03x15 - Hanley Family

[bunniefuu]

NARRATOR: They're every
parent's worst nightmare.

Don't bite.

You're going to be sorry.

[screaming]

NARRATOR: Kids completely
out of control.

Give me the Kn*fe.

I want to k*ll you.

NARRATOR: And taking
over the household.

Don't do that.

NARRATOR: These families have
reached the end of the rope.

How was I supposed to
know I was going to have

three kids in two years?

NARRATOR: They're in
desperate need of help.

Shut up everyone!

NARRATOR: They only have
one alternative left.

It's time to contact Nanny 911.

[phone ringing]

Hello, this is Nanny 911.

NARRATOR: We've gathered a
team of world class nannies

from all over the globe.

Each week, from Nanny
Central they will watch

a video of a family in crisis.

Stop it.

NARRATOR: And decide which
nanny is best suited to help.

They will then have one week to
take our families from living

hell to a family bliss.

Give me my life back.

It's mine!

NARRATOR: Can these
families be saved?

I hate Daddy and Mommy.

It's an emotional
roller coaster.

Unless you get
this right, it's

all going to fall to pieces.

If you think you can do a
better job, get on with it.

NARRATOR: Parents of
America, help is on the way.

Nanny's here.

The nanny's here!

NARRATOR: Tonight, therapist
James and Alice Hanley

can't handle their own
kids, and their home

is becoming a madhouse.

When the chips are
down, son Matthew

has some serious issues.

Dad lets him get
away with m*rder.

[gasp]

And when nanny
Stella analyzes Dad--

What I've said, you don't
want to back me up on.

I'm still allowed
to have my opinion.

NARRATOR: Has she met her match?

You want to make
sure I'm on my toes?

Maybe we're too
much alike then.

I hope not.

NARRATOR: It's they're coming
to take me away, ha ha.

I think that Jim is
a male chauvinist pig.

NARRATOR: Tonight on Nanny 911.

[theme music]

[pleasant music]

[dramatic music]

[screaming]

Daddy.

Daddy!

My name is Alice
Hanley, and I do

a lot of the homemaking and
the cooking and work as well.

I don't want anything
on the floor either.

My name is Jim Hanley.

We have three great kids.

I went from being
able to skydive,

ride motorcycles, scuba dive,
to losing those privileges.

[screaming]

ALICE: Matt.

My husband and I are not going
to live for another ten years

if we keep at the
level that we're at.

Ah, ah, ah, ah.

Matt.

ALICE: We have
Matthew, who is ten.

He's very intelligent, quiet.

[screaming]

But can be very sneaky at times.

Get off of me, Matt.

Matthew's very mischievous.

Matthew, watch the lamp.

He likes to get
away with things.

No!

That's your fault.

He tries to get the
other girls in trouble.

[screaming]

Cassandra.

Matthew does a lot
of sneaky things.

Give it back!

Stephanie is probably going
to run a g*ng somewhere.

She's the friends with the
teenagers in her school.

Stephanie.

I heard you.

She does what she wants.

ALICE: Come on
out of the closet.

She's quiet one minute,
and then the next minute,

very emotional.

No, I don't want to play!

She tends to keep a
lot of things inside.

Cassandra will be
five in one month.

Cassandra is very controlling.

I'm not playing!

ALICE: She does like
to order people around.

I said get out!

Never do that ever again.

Cassandra has a
difficult time sharing.

You need to share it, OK?

No.

ALICE: Yes, you
share it with her.

Alice and I deal with such
profound behavioral problems.

ALICE: Get away from the door.

I feel very much overwhelmed
with all the duties

that need to be done.

One thing can go wrong in the
morning and then it snowballs.

[crying]

They've been
sent to their room,

they've been had
stuff taken away.

But I still don't know what the
right answer is going to be.

You want to go to timeout?

Shut it off.

I shouldn't have
to thr*aten you.

You're going to
lose your allowance

for the week in a second.

One time, funny.

Two times, silly.

Now it's silly!

Three times, you're
out of control.

You're acting like a jerk.

Our opinions on a lot of
things do differ a great deal.

Ow, stop, hon.

I know.

Good, now you be his buddy,
and it's not going to work.

We disagree on everything.

Every time we go somewhere,
I take all the kids

almost everywhere we go.

We do bicker a lot
back to each other.

Watch his fingers.
Watch his fingers!

I see his fingers.

I'm not going to
say by any means I'm

the warmest guy on the Earth.

Get out of here, dinner.

Eat your eggs.

I feel that I've lost some of
that enjoyment, and it's hard.

Leave Cassandra alone.

Now you're going
to get in trouble.

I don't like the escalation.

I don't like the yelling.

That's enough.
It's getting a little old.

[yelling]

No father wants to
cause their kids to cry.

[crying]

That's not the
type of household

that I want for the children.

I told you to stop.

We're talking about
chain g*ng behavior.

Hun, get my handcuffs.

I think there's a
fine line in there,

but I don't know how
to find that line.

We find us in our vicious
circle nobody's happy.

I put my foot down.

We're going to send them
off to reform schools.

I'm done.

[music playing]

[screaming]

Ow, wait!

Well ladies,
what do you think?

Dad needs to set a
better example on how

to treat ladies for his son.

The first thing these kids
need to share is a timeout.

Two therapists and three kids?

There's far too much negotiating
going on in this house.

Very well observed.

Not a point missed.

Nanny Stella, I'm choosing
you to put the Hanley

family back on course.

It's off to Florida for you.

Yes.

STELLA: I'm nanny
Stella from Burnley

in the north of
England, and I've

been a nanny for over 17 years.

I've been called to
Hernando Beach, Florida,

to give these therapists
a little advice.

No, no!

Stephanie, stop.

STELLA: I hope I can bring some
sanity to the Hanley household

before it goes off its rocker.

[screaming]

I said get out!

I'm here to get the Hanley
family shipshape at last.

[knocking]

Hi, I'm Alice Hanley.

Hi, I'm nanny
Stella from Nanny 911.

Come on in.

I'm nervous about having
the nanny in my house,

and I'm apprehensive about what
she's going to have to say.

This is Jim.

STELLA: Hello.

How are you, Stella?
I'm Jim.

Nice to meet you.

You know, I've had
the psychology courses.

I've had all the
behavioral courses.

And I'm looking to win
her over, should we say.

Thank you.

Thanks for having me.

Today is the first day and
today is the hardest one really,

and I'm going to take
notes in my book.

But one thing I
need you to do is

just be how you normally are.

JIM: That book's not big enough.

STELLA: It's not?

Well I've been successful so
far, but if I need another one,

I do have one in reserve.

OK?

So I know it's going
to be hard, but you

just have to sort of pretend
I'm not here for a little while.

I'm going to try to be
open, but I'm not one that

likes to be told what to do.

Is that OK with you, Matthew?

Go ahead, you can play.

No!

Matthew, sit down.

Sit down.

As I begin my observation,
the Hanley family

sits down for breakfast.

Cassandra is a
very picky eater.

You can't have all whipped
cream because then it's

going to fill up your belly.
OK?

So you need to eat.

She has a very limited food
choices that she likes.

Guess what, Cassandra.

You can't go to soccer if you
don't eat all your breakfast.

I like to think of
myself as the manager.

The final decision comes
down to my shoulders.

I shouldn't have to reward
you for that, but eat.

It's way too big for her.

No, don't try to justify.

ALICE: The portion was way--

Yes, dear.

STELLA: Dad wants Cassandra
to finish her pancake.

I was shocked to see dad
turn such a minor issue

into an all out argument.

It isn't, and you're
smirking, and you know it.

Put your finger down.

You are!

I said you have
to eat the pancake

before she goes to soccer.

And you undermined
that without asking me.

It was a big pancake.

STELLA: It looks like there
is no consistency in anything

that Jim and Alice do in
regards to their family.

She's eaten your big pancake.

It was still big.

It was no bigger
than a waffle.

STELLA: And while Mum and
Dad continue to fight,

the kids are wreaking
havoc in the next room.

I'll bring it
into the kitchen.

Let's not go there.

STEPHANIE: Matt!

MATTHEW: No!

STELLA: After breakfast,
Stephanie and Cassandra

are playing video
games in Matt's room.

But it seems Matt doesn't
like to share with the girls.

No.

They're going to play because
she needs a few minutes.

Please stop that.

In our house, there is no I'm
hoarding this for any reason.

STELLA: Dad seemed to have
an unusual way of trying

to get Matt to share--

actually physically holding
him where he needed to be.

[yelling]

Eventually Dad just turns
a would be punishment

into playtime with Matt.

JIM: Let go of
the piano, please.

No!

STELLA: Matt doesn't take being
disciplined by Jim seriously.

JIM: Don't do that.

Matt, there's no
butterflies in there.

Now please stop.

They don't look like father
and son trying to communicate

over a serious sharing issue.

I don't need this when I can--

ALICE: Matthew!

Matt, that's enough.

Get away from the
door Matthew, now.

STELLA: Jim actually
wants to be the boss,

he wants to be in charge.

The longer you struggle,
the longer I let her play.

But at the same time, he wants
to be buddies with the kids.

Cassandra, finish up, go on.

Those two don't go hand in hand.

Later in the day, Mom joins
the girls in their room

for some playtime.

We're sharing, OK?

Change.

One, two, three, switch.

No, no, no.

Cassandra didn't have them yet.

STEPHANIE: She does
not get this one.

Remember, every few
minutes, we're switching.

Ready?

Let go!

Stephanie doesn't like anybody
touching any of her stuff.

Let him go!

ALICE: And she likes to be
in control of everything.

You need to take
Custard, please.

No!

Yes.

STELLA: Although Mum is trying
to get the kids to share,

it doesn't seem to
be working very well.

Ah, ah, ah.

Show me five minutes.

No!

Five minutes, and then
we're going to rotate.

Come on.

STELLA: Stephanie isn't
even willing to share

with her mother.

I want to play something else.

Sharing in any
household is an issue.

That's the end of that game.

But in the Hanley
household, it's huge.

Nobody wants to share.

It's a really big deal.

All right.

Come on, angel.

STELLA: Later, Mum sits down
to play cards with Matthew,

but Dad wants to
play a board game.

Do you want to play
Monopoly with the girls?

ALICE: We're not going
into Monopoly again.

Hey, do we have a deal?

Huh?

Hun, Monopoly is over today.

JIM: No it isn't.

ALICE: It's ended, it's done.

That doesn't work.

He wants to play,
we play together.

ALICE: It's over for now.

No it's not.

There's not a fifty-fifty
agreement as far as a lot

of things go on in the house.

JIM: I'll play that if
we play Monopoly first.

Oopsie.

Can you give me something
to drink hon, please?

STELLA: And again, Dad
turns a simple decision

into an argument.

He wants to have the final say.

He is the king of the castle.

ALICE: You got only aces.

MATTHEW: Yep.

JIM: Stephanie, get
the Monopoly out.

No!

JIM: Monopoly time.

STELLA: I can
certainly see where

Matthew gets his
stubborn behavior from as

Dad storms off in a huff.

After game time, Jim and Alice
round up the kids for dinner.

Matt, come on out.

Get to the table, or you'll
be bleeding for sure.

It seems like everything
at the dinner table

is a big problem, and
it's hard to break that.

JIM: Cassandra going
to say prayers tonight?

Yes.
We thank the Lord.

Blah bleh blee blee blee!

[screaming] [gibberish]

ALICE: Matt!

JIM: Matthew!

STELLA: It is absolutely
shocking how little respect

there is in this house.

ALICE: Stop, Matt.

Very good.

ALICE: Eat.

STELLA: They don't respect each
other when they communicate.

They don't respect each
other when they interact.

JIM: Sit down and be quiet.

Yeah, respect is a big issue.

It's been a long day, and
with the kids off to sleep,

it's a good time to sit the
parents down for a long talk.

I hope they're ready
for what I have to say.

Is this a good time to talk?

I don't take
criticism very well.

I'm not so sure how much
she realizes everything.

The first thing that
I see in this house,

there are too many chiefs
and not enough Indians.

The children are in control.

They don't take
you guys seriously.

JIM: Matt, there's no
butterflies in there.

Please stop.

For a few minutes,
we're switching.

Let go!

They take me more
seriously, and they've

known me for a very, very
short amount of time.

Nanny Stella had mentioned
that the kids had more

control than what
we did, and I never

thought it was a big issue.

OK, that brings
me to communication.

You can't get
through to your kids

when you're
undermining each other.

It isn't, and you're
smirking, and you know it.

Put your finger down.

You are.

Do you want to play
Monopoly with the girls?

Hun, Monopoly is over today.

Monopoly time.

STELLA: They really don't
respect either of you.

Sometimes we both disagree
on everything, you know.

This is one thing I just
want to make clear to you.

The children lack
discipline, and they're

walking all over you.

They really are.

I don't need this when I can--

ALICE: Matthew!

Matt, that's enough.

I don't let them get
away with everything.

How was it OK that he
gets so-- that he has no

other way to communicate
than disrupting

everything for everybody.

He was communicating.

So why didn't you
take him to an aside

and communicate to him that that
is not OK and it needed to stop

or else?

You guys did nothing to
correct that behavior.

This comes back to
the communication.

You have to decide
what is acceptable

and what is not acceptable
behavior for the children,

because if you two don't
know what's going on,

they don't know what's going on.

We've tried to express
the rights and the wrongs.

You haven't thought them
through enough together though.

You're really not on the
same page on a lot of things.

I'm here to help you
improve the situation.

You know, we're going to try
and undo some of the damage that

has been done.

You don't want to look
at like you're a failure

at being a parent, you know.

And I don't want to be
viewed that way either.

I will be back,
and I will be ready.

[laughter]

That book is going to be--

OK.
- See you then.

Thank you.

Thank you.

Without some sort
of radical epiphany,

I don't think we're going
to get that in a week.

STELLA: After my
day of observation,

the problems in the Hanley
household are easy to spot.

So I've brought them
a new set of rules.

Jim, Alice, are you ready
for a little meeting?

- Yes.
- Certainly.

STELLA: Shall we sit over here?

These therapist parents
are so busy disagreeing

with each other that
they've let their children

get completely out of control.

We're going to talk about
nanny Stella's rules and tools.

Dad will like this.
[chuckle]

Yeah?

We're not going to
change our thinking.

We're just going to take
it into consideration.

I like things my own way.

Then when they change, I become
very discombobulated as well.

My first rule is parents
work as a consistent team.

It's not as effective as
we would like it to be.

We are a team.

I mean, we're married

How we address it, it's
sometimes a little different.

It isn't, you're
smirking and you know it.

Put your finger down.

You are.

Rule number two.

Sharing is essential.

And from this point
forward, you guys

are going to have to share.

Sharing has always been
a big issue in this family.

We have a terrible time with it.

JIM: Give her the game.

Give me it back.

She does not get this one.

Remember, every few
minutes, we're switching.

Ready?

Let go!

And the last and
most important rule

is respect is a two way street.

Do you guys know
what that means?

No.
STELLA: OK, well--

I do.

You have to have respect with
each other and other people.

STELLA: That's fabulous.

I'm very proud
that you know that.

You have to give it to get
it, and you treat others

as you expect to be treated.

We have to respect them,
they have to respect us.

It's just not going to happen.

Matthew!

[gibberish]

Stop!

Matt, you have
more to eat here.

No I don't.

Matt, could you sit up please?

Matt, you're not respecting
anything by leaving

your head down on the table.

OK, the next thing I want
to talk about is time out.

And I would like to try that.

I don't think
time out would work.

STELLA: I'm the timeout queen.

And I really believe that if
you're consistent and follow

through, and you keep
putting them back

and keep putting them back,
that they will adhere to it.

One thing I don't do
is I don't put children

in their bedroom for time out.

To me, your bedroom
is your haven.

We've done timeouts
in their room.

We never really thought
it was a bad spot.

OK.

Let me get to this one next.

MATTHEW: Chores.

This is a chore chart.

Now I know you guys do chores,
but it's not very consistent.

So when we do chores, we're
going to mark them off.

We're going to give
it the full tilt try,

but I think it is going
to be a little difficult.

STELLA: All right,
let's get started.

They're going to
get extra water.

STELLA: As the Hanleys
get on with their day,

I was impressed to see
the kids enthusiastically

helping out with the chores.

There you go.

Do water the plants.

JIM: Good job, Matt.

Matthew's turn.

- I already did.
- Oh, you filled it in?

OK.

Did you make your bed?

JIM: I know Cassandra
put her laundry away.

You put your laundry away?

Go across there.

Stephanie, let's see
what you've done so far.

ALICE: You took out your
trash from your room.

Excellent.

Good job.

I'm proud of you guys.

The kids did a good
job, but as soon

as the distraction
of chores was over,

I began to hear a storm
brewing in the other room.

[yelling]

JIM: Be careful with the door.

STEPHANIE: She's in my room.

JIM: Nobody's-- well, you're
not supposed to be in there,

Cassandra.
But come on, Steph.

STELLA: It seems Stephanie
was having a problem

sharing one of her toys.

Why was she-- why were
you closing the door on her?

STELLA: Already, a
rule has been broken.

So you know you
need to share, Steph.

And then she'll let
you put them away.

STEPHANIE: No.
JIM: Let me see.

No, you're going
to give them to her.

- That's right.
- No.

STELLA: Dad wasn't
handling the situation.

And for something that
I thought to be quite

small and insignificant,
it was a really

major upset for
Stephanie, so I wanted

to get to the bottom of it.

It's so hard for you
to just let her play

with us for five minutes.

One of the things
that I suggested

was that maybe she could
have something special

that she didn't have to share.

If those are your special
things that you really

don't want to share,
well after today,

Stephanie's not going
to want to share them.

OK?

But you can find
something special, one toy

that you don't want to share.

All right?

I don't think that I
was comfortable with that.

Really?

I think she should still be
required to share regardless.

We don't have keepsies.

Dad's reaction
to having something

special that you
don't have to share

was absolutely not, nowhere.

If you're not in
agreement, that's fine,

but maybe you guys can find
something better that works,

because that--

that was atrocious.

Nanny came in and said I
want you to have a private toy

without talking to us.

We're not having private toys.

What's the decision made?

I think if we have
something written out

and something concrete for them
to follow, that might work.

I have the rule book.

STELLA: You have a rule book?

I was shocked to learn
that Dad had a rule

book long before I arrived.

If your kids have rules, and
they're required to share,

why am I sitting here for

Because you're
telling me she's going

to have something that's--

Well you didn't tell
me you had a rule before.

Dad thinks he knows
everything, but he's

got a thing or two to learn.

My goodness.


Three signatures below.

We just did this this year.

May I look?

By all means.

This set of rules
looks like it's

predominantly for eating out.

Most of it, yeah.

But there should still
be sharing on there.

There's no sharing.

Again, I haven't, you know--
it's been a couple of months

since I've looked at it.

STELLA: Jim and
Alice are educated.

They have a lot of intellect.

I think they have
zero common sense.

No disrespect, that's over.

After learning that Dad
had his own rule book,

I knew that he was going
to be very difficult.

So today, I am hoping to
see that Mum is on board.

[screaming]

ALICE: No, Matt.

Matthew does some of those
things for attention.

He likes to see our reaction.

Come on, out.

No.

Matt if you wreck
the bed, you're

not going to soccer tonight.

I want it all cleaned up.

All right, you lost soccer.

STELLA: And when
Matt acted up, Mum

took away his soccer privilege.

She is really letting him
know she means business.

But then Dad ruined all progress
that Mum had made by making

a game out of the situation.

[giggling]

Dad turns Mum's attempt at
discipline into a pillow fight.

And you wanted to relax.

You're not going to make it.

Now he's in there.

We're leaving him in there.

Yep.

Oh, you didn't get
the other steaks?

How do you want
to work out soccer?

JIM: Right now,
I want him to go.

ALICE: After all that?

STELLA: I can't believe it.

Dad undermines Mum again by
letting Matt go to soccer.

I have a problem
saying that, well, you're

not going to soccer, you know,
but then of course, when it

came time for the
soccer practice,

Jimmy took him to the practice.

Get your cleats and stuff on.

He shouldn't miss the
soccer if he wanted to go.

Matthew was getting
away with a lot more

than what he should have.

STELLA: After
watching Jim destroy

Alice's attempt at punishment, I
needed to have a talk with her.

So where- they went to soccer?

Yeah, they went to soccer.

They should be back shortly.

But I thought you took
away his soccer privilege.

Let's get this straight.

Jim is in charge.

Alice may think she's got an
opinion, but Jim's in charge.

You're breaking the habits
of a lifetime for everybody.

I feel like you've had the
final word, and you've agreed,

and he'll still say
something and that's the part

that has an impact, you know.

Nobody's taking anybody
seriously about listening

and how serious some things are.

You need to stand your ground.

When you give a
punishment, stick to it.

And if that really
improves with you

two, anyway, I think that
they'll get a better sense of,

well, you know, Mum means
business or Dad means business.

I needed Mum to understand
that her children's

well-being is at stake.

My point to you is if you
feel, if you feel so strongly

that something is
affecting the welfare

of your children
and your family,

you have to drive
that point home.

I think there's an imbalance
between myself and Jim.

STELLA: Later, when the
family returned home,

I was anxious to see if I
had gotten through to Mum.

It was nice to see
the family spending

some fun time together.

Grab some dominoes.

[screaming]

ALICE: No, no, no.

STELLA: But very quickly,
Matt started to act up.

No!

Don't touch them.

Sit down.

Hold Angel.

STELLA: Although
mom made an effort

to correct Matthew, again, she
was quickly undermined by Jim.

We just said not
touching theirs.

I'm not touching.

STELLA: I was disappointed to
see that Mum just sat idly by.

MATTHEW: Oh, one more.

Mine's the perfect one.

No!

[scream]

STELLA: Your job as a parent
is to teach your children

the difference between
right and wrong

and what's expected of them.

Matt!

STELLA: Alice and Jim continue
to do nothing while Matthew

becomes increasingly violent.

Hey!

[scream]

STELLA: If I don't
get through to Jim,

Matthew's awful behavior
will never change.

But first, I want to make
sure Stephanie is OK.

Shake it off, go
get a drink of water.

STELLA: Stephanie
was hurt and upset,

and Dad showed
almost no compassion.

It's the girls
that don't-- are

immature enough so far maybe.

STELLA: Poor Stephanie was
left alone in her room crying.

I guess it's up to
me to console her.

OK, can we have a little talk?

Because I'm very concerned
that you're still upset.

What is-- what is it that's
upsetting you so much?

I want the teddy.

STELLA: The lack of discipline
is hurting these children,

and the parents
don't seem to care.

We are going to have showdown.

After seeing the disastrous
effect Dad's lack of parenting

had during the dominoes game,
I had to sit down and have

a serious talk with him.

Tell me what you think
your job is as a parent.

Do you think it's your job
to be your kid's best friend?

I want to be the friend
who can still get it done.

Your job as a parent
is to teach your children

the difference between
right and wrong

and follow through
on discipline.

Do you want your son to
take you seriously, Jim?

Do you want your son--

He does.

He doesn't.

How does he take you seriously?

Your children don't listen to
you when it doesn't suit them,

and they're going to be asked
to do a lot of things in life

that they don't want to do.

But fundamental things like
when you're saying something

as simple as don't
walk into the street

because there's 15 cars
coming down the road.

You should obviously be
parenting more than friendship.

I understand.

I'm willing to try it,
but I think part of it

is going to be a
little difficult.

It's going to fly
if you make it fly.

I'm really not convinced
that Jim is 100% on board.

I think he still will
revert to his old ways.

But for Matthew's sake,
I hope he can change.

Later in the day, as the
family gathered around

to play Monopoly again,
I was really hoping

everyone could get along.

Matt, you can't--

I'm the boat.

But the fun didn't
last long, as Matthew

started to monopolize the game.

CASSANDRA: Matt, you can be
the boat if you come back.

MATTHEW: I'm not playing.

Get back there.

Set the game back up.

Matthew and Jimmy they have
a very close relationship,

but I've always found Jimmy
very difficult to discipline

Matthew.

Help Stephanie set
it back up again.

You have to play.

STELLA: This boy's
behavior is a mess.

I hope Dad will
do the right thing

and give Matthew a timeout.

You are not playing.

STELLA: But instead, he chooses
to handle it his own way.

JIM: We're going to do it
with me in the right way.

High number, Cassandra,
makes the first choice.

Do we understand?

If you don't get the boat,
you don't get the boat,

but you roll first.

Just got an 11.

You got to get a 12.

Screw that.

You've got to play.

I'm not.

Come on.

STEPHANIE: Oh my God.

ALICE: Matt, come on.

Then he can't play.
That's it.

JIM: She got an

Then he can't play.

STELLA: Alice definitely
agrees that it's your job to be

a parent, not a best friend.

I'm not that comfortable
with the system.

You can't get the boat.

Yes I can.

If it can work without
getting so strict, I'll do that.

Let's try this one
more time, girl.

CASSANDRA: Is that all the tens?

Matt goes from 0 to 60
in a short space of time,

and nobody's helping
him resolve that.

JIM: Matt, please don't
touch the game again.

STELLA: Matthew started
to fly into a rage.

He was throwing things,
hitting his sisters,

and again, he became
quite violent.

There's a new game.

Pick up 100 cards.

STELLA: I was so
shocked to see Dad

still do absolutely nothing.

ALICE: In your room.
Go.

JIM: I know, but
the boat isn't--

Cassandra wants the boat.

Too bad.

Cassandra, will you give
the boat up for this little--

I think-- I think
he's crossing the border

of a friend and a parent.

Go.

I got him.

Please don't.

It was getting on my
nerves, quite frankly.

So I had to step in.

Matt, what's going on?

Get your feet off
the table, please.

Sit up.

Don't speak.

I wanted to show Dad
how this is done.

It's either time out or
the removal of a privilege.

Rather than taking
it seriously, Jim

just laughed and walked out.

I have work to do.

I'm not here to supervise this.

STELLA: This is not acceptable,
and it has to change.

Jim's refusal to take
control and set boundaries

for his children is a huge
problem in this house,

and it's time to
face it head on.

My heart actually
goes out to him,

because it's not-- it's not
his fault he's in this mess.

He does not know
what the boundaries

are, because he
thinks nobody's ever

going to hold him accountable.

And quite honestly, I
think I'm the first person

that's done it.

I don't think Jim truly knows
what it means to be a parent.

And you have to have more
credibility with your kids

than a stranger.

You guys say what you
think at the time,

and then you change
your mind later.

I didn't know that there was
a rule to changing the rules,

but that's fine.

You have to decide what
side of the fence you're on.

You're either his friend
or you're his Dad.

Don't berate me for it.

Jim was at the
end of his rope.

JIM: I'm not going to cave in.

Jim really has an
opinion on how things have

to be done in his house,
and he's going to be

a very hard person to sway.

What offends me--

I'm not being sarcastic.

What offends me is I think
you are trying to sabotage

me by undermining my rules.

And it's your kids that
are suffering for it.

[giggle]

What are you, nuts?

It's human nature.

You know, here you are
coming into my house

saying don't do what you've
been doing with your son.

A lot of things you're
saying to me and doing to me,

I quite frankly, I
find inappropriate.

But you know what?

I'm a big girl and
I can handle it.

Dad's still trying
to run the ship.

Whether you want to sabotage
it or make me look bad,

I really don't care.

I don't think
he's out to do that.

I don't know what's
possibly irritating her.

The hairs are up on
the back of my neck.

They really are,
I'm not kidding.

I smirk at her when she's
trying to do one of these,

so maybe that's what's throwing
her off with my personableness.

OK, going forward
from this, you can set

this bar however you want to.

But right now, I
want to do my job

and do it well and
prove to you that I can.

Because as far as I'm concerned,
I'm under the most scrutiny

I've ever been
under by you, sir.

[giggle]

OK?

So, believe me.

Believe this, if
never anything else.

I will do my job, and
I will do it well.

And if me and you go head to
head every day, I don't care.

Jim has me here to prove
me wrong, professionally

and any other way
you can come up with.

I am up to the challenge.

I'm not trying
to challenge you.

I'm going to ask you wife.

Do you think your husband's
trying to challenge me?

ALICE: You know, you are
set in your ways as well.

And I'm on my toes, and I
want to make sure that you are.

I'm not going to--

You want to make
sure I'm on my toes?

At this point, I am not
going to just jump on the boat.

I think Jim feels
threatened by me.

But let me tell you,
you met your match,

and we'll go as long
as you want to go.

What you're losing
sight of is I'm

here to keep you on your
toes, and you don't like it.

It might be something
that I'm getting--

It's not a perhaps, it's
not a might be, it's a fact.

Maybe I am getting concerned
about our lack of preparedness.

I came to help
you as a consultant.

If you knew what you were
doing, I wouldn't be here.

Right.

I think the nanny's put a lot
of stuff back on the table

that we've let slide,
and we'll accept that.

I don't know you well enough
to know how sincere you are

or whether you're being
patronizing or condescending.

ALICE: It takes
Jimmy a little while

to become receptive to a
whole new point of view.

You know, we need to just get
it done and keep working on it.

I just don't want to lose sight
of why I came to help you.

I've said this once, I'm
going to say it 100 times.

I take what I do
very, very seriously.

OK?

I've been doing it 17 years.

And that's why
I'm looking forward

to your professional input
to help us with that.

I myself know I have to learn.

I know I have to change.

We'll all learn to live
and grow from this.

What I am here to
do is help you correct

your children's behavior.

JIM: Yes.

STELLA: OK?

Works for me.

Great.

I hope this time I finally
got through to Dad.

You need a hand with anything?

STELLA: The next morning, Matt
was misbehaving once again.

ALICE: Stop.

[scream]

[gasp]

JIM: What fell?

STELLA: Dad's response
to this would be

the true test of his authority.

ALICE: Did he throw
something at it?

No, let me have the--
where's the controller?

Do you want to go to timeout?

STELLA: Thankfully, Dad
actually stepped in this time

and dealt with the
problem at hand.

ALICE: On in here, OK?

JIM: 10 minutes again.

What?

STELLA: Matt's disrespectful
behavior finally landed

him in an extended time out.

Now you're getting it.

I think we're going
to be the parents now,

and I'm going to be more
of a parent than a friend.

Sit up, behave, and
don't do anything.

STELLA: This shows
dad has decided

to try and make some progress.

Despite this having been one
of the toughest weeks I've ever

had as a nanny, in
the coming days,

it seems that what I've been
trying to teach the Hanley

family is beginning to sink in.

Oh, whose turn is walk Angel?

You want to sit there?

STELLA: Despite
Dad's stubbornness,

he seems to be making an
effort to try things my way.

Hey now, look Cassandra.

What are you supposed
to do when we eat, OK?

Atta girl.

STELLA: And as a
result, the kids

are starting to
realize their days

of running the house are over.

Wait, wait.

Why don't we take a turn?

I was doing it--

Matt, stop until she's done.

STELLA: And while Mum and
Dad still have a long way

to go to break old habits,
the family is slowly becoming

more respectful of each other.

[laughter]

JIM: You did great.

No, that's not checkmate.

Now we put the icing
on the whole thing.

And then you guys decorate.

I think as long as Mum
and Dad stay on track,

the kids will definitely
stay on track.

Thank you.

But before I leave,
I want to make

sure Mum is making more of
an effort to be an authority

figure in the house.

Stephanie, I need your
lunch pail and the stuff

out of your backpack.

Stephanie.

I heard you.

JIM: Whoa, whoa, whoa.

ALICE: This attitude.

On the chair for your five.

I think Stephanie knows
the expectations now.

When Daddy asks you
a question, you don't

answer with that attitude.

JIM: Matt, you're
off to the table.

Goodbye.
- You answer nicely.

You hear me?

I said I heard you!

JIM: No, end of discussion.

That's it.

Sit here, wait.

I feel we've gotten
back our control.

The control of being a parent.

Next time we ask you
a question, you answer

appropriately and nicely.

No attitude.

Drop it.

We have to really step up
our game and stick to it.

STELLA: I was very pleased to
see Mum finally hold her ground

and follow through with
an effective time out.

And as for me, all that was
left to do was say goodbye.

Hey, guys.

Hey Stella.

In the beginning, it
wasn't easy to effect

change in the Hanley house.

It was painful.

It was a very tough start, but I
think it's been a great finish.

I think you guys have
made some huge progress.

And I would be
remiss in my duties

if I didn't say
please keep it up.

We will.

Guaranteed.

There is still going to be
some hurdles to address.

It has been a productive
experience for the kids

and for the family.

Stephanie how do you
feel about sharing now?

Is it OK?

Matt, I'm really proud of you.

You're doing a great job.

OK?

I just want you to keep it up.

I feel a little
bit of satisfaction

about what I've achieved with
them whilst I've been here.

Are you going to keep
being a good girl?

Even when nanny's gone?

I feel like a weight has
been lifted off my shoulders.

The pressure's gone, and
it seems like the boat's

ready to sail now.

You weren't getting
away with that, Jim.

JIM: We're still
in the midst of it.

We feel that we've
gotten a lot out of it.

Now that the whole
process is over,

I have a heck of a
lot more work to do.

All right, you guys going to
give me a big cheery wave off?

ALICE: I think
there is a lot more

love and a lot more happiness.

I want that for my kids,
and I think we have very

much accomplished that here.

Bye!

Bye!

STELLA: Some families are
more receptive than others.

And though I wish I had
more time, ultimately,

it's up to the Hanleys to
make the changes themselves.

And for the sake
of the children,

I really hope that they do.

MATTHEW: I need a couple more.

CASSANDRA: Tah-dah!

Tah-dah!

Stephanie, look!

I made it by myself.

Now watch, honey.

Now you trip the dominoes.

STELLA: Go on.

Oh, you did it!

Here's yours back.

STELLA: See, that's fantastic.

Is anybody going to
give me a few more,

because I only have four.

Three plus one.

Four.

MATTHEW: Be quiet

That's right.

Fantastic!