tonight on Nanny 911.

[theme music]

[screaming]

Ow.

[belches]

I'm Melissa Landsberger.

I'm a nurse and a
mother of three girls.

They are just like wild animals.

Girls, I told you to stop.

I'm Bob Landsberger, 31 years
old, and I'm a project manager.

Being a father of
three girls is hard.

Courtney, Madison, stop.

We've been married eight years.

Eight years of no break.

Madison, Paige.

I'm having problems
with respect in my home.

Get back here right now.

Get back here.

Well, there's nothing to do.

Courtney is 11 and she just
thinks that she can talk back

and say whatever she wants.

Be careful.

[mocking]

This is not funny.

I could tell her the sky
is blue, and she'll say,

no, it's not.

MELISSA: No, you're not.
- Yeah, I am.

You can't go out the
front door, Courtney.

You can't go out.

She might run away, but she's
evolving into a teenager.

I think that's a big problem.

Courtney.

Courtney is my
stepdaughter, and she thinks

she's treated differently.
- She's trying to get her way.

She does it all the time.

The blame's always on me.

Whatever.

MELISSA: Madison's the middle
child, and she's the whiny one.

I only got a sandwich, and
she has the cheesy cr*cker.

Madison really likes
to irritate her sister.

We tell her to stay
out of Courtney's room,

and she just doesn't care.

Paige, she's the youngest,
and she's a little princess.

She's very sensitive.

You can't tell her to do
anything and she'll be crying.

It's OK.

Oh, sweetie.

She will look in
the mirror and she

goes, who is your princess?

And I'm thinking, are we
creating a little monster here?

Paigey, can you put your
thumb out of your mouth?

She basically wants to lay
around and suck her thumb,

and she has this blanket that
goes everywhere with her.

Want to go outside in
the backyard and play,

or do you want to sit here
all day and suck your thumb

and hold your blankie?

We've lost a few babysitters.

They've not wanted to come
back because the kids are

hard to handle.

This is ridiculous.

Girls act out.

It stresses you out
and makes you mad.

I am serious.

Get back in here.

The talking back
drives me crazy.

It drives Bob crazy.

We can't stand it.
Madison--

Give me a bath!

Do not talk with that tone.

Give me a bath!

Nobody wants to listen to Mom.

Ow.

It's just chaos.
They don't get along.

They're fighting about this.

Everybody's fighting.

Courtney will do
anything to get attention,

so she will hit Madison.

Ow.

You know what, I
am so tired of this.

Every day is so stressful.

This isn't a funny game.

Get in there now.

Get over here now.

This isn't funny.

Having three girls is definitely
a hard adjustment for Bob.

He grew up in a family of
all boys, and he's a hunter.

He's a fisher.

Draw a picture of him--

It's frustrating
trying to find

something to do with girls.

I had my way, we'd go fishing.

Bob, do you think you
should be watching this?

There's a lot of
nitpicking or henpecking.

Bob?
Bob?

Bob?
- What?

Are you going
to be that quiet?

Bob's communication
skills are lacking a lot.

Just go up and talk to her.

No.

Why don't you go talk to her if
you want to talk to her so bad?

Because-- Fine.
I will.

Because that's the problem,
is I'm always talking to them

and you're not.

Melissa criticizes
what I am doing a lot.

Bob, do you want to
get them to clean up,

or are you just
going to sit there?

I feel it's not 50/50, and
I feel like a single parent.

Bob, you're frustrating me.

I think I do a little
more than she does.

Then she says
I'm yelling at her.

You are yelling at her.

Thanks, Bob.

Appreciate it.

What are we doing to our kids?

I know this is affecting
them, but how do we stop?

You know what?
I just give up.

You figure it out.

I see Courtney, and I'm so
worried that she's going to be

this little hellion teenager.

Stop.
Come here.

I'm sure it's going
to get even worse.

No.

I just need help
being a parent.

Nope.

Nope.

Nope.

No.

I'll get hurt.

I don't really care.

Ow.

Well, girls, what
are your opinions?

Well, that is one bossy mummy.

She needs to learn to
just pick her battles.

These sisters need to stop
slugging and start hugging.

True.

The girls need to stop
picking at each other,

but you can really see where
they're getting it from.

Thank you so much.

All this bickering
has got to stop.

It's time for Mom and Dad
to start acting as parents.

Yvonne, your quiet patience
will help this young family

to grow up at last.

Thank you.

NANNY YVONNE: As
I understand it,

the Landsberger family
is out of control.

Overbearing mom Melissa
is constantly battling

with her three daughters.

Listen to me.

Listen to me.

This is not a discussion
we're going to have right now.

NANNY YVONNE: While
disinterested dad

Bob seems like he'd rather
be anywhere but home.

What is the matter with you?

NANNY YVONNE: I hope I can
help this family reconnect

before it totally falls apart.

These girls need to stop
slugging and start hugging.

[knocking]

Hello.

Hello.

I'm Nanny Yvonne
from Nanny 911.

Hi.
I'm Melissa.

Come on in.
- Thank you.

I'm nervous for her to
tell me some of the issues

that we have.

Guess who's coming?

It's Nanny.

It seems the nanny is
coming because we fight a lot.

Good morning.

So let me introduce myself.

I'm Nanny Yvonne.
- Hi.

Bob.

Hi, Bob.

How are you?

I'm nervous about the nanny
coming in and telling me that I

should be doing this or that.

The reason I'm here
today is to observe you.

You carry on doing what you
normally do, all of you,

and that includes Mom and Dad,
and you'll find me peeking

around corners watching you.

NANNY YVONNE: As my
observation begins,

Mom serves up one of
her breakfast favorites,

but it's not
everyone's favorite.

MELISSA: Yeah, it's done.

Courtney.

I'm not eating that.

Then I guess you're
going to be really hungry.

Please?

No.

NANNY YVONNE: My
first impression

of the Landsberger
family is there

is just negativity everywhere.

It is not funny.

It's rude.
Bad manners.

Madison, you have a napkin.

Use your napkin when you
wipe your mouth, please?

NANNY YVONNE: The
day has barely begun

and Mom already looks exhausted.

Burnt out.

I think we both are burnt out.

You don't always want
to deal with three kids.

Mom, there's red stuff.

MELISSA: There's not red stuff.

It's just brown.

BOB: There's nothing red in it.

NANNY YVONNE: 11-year-old
Courtney is a pre-teen, who

desperately wants to be heard.

MELISSA: If you take
a banana, you're

going to eat the whole thing.

I don't feel good.

MELISSA: I'm sorry, then you
sit here until you feel better.

I get tired and I get sick
of listening to her whine

or talking back to me.

Madison, can you use your
fork like everybody else?

There's no positive
reinforcement in the house.

It's all negative
criticism and nitpicking.

After breakfast, Dad checks
out while Mom nags the girls

about cleaning their rooms.

I want you to
make your bed nice.

Will you go up there
and make it now?

Do you hear what I'm saying?
- Yes.

Can you look at me?

Do you hear what I'm saying?

Can you hear what I'm saying?

NANNY YVONNE: It's
unbelievable how

much henpecking Melissa does.

Please organize them.

Can I have you just pick
up your bed a little bit?

No.

After asking them seven
times, and Madison just laying

on the floor telling me no.

No.

I just get fed up with it.

This is not just my job.

Stop what you're
doing and come here.

Come here.

NANNY YVONNE: Melissa doesn't
know how to pick her battles.

Everything is a crisis.

MELISSA: Come on, this
stuff is ridiculous.

She'll probably
tell you that I

should be doing more
to help her out,

but I think it's pretty close.

NANNY YVONNE: When Mom gets
tired of riding the girls,

she turns her
attention to poor Dad.

Sometimes I feel like Bob's
just on the sideline going,

you know, whatever.

And I'm thinking, you
know, help me out.

OK, well, let's put
it the right way.

- No.
- Yes.

And I want all the junk that's
in your drawers taken out.

I'm just going to
take all the toys

and give them to kids that want
them and take care of them.

NANNY YVONNE: If Melissa
doesn't stop the henpecking,

I'm afraid these chickens
will fly the coop.

As the day wears on, it's clear
who's getting all of mom's

positive attention, baby Paige.

MELISSA: Why don't you
give Mommy your blankie?

Paige is four going on one.

It's all icky.

No.

She has this
blankie, you know,

and she just doesn't
want to be away from it.

You want to be a baby?

NANNY YVONNE: She is completely
babied by her mother,

her father.

Ew.

That's a pretty stinky blankie.

MELISSA: We can't get it
away from her to wash it.

You know, it's
time to give that up.

I love you.

NANNY YVONNE: And while
Melissa babies Paige,

Courtney desperately tries
to talk to her stepdad.

I thought she said beer.

I'm like, oh.

NANNY YVONNE: But he
simply ignores her.

She said root beer.

Courtney is craving
attention from her father,

and she can't seem to get it.

It's hard to do
the girl things.

NANNY YVONNE: Later, as
Mom and Dad prepare lunch,

they're oblivious to the
gathering storm upstairs.

Madison is determined to
inv*de Courtney's space.

Upset with the lack of
attention from her parents

and angry that Madison
won't respect her privacy,

it ends up with quite
violent behavior.

MELISSA: Courtney I think
really does like Madison

because I think
Madison is the one

that stole her attention away.

[crying]

NANNY YVONNE: The one time
when Melissa should intervene,

she's totally clueless.

[crying]

After lunch, Mom orders
everyone outside to play,

but pre-teen Courtney
doesn't want to go.

- Yeah.
- No.

- Yeah, you are.
- No, I'm not.

- Yeah, you are.
- No, I'm not.

Yes.

NANNY YVONNE: There's no end
to the childish tit for tat

between Melissa and Courtney.

MELISSA: Yes, Courtney.

I'm not going outside.

MELISSA: Yes.

When I say something, I expect
you not to say anything.

She doesn't think she
has to listen to me.

Let's go outside.

NANNY YVONNE: Melissa
doesn't understand

that 11-year-old
Courtney is a tween,

who wants nothing less than to
play outside with Mom and Dad.

- I'm not going in the backyard.
- Yeah, you are.

Come on.
Let's go in the backyard.

Come on.

NANNY YVONNE: Melissa
is still treating

Courtney like a baby
forcing Courtney

to act out in a negative way.

MELISSA: (MOCKING)
It's so boring.

It's so boring.

NANNY YVONNE: Instead of any
kind of reasonable discussion,

Melissa just belittles
and badgers Courtney.

I'm going inside.

No, you're not, Courtney.

You're going to sit out
here with our family today.

The reason I'm here I think
is because of poor parenting,

not from children
out of control.

Courtney, stop
right this second.

I just think, what
are you doing?

And why do you run from me?

Courtney, stop.

NANNY YVONNE: I think
it's obvious why

Courtney runs from her mother.

By dinnertime, everybody is
at odds with one another.

[arguing]

[groaning]

NANNY YVONNE: This behavior
is clearly inappropriate,

but Dad just tunes it
out, and Mom and Courtney

just continue their banter.

Whatever, Courtney.

Nobody asked you.


Courtney?

NANNY YVONNE: When Dad
finally does speak up,

it's to laugh at Courtney.

Come on, Courtney.

She is my stepdaughter,
and I think

sometimes she'll play that.

Rules.

NANNY YVONNE: No one is
listening to this poor girl.

MELISSA: Do you want to
get them to set the table?

Yeah, I will in a little bit.

When Melissa gets upset at
the kids, I think some of it

comes out on me.

I've been eating all day.

NANNY YVONNE: It makes me
angry when Melissa keeps

picking at her husband
and her children,

and basically belittling them.

I can't eat this.

- I know, you can't eat--
- There, right like that.

That's how--

Yeah, I noticed that,
Paigey, that you're

kind of messy tonight.

That is absolutely disgusting.

NANNY YVONNE: And
I've seen enough.

It's time to sit
these parents down.

Would you mind if I
have a word with you

just about what I've
been seeing today

and just kind of go
over a couple of things?

Sure.
OK.

I was very nervous.

I don't know why,
but I don't think

I've ever been that nervous.

One of the biggest
things that I've seen today

is a lack of respect.

I'm scared that she's going
to tell us that as parents

that's where the problem lies.

And I don't mean
just with you two.

I mean with the
children as well.

And the way they
treat each other.

It's quite violent,
to be honest with you.

Also, there's a lot of
talking, but there's not

a lot of listening,
and I think it's

because you're saying things
over and over and over again.

Hey, do you hear
what I'm saying?

Can you look at me?

Do you hear what I'm saying?

You need to step
up a little bit more

and you need to step
down a little bit more.

You're constantly on top of
the children and you're not.

That made me mad, because
I felt att*cked by her.

And the biggest problem
I see is that Courtney

is on the verge of
becoming a young woman

and her needs are not being met.

She is more of a teenager at

So you need to get
on top of that now.

MELISSA: No, you're not.

Yeah, I am.

She's 11 years
old going on 15, 16,

and if you don't have
communication now, once you've

lost them, you've lost them.

Are you OK?

I'm fine.

It's such a fragile time, and
I'm so worried they're not

going to come home
hugging us and loving

us when they're teenagers.

All this change is rough.

Yeah.

I'm very aware of that.

What she said about me
and Melissa really hit home.

So I'm going to go, I'm
going to work out some things,

and let's get to it.

All right?
- Great.

OK.

Well, hang on in there.

Thank you.

All right.

I love my kids.

I love them.

I just don't know how to do it.

NANNY YVONNE: After
a day of observation,

the problems in the
Landsberger house are clear.

Too much nagging and
not enough listening.

So today, I'm giving the
family their own set of rules.

I'm going to call
the girls down.

I'm nervous for her to
tell me some of the issues

that we have as family.

Girls?

I hope that she can help us.

I hope that she can have ideas
of how to get them to do this

or that or what our issues are.

Now the first
one says respect.

We respect each other.

It's so boring.

This is not funny.

And we respect
each other's things.

And that means respect
each other's space,

each other's privacy.

OK?

Now the next one is interesting.

No more henpecking.

Melissa, I think,
does the henpecking.

She's always talking.

She's always excited, hyper.

You know how
hens pick at things

and they just won't
let go and they

keep picking at each other?

Hey, do you hear
what I'm saying?

Can you look at me?

Do you hear what I'm saying?

Look at me.

Do you hear what I'm saying?

I am who I am.

I can't change that.

I talk a lot and maybe
she saw that as me

being too much of a talker.

Which leads me
on to the next one,

less talking, more
listening, OK?

We're not accusing
anyone here, Dad.

Just laying down the rules.

And the last one is no hitting.

The hitting rule is
going to get me in trouble.

I also have
something else, OK?

This is going to help
you do your chores.

Oh, look at--

I would never have
thought of that.

I never would have thought
of that in a million years.

Let's just say, for instance,
you all do your chores, OK?

You're going to be earning
money to put towards your things

that you may want.

OK?

I'm going to put these
on the refrigerator

just so Mom and Dad
don't forget, all right?

It was a little intimidating
for me as a mother

because I've been a
mother for 11 years.

You know, it's like
there's too many rules.

NANNY YVONNE: Having set
down the new family rules,

I went right to work
on Paigey's blankie.

I think it's almost parents
don't want their children

to stop being babies
and they baby them,

so I told Paige that
she was a big girl now.

And I told Paige to put her
blanket under her pillow

every day, and then
she could come back

and have a blanket at night.

Paige, can you tell Mommy.

Listen, what we do with blankie?

So can you go and put it
under your pillow like we said?

Go put it under your pillow.

The first thing she did was go
and put it under her pillow.

Oh.

Big girl, give me five.

NANNY YVONNE: Blankie
under the pillow.

MELISSA: All right.

Nice.

Now it's time to give
pre-teen Courtney

some much needed privacy.

Madison, get up.

I want to sit down.

I told you to get up.

I'm sitting-- ow.

What is wrong with you?

NANNY YVONNE: The reason
for this bad behavior

is Courtney needs to have her
own space a little bit more,

and I need to set her parents
down and let them know.

This is her space.

She's becoming 11 going on

She's evolving
into a young lady.

I felt a lot of empathy
towards Courtney

because I can remember
being in that position.

When you need to think
about things, OK,

and you really need your
space, and you need to get

your thoughts together, right?

Then I want you to use this.

Courtney's face
absolutely lit up

to have her own space
and permission to do it,

was just amazing.

And you see what that says?

And you see what that says?

OK?

But use it wisely, Courtney.

If you need space, and you
need to think about what

you want to talk to
Mom and Dad about,

this is what you can use.

We're going to put
it on your door

and this means your
sisters can't come in, OK?

I have some doubts
with that sign

because the kids are not going
to follow along with that.

NANNY YVONNE: Next,
I decided we should

get right to work and begin
helping Mom with the chores.

This is excellent.
Thank you.

Thank you.

Thank you.

Things are running
quite smoothly

and girls love the chore board.

Well, almost all of the girls.

No.

NANNY YVONNE: Melissa
seems to resent

the fact that her children
are actually listening to me.

I just think that
with the Nanny,

they're responding to her
so well and not to me,

which makes me kind of sad.

I would think that I would
know more being around the kids

every single day.

Be careful with the glass.

NANNY YVONNE: Instead
of praising the girls,

Melissa immediately
starts nagging.

When you're sitting it
down, that's what I'm saying.

It can chip it really easy.

Melissa is being so
negative about everything

the girls are doing.

I think it's her way
of keeping control.

It's not funny.

Wait till you shatter something,
and you'll think twice.

She just can't let it go.

Courtney, look at me.

Paige, you can't do that.

Courtney?
I'll get that.

Just leave it alone.

Courtney, look at me.

Courtney?

You know how I know I
have your attention is

that you stop doing
what you're doing

and you look at me in my eyes.

What?

MELISSA: Look at me.

I've told you what.

I am.

I'm telling you what.

I'm telling you that I
want you to look at me.

What?

Just pay attention to what
I'm saying and stop saying what.

I've told you already--
- What?

I want you to
stop touching things

and I want your attention.

What?

And I want you to
quit with your behavior.

NANNY YVONNE: It was a
pointless power struggle

over absolutely nothing.

That's what I want.

What?

Time to myself with no kids.

That's what you wanted?

Your attitude stinks.

I'm overwhelmed.

I felt like I was
losing my mind.

Tell me what I said to you.

Nothing.
You didn't--

Yeah, I did say
something to you.

What did I say to you?

NANNY YVONNE: It was pathetic.

Melissa's words
were so hurtful, I

wasn't surprised at
all when Courtney

walked out of the room.

You can't go out the
front door, Courtney.

She can't come in here
and tell me to change

my whole life in one day.

That's going to be a problem.

NANNY YVONNE: Now I need to see
how Courtney and her stepdad

get along.

It's very important for
Courtney to spend some time

with her dad on their own.

What do you have
left, Courtney?

I have 5 and 7.

So why do you keep writing
a 50 if you have a 5 left?

Because you said
that wasn't right.

It's not.

We've had times where
we've tried to do one

simple little two
minute problem and it's

turned into an hour and a half.

NANNY YVONNE:
Helping with homework

is a great chance to spend some
quality time with your kids

and Bob blew it.

- Hey, Courtney?
- What?

Where are you going?

NANNY YVONNE: I don't understand
why it wasn't clear to Bob.

She needed some
encouragement at that point.

BOB: Come here.

I'm mad.

BOB: Who's mad?

I am.

MELISSA: Courtney, come here.

[courtney crying]

What are you so mad about?

What's wrong?

What's wrong?

COURTNEY: I'm embarrassed.

MELISSA: Why?

NANNY YVONNE: Courtney
was sitting in the closet.

She sits there a lot because
she doesn't have her own space,

even in her bedroom.

So I went in with her.

Let's get in her
level and talk to her.

NANNY YVONNE: What do you mean
this is how she does math?

I could ask her what 1 plus

You play a little game.

No.

You play a little game like
you don't know what to do.

You're not dumb at all.

And you know what to do.

NANNY YVONNE: Bob was oblivious
of why Courtney was upset.

He just couldn't understand
that this wasn't about math.

It was about respect
and communication.

Should I tell you a secret?

I'm not very good at math,
and I get embarrassed too when

I can't figure out the answer.

I told Courtney not
to be embarrassed.

Everybody has their
weaknesses and

everybody has their strengths.

We bonded at that moment.

The key is is to keep
trying and do it whatever

feels comfortable for you.

I felt good when Nanny
Yvonne was talking to me.

I felt like Nanny
finally understand me.

You're not going to
be embarrassed anymore.

You need to speak.

You need to use your
words with Mom and Dad.

Otherwise, they don't
know what's going on.

Yeah, when you storm off
like that, I don't know.

It makes me sad to see you cry.

And you know
what, Dad, you know,

it's like you were kind of
shouting across the room.

Like, what's the
matter, Courtney?

You have to get up and come
and talk to her like an adult

and find out what's wrong.

The nanny sat down with
Courtney in the closet,

and she really talked to her at
Courtney's level, which I think

was very important
because Courtney

really connected with her then.

You need to listen
to what she's saying

and especially now, because
you're becoming a young lady,

aren't you?

And if you have any problems,
you come and talk to me, OK?

I'm here for everybody.

Courtney really,
really liked the nanny,

and I'm scared that they're
responding better to her

than me.

All right, let's go do things.

Just to sit and talk
and listen to Courtney,

she really started
to smile, and we

made a connection,
which is sadly

lacking in this household.

And later at dinner, I was
really hoping that Mom and Dad

would follow my example
and try to be positive,

but unfortunately, they waste
no time and begin arguing.

Bob?

Yeah.

Tell me what you're thinking.

He doesn't talk, and it's
hard to talk to a wall.

Then you want to talk.

He'd rather be out
in a field sh**ting

geese than talk to me about it.

She talks a lot, and I don't.

Just stop bugging.

We're parents
and we're teachers,

and we need to teach them.

Yeah.

OK, well, that's what we need
to work on, and we don't do it.

Mom may have a
point, but she needs

to realize that bickering
in front of her children

is harmful.

You're not my mom.

I'm not your mom,
but I'm your wife.

And I still deserve
that respect.

We argue in front
of the kids, and I

think that has a huge effect.

I think the
biggest problem is is

that you need to
learn to communicate

better with our kids.

I feel like I have
to talk for you.

NANNY YVONNE: Melissa is
blaming everyone in this house

except for herself.

NANNY YVONNE: I can't
believe Melissa would

say that in front of Courtney.

She's obviously not listened
to a word I've said.

[crying]

BOB: Courtney?

NANNY YVONNE: Respect is a
one way street in this house,

and as far as I'm
concerned, it's a dead end.

As the day began, Mom
and Courtney immediately

started out on the wrong foot.

You're not having
a cell phone.

Give it here now.
- No.

Give it here.

No.

No.

Why?

Get over it.

Mommy.

Give it here.

NANNY YVONNE: Melissa
wasn't listening to her

or even feeling any
empathy towards her at all.

Give me it back.

Absolutely not a chance.

It's only emergency calls.

Yeah.

Go up to your room.

Go up to your room, Courtney.

Daddy's phone and disguise
it and make it look--

Courtney, come here.

Sure enough, she
left the house.

Courtney, come in here now.

She's very sensitive, but
it's also important not

to run away from me.

Bob, just so you
know, Courtney is

on a timeout for talking back.

You are not respecting me.

You are acting like
a baby right now.

NANNY YVONNE: Once
again, Melissa

is nagging and not listening.

Go up to your room
until you can calm down

and actually talk decent.

I'm not doing anything.

You know, Courtney,
no, it's not.

But you she wouldn't.

Up to your room.

[courtney crying]

Stay in here.

I want her to know
I'm the parent

and I'm not putting
up with this.

You are in a timeout,
and I put you in one,

so go back up to your room.

Get in your room and stay
in there for an hour.

Mommy.

Courtney was
clearly in distress.

I'm running away.

I'm never coming back.

Courtney was
real upset and she

wrote me a letter
telling me she hates me

and that she's running away.

And to say goodbye to Dad.

Tell who?

Instead of listening to her--

MELISSA: Tell Duda?

NANNY YVONNE: She
just mocked her.

It was unbelievable.

Who do you want me to tell?

Duda?

Courtney does not run away.

She might hide under her
bed or in her closet,

but to be honest, I think she
just was looking for attention.

You're running away.

You don't want your room, so
we'll just give it to them.

This poor child was looking
for love and attention.

She was giving her things
away to her sisters.

You can have her
new dolls, Madison,

since you play with dolls.
- No, you can't.

I'm taking them with.

- No, you're not.
- Yes, I am.

No, you're not.

Yes, I am.

No.

It's pretty sad
state of affairs when

a mother can't be a mother.

I need to sit down with Mom
and have a serious chat.

I don't know why you called
Nanny 911, to be honest.

If you're not going to follow
through with what I've been

working on with
the kids, there's

no point and an absolutely
waste of time me being here.

And I see sad children
that you don't see.

Don't let them grow up
and turn around and say,

I had a miserable childhood.

I wasn't happy.

I don't remember any good times.

I want to be a great
parent with my kids

so that they grow up
looking at me like, wow,

you were a great mom.

I love my kids.

I love them.

You know, that was a
wake up call to me.

Because you come across
as extremely negative.

Yeah.

And extremely picky, and--

I know I'm a nitpicker.

Yeah.

I think we're so busy
being parents and trying to--

we're just losing that
family connection.

We're just-- it's
like a job, you know?

You come to your job.

You're subjected to your
employers, you know?

You just go to work
and do your stuff.

Right, but-- you know what?

This is what-- yeah.

So I'll come home and be a
parent, and that's the job.

But this is the most important
one you'll ever have,

and it's so important.

And before you know it, those
kids will be out the door,

and you might be
regretting something

that you could really fix now.

I think this is going to take
a lot of work to change us,

and we are slowly doing it.

NANNY YVONNE: But when we
go back into the house,

our hearts sink when
we realize Courtney

is nowhere to be found.

Courtney?

Did she go outside, Bob?

BOB: I don't know.

Hey, Courtney?

Where did she go?

Courtney?

Oh, that little sh*t.

BOB: Where is she, Melissa?

Courtney?

Courtney?

MELISSA: I'm going
to call the police.

She just took off.

Courtney?

Oh, that little sh*t.

I actually think
that we should

really get a car
down here because I

don't know how far she's gone.

It's all right.

I can see her.

Courtney?

Courtney?

What are you going?

Why don't you come back
and tell me about it?

Remember, we were
going to have a chat.

Let's go back and
have a chat, shall we?

OK, but you mustn't do that.

You cannot keep running off.

Now tell me, does this
happen all the time?

Yeah.

NANNY YVONNE: And
why do you do it?

We sat down and we talked
and I listened to her,

and I encouraged her to
come back to the house

and talk with her mother.

What's so bad about being here?

It's your mom.

Have you ever tried to
talk to your mom about it?

But you need to sit down
and explain to her what just

happened and why you did it.

And what upset you
in the first place.

Can you remember what
upset you so we can--

we can talk to Mom about it?

I think we should do it.

She wanted the
attention from her mom

and she wasn't getting it.

And don't forget, keep
it clear in your head

what you want to say because
that's the whole point, OK?

I took Courtney to her and
told her that both of them

needed to talk, and
I would be there

for Courtney so she
would be comfortable

talking to her mother.

What's going on?

I know, but I
tried to talk to you.

You can't run away like that.

Mom, listen to what
Courtney is saying though.

Let her talk.

I think that I need a
little direction there.

Maybe Nanny Yvonne
can help me figure out

the communication between us.

Courtney, it's a perfect
time to be telling your mom

how you're really feeling.

I hug you all the time.

Just listen to
what she's saying.

That broke his heart a little.

Are you sad right now?

Why?

Why are you sad?

Because.

A big thing that Nanny
Yvonne helped with is she

kind of opened my
eyes that I didn't

connect with any of the girls.

The time we spend together,
I want to be quality time,

and I don't want to
spend it yelling at them.

NANNY YVONNE: I was happy
to see both Mom and Dad

finally listening to Courtney.

And in the coming days, I began
to see small but important

changes taking place.

Who is the happiest
kid in the world?

Cool.

NANNY YVONNE: Dad
began to participate

more with his family.

Are you my girlfriend?

NANNY YVONNE: And with two
parents equally running

the show, the
volume in the house

has been turned down a bit
and the respect turned up.

Yep.

NANNY YVONNE: The
girls are beginning

to grasp the chore chart.

Jeans can go in this
pile on the floor here.

Good job, Paige.

Good job.

Come on, Madison.

NANNY YVONNE: Which
gives Mom more time

to simply enjoy her family.

It's very nice to meet you.

NANNY YVONNE: Melissa
is making an effort

to stop henpecking and learn
new ways of communication.

Excellent job.

Hey, I'm so proud of you.

NANNY YVONNE: Especially with
Courtney, who is slowly being

treated more like an adult.

- Did you have more homework?
- Mm-hmm.

But I finished it.

NANNY YVONNE: Which in
turn, makes her happier

and hopefully, more respectful.

Courtney just picked
me some flowers.

Very nice of you
to pick her flowers.

NANNY YVONNE: But
before I go, I still

need to see Dad
spend more one on one

time with his stepdaughter.

Oh my gosh.

OK.

What do I do?

I can't believe you've
never been in a canoe.

Personally, I need to, I guess,
get more involved with them,

and then try and spend time with
each one of them alone, too.

What do you think
of the chore chart?

I actually like it.

What if we fell in?

You'd have to swim in the weeds.

So what do you think about
having more family time?

I'd like that.

Just float for a minute
see if you see any fish.

Showing Courtney this or
that on the lake, tell her,

did you see that bird?

That's a this kind of
bird, and you know,

that's the way I grew up.

I love the outdoors, and
it makes me feel great

when she's interested in it.

Just watch--

I saw a fish.

Oh my gosh.

We're going to hit the rocks.

Ah!

The canoe trip was great.

She likes being outside.

She likes-- we were looking
for turtles and she loved it.

Did you have fun?

Yeah.

NANNY YVONNE: Now that Dad's
eyes are open to the importance

of his role in the family, I can
leave the Landsberger's knowing

that they're on the right
path, and all that's left

for me to do is to say goodbye.

Hello, everybody.

MELISSA: Hello.

Or rather goodbye, everybody.

Today I'm saying
goodbye to the family.

They have come such a long way.

I really hope that
they will continue

on this really positive path.

This has been an
incredible week.

It's gone by so
quickly, and I've

absolutely seen a complete
change in the household.

It's very different
walking in here today

than it was in the beginning.

To have someone come in
that has all those years

of experience and to change
our family and help our family,

you know, it wasn't
her changing it.

It was us changing it, and
she just was helping us.

Where's your blankie?

Fantastic.

What did you remember?

No henpecking.

Brilliant.

How about you, Courtney?

Absolutely.

So it's all sunk in, hasn't it?

I'm really pleased with
how things have worked out.

The smiling faces, the laughter,
and just the positive attitude.

Bye.

Goodbye, sweetheart.

I'm so proud of you and
what you've done this week.

Bye, Courtney.

You take care, OK?

And don't forget, listen
to Mom and Dad, all right?

And they always love you.

Bye, Bob.

Thank you very much.

It worked great.

She really helped.

The kids loved her.

There is an actual
change in the house.

Melissa, just stick with it.

I think I just didn't
even know where to go.

I was just really confused
when she came here,

and I really have the tools now
to become this better parent.

It's just a completely
lighter and happier household.

I raised the bar and
they stepped up to it.

I'm going to miss all of
you, but we'll be in touch.

She has to go help
another family, sweetheart.

NANNY YVONNE: As I left
and I waved goodbye,

the girls were all
crying at the window,

and I just had a tear in
my eye, and I had to go.

I'll always remember
the Landsberger family.

They had the love and they
had the positive attitude,

they just needed somebody
to come in and show them.

I want to--

Courtney just picked
me some flowers.

Thank you so much.

I'm going to be
back, you know that?

I'm going to be here a lot.

All right?

Are you happy about that?

Are you?

That's very nice of you.

MELISSA: Yeah.

Courtney, you found
them in the pond?

Pick her flowers.

You like her, don't you?

What have you got?