02x03 - The Race Family

[bunniefuu]

NARRATOR: 'They're every parent's worst nightmare.'

You're gonna be sorry.

GIRL SCREAMS 'Kids completely out of control...'

Give me the Kn*fe. CHILD SCREAMS

'..and taking over the household.'

I'm the boss!

'These families have reached the end of the road.'

How was I to know I was gonna have three kids in two years?

'They're in need of help.'

Shut up, everyone!

'They only have one alternative left.

'It's time to contact Nanny .'

PHONE RINGS

Hello, this is Nanny .

'We've gathered a team of world-class nannies

'from all over the globe. Each week, from Nanny Central,

'they will watch a video of a family in crisis...'

SHE SCREAMS

'..and decide which nanny is best suited to help.

'They will then have one week to take our families from living hell

'to a family bliss.'

- Give me my life back. - It's mine!

'Can these families be saved?' - I don't love you!

It's an emotional roller-coaster.

Unless you get this right, it's all gonna fall to pieces.

If you think you can do a better job, get on with it.

'Parents of America, help is on the way.'

ALL: Nanny's here!

Nanny's here!

'Tonight...' HE SCREAMS

'..Tracy and Kevin Race have no idea

'how to raise their four little terrors.'

HE CRIES

'While Dad rules with an iron fist...'

Keagan, are you gonna listen to your mom?

- Don't bite. - '..Mom lets the kids

'walk all over her.'

Don't bite! Sit in timeout.

I've gone to the police station. I've done everything.

New rules, Camden. Nanny's in town.

'Can Nanny Stella get the Race family across the finish line?'

It's violent behaviour. They're learning it from each other.

It's going to escalate. HE YELLS

She's almost in hostage negotiations.

'It's a day at the Races' tonight, on Nanny .'

YELLING

HE BLOWS RASPBERRY, YELLS

SHE GASPS

My name's Tracy, I'm a stay-at-home Mom.

I have four beautiful children.

I'm extremely fertile!

Oh, my gosh! Oh, my gosh!

Can you help me out, please?

What's the problem?

I'm Kevin Race. I'm a proud father of four.

Residing in St Louis, Missouri, I'm years old.

You have... HE SHOUTS

You have to stop kicking me.

I don't think you'll find a more stubborn family out there.

No!

I would call my kids a handful.

Pick those up, right now.

'The kids are a little bit dangerous with each other.'

HE CRIES

- They yell... - Mommy!

..and they hit.

SHE GASPS

I need Nanny .

All day, I've been asking stuff.

I made my bed.

'Camden is and he's from a previous marriage.'

Camden!

He is the typical -year-old.

- 'He can be lippy.' - All right, you made your point.

You already made your point. You got another point you wanna make?

Don't be smart.

Camden's relationship with Kevin is a little strained.

You told me you were gonna start doing chores.

It's been years. It's about time you started.

Camden and I have our issues within our relationship,

but he needs to adhere to a family set of rules.

TRACY: 'Chloe is six.'

Chloe's my first-born.

You just undid the whole roll, hon.

Chloe is very smart-mouthed with me.

Can you share the markers?

- No, we're not. - Yes, you are.

No, we're not!

Throw her head back and, "No", with that nasty face.

- Whose markers are they? - Mine.

Ouch! Don't you dare bite me.

Keagan is five.

What can I say about Keagan? There's something behind his eyes

and something so soft and caring about him.

HE SCREAMS

Keagan is one of those children that will melt your heart...

HE SCREAMS

..but he is so impulsive that it scares you.

We are not making gingerbread cookies now.

Yes, we are!

One day, he became so angry that he hit me with a baseball bat.

He chased Kylie down the hall with a hammer and hit her on the head.

- Don't bite! - 'He will bite me.'

He will kick me.

He's just our gentle soul.

SHE SIGHS

I don't care about you.

TRACY: 'Kylie just turned four.'

KEVIN: 'Kylie is the last of the Race clan.

'She is also a bundle of work.'

No, you won't, young lady. Give me the rubber band.

It's mine. No!

Stubborn since birth.

Don't bite!

She bites, she hits.

Ow! You do not pinch. You sit in timeout.

- No! - Now she's four years old.

SHE YELLS

TRACY GASPS

That hurt. That is a no-no. You do not...

The kids do not respect me.

HE SPEAKS OVER HER

But they definitely respect my husband.

Over there, over by the island.

Kevin used to spank a lot, so they listen to Kevin.

Pick every one of them up and get 'em in the trash, please.

It's not playtime any more.

Tracy leans on me more for discipline.

HE YELLS

- 'They hear that voice...' - Keagan, come here.

..and that stops them.

After your timeout, you're gonna apologise to your mother.

She calls me at work to get me to speak with the children.

She uses me as a thr*at.

I was leaving a message for Dad.

You love 'em, and what are you supposed to do?

Mommy!

We've tried many, many things.

HE SHOUTS

It's as if they've been possessed and we've done the holy water bit.

KEVIN: And still we have a household that is in chaos.

People say, "That worked for my child."

I'm thinking, "Well, it works for everybody else's. Not worked for me.

You know, we're not a typical family.

What did you just say?

Sit down here and timeout.

'I've asked for advice from our paediatrician,

'read books.'

I've gone to the police station

for advice on toddler boot camps. I've done everything.

We'll try something different, then.

I have spanked my kids.

And guess what? My kids laughed at me.

They just don't respond to her.

- Pick those up right now. - No.

If you go into public and someone says to you,

"Control your children or you should leave",

it makes you feel like a horrible person.

That you've done something wrong.

Oh, I don't believe what you just did.

I want my kids to be happy.

She's with 'em all day, every day.

You do not spit.

Tracy takes the brunt of it.

TRACY: 'I feel like I've failed my children.'

I'm sorry.

YELLING

- Yes, we are. - No, we're not.

So what do you think, ladies?

Is that woman the children's mother,

or just their sparring partner?

If the meek shall truly inherit the Earth,

that woman's taking over.

The kids spit at the mother, and the dad just looks on?

They both need a wake-up call.

Very well put, Nannies.

Because of your insistence

on respect in the home,

I am choosing you, Stella.

Your tough love is just what the Race family needs.

STELLA: 'As I understand it,

'the Race family is having some problems getting up to speed.'

You do not call your brother names.

HE ARGUES

- Timeout. - No!

'Mum Tracy is being run down by her four little motormouths...'

Look at me and say, "Yes, Mommy, I understand."

Yes, Mommy, I understand(!)

'..while Dad, Kevin, is clearly asleep at the wheel.

'From what I've seen, the caution flags are out

'and a most difficult week is about to begin.'

SHE RINGS BELL

Someone's at the door.

- Hello. - Hi!

- I'm Nanny Stella. - Hi, Nanny Stella.

- You must be Tracy. - I'm Tracy.

I'm so glad you're here.

TRACY: When the door bell rang,

I was nervous. I don't know why I was nervous because I was so excited

and I couldn't wait.

- This is my daughter, Chloe. - Hi, Chloe.

Husband, Kevin.

- Hi, I'm Kevin. - Pleased to meet you.

Thank you for having me.

She looked kind of like the English police, the bobbies.

Today is day one and, unfortunately,

I have to just observe.

I whispered in his ear,

"Give Nanny Stella a wet willy."

What are you doing?

What did you put in my ear?

Keagan gave me a wet willy because his father

instructed him to do so.

Did your dad tell you to do that?

I gave Nanny Stella a wet willy.

STELLA: I can tell straight away

that I definitely have my work cut out for me.

The first thing I see is Dad heading off to work.

The minute Dad goes out the door, they turn into little demons.

The children are spoiled.

You guys, stop. Come on!

They get everything they want.

HE BLOWS RASPBERRY

All right, let's go.

And consequently, don't appreciate anything.

Come on, Kylie!

They don't value anything or respect anything.

HE SPITS

And when playtime storms inside,

it becomes clear that this disrespect knows no bounds.

CHILDREN SCREAM

The kids had taken Nanny's hat

and her cape, and decided to put it on and run up the stairs.

Did you take that from somebody?

That was embarrassing.

CHILD SHOUTS

Ah!

He actually threw my hat off the top of the stairs.

And part of my hat unravelled.

I couldn't believe that he threw it over the balcony.

They have no respect for anything or anybody.

Even my stuff, they have no respect for.

- Are we making hats? - They don't respect their mum.

They're not nice to her, at all.

We're going for timeout.

No, not for timeout.

'And when Tracy attempts to put Keagan in timeout...'

All hell broke loose.

HE SCREAMS Are you ready?

' minutes later,

'Tracy's getting nowhere with her five-year-old.'

Right now!

'And instead of things getting better...'

Don't bite!

Don't bite! That hurts!

Don't bite!

'..they're getting much worse.'

HE YELLS

Are you ready to sit on the step and timeout?

Yes!

In my years of working with children,

I had never seen such disrespect.

You go away!

You go away!

I can already tell that today will be a very long day indeed.

Keagan! Come here, please.

And as lunchtime approaches,

the kids continue taking matters into their own hands...

MUSIC: THEME FROM PSYCHO

..literally.

Oh, my gosh. Oh, my gosh!

And while Mum complains...

Oh, my gosh!

..she does nothing about it.

All I'm doing is picking up raw eggs,

or the mess here, the mess there. The pee on the floor.

This is disgusting.

That's real frustrating.

We're not lighting anything on fire.

When Camden starts dangerously playing with fire,

it's obvious that nothing in this house will straighten up

until Mum grows a backbone.

After lunch, Mum tries to keep the peace and quiet with a book...

..which Keagan then rips.

TRACY GASPS

- Oh, you know what? - Kylie.

CHLOE: Keagan.

It's disgraceful. I want them to appreciate things.

Mom, read it to me.

"God Made Outer Space."

STELLA: And after only a minute,

it's obvious that these kids pick at Mum...

..just because they can.

"Stars across space, sparkling..."

KYLIE: Eugh!

Can you go put that in a Kleenex?

Please?

STELLA: The children do not respect Tracy...

at all. She commands no respect.

Right, Kylie, it's right there. I'm not getting it.

You come back here and get it.

KEAGAN: Mom, I'll get it.

- She needs to get it. - No!

STELLA: Even something as simple as a booger and a tissue

becomes a comedy with this woman.

And as the day wears on, the kids' extreme disrespect for their mother

turns from comedy...

HE WAILS

..to tragedy.

Just take your timeout.

- No! - Sit here for timeout.

HE WAILS

Let me go!

Can you please sit in timeout for me?

No!

Don't you dare bite me!

As Mum physically struggles disciplining her kids,

it's plain that even a simple timeout

is a tremendous challenge for Tracy.

But as soon as Dad comes home,

everything changes.

I've never seen such a difference in behaviour

with a mum and a dad.

Do not move from that spot. Do you understand?

OK.

You don't go upstairs,

you don't get up from this spot, right here,

until I come back and tell you.

When Dad puts the children in timeout,

they just go. They don't fight, they don't kick,

they don't scream, they don't bite. They just go.

- Yeah. - Thank you.

It's mind-blowing.

With the Races showing extreme Jekyll and Hyde behaviour,

only one thing is certain.

It's definitely time to sit these parents down

for a serious talk.

OK, so, erm, end of the first day,

which is usually the hardest part.

TRACY: When Nanny came into the kitchen to tell us her diagnosis,

I was prepared to hear anything.

Your children, they don't respect...

They don't respect anything.

They hit, they kick, they bite...

- Don't bite! - ..they spit.

They have no manners.

Verbally, they're abusive.

TRACY: It was a little bit of a blow to hear,

but it didn't surprise me.

This house is monumentally different when you're not around.

Do not move from that spot. Do you understand?

OK.

The disrespect that I have seen,

I have never, ever seen anywhere else, in years.

TRACY: Nanny Stella said, in her years, she had never seen

children so disrespectful to their mother.

That hurts! Don't bite!

It's a slap in the face to hear that, and to realise that.

If they should respect anybody in this whole world,

it should be you.

TRACY: I feel like I've failed my children.

It just makes you feel like a horrible person

and that you've done something wrong.

So I have to go off now and devise a plan to help you.

KEVIN: I think this whole process would've been better off

if Tracy and I had done it in private.

There's no changing that.

STELLA: After a day at the Races', their problems are clear.

The only respect in this house is given to Dad,

so today, I'm giving the family a new set of rules.

You all ready?

See this? This is my special book.

This is the Race family rules.

Dad's laughing at the end of the table there.

I'm like, "How much did she write in this book?

"Do we have , rules to, you know, get our kids to behave?"

My first rule is, "Take care of your stuff."

You don't seem to respect your toys and your furniture.

Come on, Kylie.

My next rule is that, "Manners matter."

So there's gonna be no more biting...

That hurts!

..no more spitting and no more hitting.

Sounds real good right now.

Well, let's see what happens in practice.

I see, when Daddy's home,

that you guys behave much better than you do for Mum.

Mum is in charge, too, in this house. OK?

Not just Daddy.

The kids do not respect me at all, as a mom.

Yes, Mommy, I understand(!)

As far as the discipline side of things goes,

I'm a big believer in timeout.

To make it a little bit easier,

I've got this visual aid timer.

As the timeout progresses, so does the colours.

TRACY: I do like her rules because they have to respect me.

- All right, guys? Let's go. - Right!

All right!

STELLA: This is my first opportunity to work with the Races,

and I really hope that Mum shows more backbone today

than she did yesterday.

Give it to me. No!

We don't throw food.

And it isn't long before Kylie acts up...

TRACY GASPS

..and Tracy tries to put her in timeout.

Ouch! You do not hit me. Ouch!

STELLA: Kylie was hitting,

spitting, biting. She was really in Tracy's face.

KYLIE SPITS

You do not spit and you do not bite.

You do not hit. Do you remember the rules?

Kylie was completely acting up.

You're gonna sit in your timeout spot.

And, you know, I told her she was going to timeout

and I think she gave me the, "No, I'm not."

Sit down here and timeout.

This is your timeout spot and I'm gonna put your timer here.

Kylie!

Just back and forth with the nasty.

Are you gonna sit there for timeout?

No!

Kylie wouldn't stay in timeout.

She was not gonna go to timeout. She would not sit.

KYLIE CRIES Hey.

TIMER CRASHES

She grabbed her timer and threw it on the floor

and broke the bottom of her timer off.

Batteries went flying.

Sit down and timeout.

STELLA: After watching all this chaos ensue

and seeing that Tracy was still struggling

with the rules and how she needed to follow through,

I had to intervene.

Different girl. What happened to the nice Kylie from yesterday?

Who are you?

OK, when you're ready to come out, we'll talk about it.

The end result was,

Kylie actually put herself in timeout under the table.

And as long as she's in a quiet place,

it's best just to let her calm herself down.

So whilst she did that,

that gave me the opportunity to talk to Tracy.

Where is the timer?

Uh, it is on the floor.

OK.

So let's set it now.

Start. So start it when she's in timeout now,

under that table.

TRACY: Nanny Stella said, let her stay.

She doesn't wanna talk about it. Let her stay.

Should I put it where she can see it still?

No, she doesn't deserve that privilege.

- OK. - Just put it on the table.

- All right. - And come away.

I had to sit down with her and explain where she was going wrong.

Sometimes children have to work things out by themselves,

so the anger issue side of things,

sometimes she just has to go off and work out by herself.

As long as she's not hurting you, or anybody else.

TRACY: Nanny Stella said, sometimes kids need their space too.

They need their time alone. And I said, "OK."

What I would do after this timeout is talk to her about...

that her behaviour is not acceptable.

That, obviously, if she's having any problems, she has to use her words

and that she can talk, you know...

If she can talk to anybody in this world, it's you and her dad.

Now that I've shown Tracy how timeout can work for her,

I'll be very interested to see how she handles the next one.

HE BURPS

That's yucky! You don't do that in my fa...

HE BURPS That is rude.

STELLA: 'Unfortunately, when Keagan burps

'in his mother's face once again,

'Tracy is weak. And when he pushes her buttons in the kitchen...'

HE GURGLES Keagan.

Keagan!

I'll ask you to leave the table if you gargle again.

HE GURGLES '..she just lets it go.

'Before long, it's apparent that Keagan is doing whatever he can

'to upset his mother.'

Hey, you don't need to hit him on the arm.

'When Keagan slaps his brother and then his mum...'

That's a timeout.

'..Tracy finally tries to put him in timeout.

TRACY: Keagan needed a timeout,

but didn't want to take the timeout, so he ran from me

and he was just a whirlwind, running around.

On the step. Off the counter.

STELLA: 'Clearly frustrated, Tracy breaks all the rules.

'She doesn't use the timer,

'she doesn't put Keagan in a quiet place,

'and she physically holds him down.'

HE CRIES

'And as a result, Keagan goes berserk.'

Let me go!

It got really quite frantic, and it got dangerous.

- Look at me. - Let me go!

'The timeout battle continues to wage on.'

HE CRIES

It's really not pleasant to watch

Tracy trying to put her kids in timeout.

Let go of me!

STELLA: But when Dad comes home...

..once again, one of the kids turns from devil to angel,

just like that.

But when Dad puts the children in timeout,

they just go. They don't fight, they don't kick,

they don't scream, they don't bite. They just go.

TRACY: I'm so emotional

and I just knew I was gonna burst out in tears.

STELLA: For Mum to see the kids give so much respect to Kevin

and so little to her must be truly heartbreaking.

So I'm sitting her down to get to the bottom of this.

I'm just a bit worried about you. You look really upset.

- Oh, I'm OK. - Are you sure?

Yeah.

- I'm sorry. - No, don't worry about it.

It's just... It's just the whole family issue.

So...

Your whole...

The issue with your children, or do you mean your bigger...?

The whole situation.

Your whole situation with your family is upsetting you?

It's a little bit embarrassing to break down to someone

that you don't really know, that you just met.

But I guess I'm just that built up.

I don't know, it's just the whole respect issue

and the whole disrespect issue and the whole, you know,

the entire thing. It's so upsetting.

Where do you think your children's disrespect comes from?

DOOR CREAKS OPEN

STELLA: 'Just when we're starting to get somewhere, Kevin turns up.'

- You don't wanna say where you...? - Yeah.

OK.

- Hi, guys. - Daddy!

STELLA: 'And Tracy shuts down.

'I'm starting to get the feeling

'that Kevin is a very intimidating presence in this house.

'And the very next morning, these feelings are only confirmed.

'As Kevin ushers Tracy outside,

'he leaves the kids with me.'

Tracy has been too soft and I'm fed up with it.

You guys go in and be with Nan... Nanny Stella. I'll be right back.

No, he said we had to stay in.

Hey, guys, come with me.

'And as soon as Daddy's out of the picture,

'Keagan lets me know just how far Kevin goes

'to scare the kids straight.'

Sometimes he scares us with this.

- Sometimes. - He does?

Yeah, sometimes.

Oh, I didn't know that.

He scares you like that?

Yeah. Yeah.

I think my little brother and sisters listen to Kevin

because, uh, he used to spank 'em,

and so now they're kinda threatened by him a little bit, I guess.

Can you sit right on there?

Cos I just wanna be a nosy nanny for a minute.

'Just as the kids were opening my eyes inside,

'I heard a ruckus outside.

'Kevin was going ballistic on Tracy.'

Just all hell broke loose.

'Kevin was screaming at the top of his lungs.'

He will, just like that,

become outraged.

It's a horrible feeling.

Is it... I just don't know what's going on in his mind.

Can we not take a break at all?

KEVIN: Tracy used to ask me about my temper, and I said,

"It's not my fault, I was born with it."

She actually looked panic-stricken. She held her chest.

I thought she was having an anxiety att*ck.

TRACY: The personality difference is scary to me.

And that's what, in my mind, is so hard.

STELLA: 'Now that the entire family picture has reared its ugly head,

'I'm checking in on Tracy to make sure she's OK.'

Is it safe to come in?

I guess.

My heart's palpitating.

Why?

Cos I just feel like he's...

That it's a volcano waiting to go off.

See this... Yeah.

I had to go and get a drink of water.

SHE SIGHS

I'm beginning to realise that Kevin, the father,

is really a big part of the problem.

- Is that the usual drill? - That's the usual drill.

I have to sit down for a minute and compose myself.

Welcome to my world.

Can I just tell you? I don't live here and I'm stressed.

It's thick, isn't it?

Oh, God, you could cut it with a Kn*fe.

TRACY: 'I was so embarrassed.'

When Kevin yells like that, it makes me feel horrible.

It makes me feel so sad.

It just...

It just tears me up.

Could he just be antagonised today because he's tired?

Oh, it just happens.

Because Dad rules by fear,

the children are really disrespectful towards their mother.

Because they can't be disrespectful to their dad,

they can't challenge their father in any way. They're too scared.

So they overcompensate with their mother.

And since Tracy still isn't strong enough to tell Kevin the truth,

I'll have to do it myself.

- Thank you very much. - You're welcome.

- Thank you. - You're welcome.

When Nanny Stella came out, she was on a mission. It was like,

"Uh-oh, I'm in deep BLEEP."

Tracy must have to ask times more than you for them to do something.

KEAGAN SCREAMS Can you help me out, please?

What's the problem?

Do not move from that spot. Do you understand?

And I really couldn't get it, when I walked through the door,

what was so vastly different.

And now I've got it.

It's they're scared of what will happen...

..if they don't.

I mean, I'm not sure I know what you're saying.

When I raise my voice, or yell,

yeah, I think they probably are. And you know what?

I don't think that's a bad thing.

I know, like, last night, I was at the end of my day

and at the end of my patience,

and I was more frustrated and I think that's normal for most people.

I don't think you want your children scared of you.

Excuse me.

STELLA: 'The mere mention of Kevin ruling by fear

'sent him storming out of the room.'

He scares you like that?

- Yeah. - Like this.

Yeah.

It made me feel good that she said that.

It made me feel good that Kevin could hear that.

I don't think I'm above critique or criticism.

But, um, I just thought that came out hurtful.

You make it sound like they're... they're scared of their father.

And I don't think that's true.

I think they're just scared of...

My voice has a certain tone. I think that might instil some fear.

That's exactly it, you've hit the nail on the head.

If you raise your children through fear,

then that's how they treat other people.

In my opinion,

that's why the children treat their mum the way they do.

I don't disagree.

They have no other place to go

than to be angry and take it out on their mum.

That's why I want to reduce this fear element.

She said, "Kids can't live in nervousness."

And I agree with that.

There's trust issues with children

that are raised through being scared.

And I don't think you want that, for one minute.

No, I... And when you put it that way...

I mean, I know when I'm fatigued,

my patience level is decreased

and my voice changes.

I certainly have areas to work on.

In raising my voice and being more supportive to Tracy.

Because ultimately I want my kids to be better off.

So glad she's here.

STELLA: 'It's good to see Kevin realise

'he must stop ruling his kids by fear,

'and he must start helping Tracy gain his children's respect.

'But words must be followed by actions.'

You need to get in your bed right now.

'And at bedtime, Dad shows he means business

'by practising what I'm preaching.'

Keagan, look at me.

TRACY: One thing that Nanny Stella had asked that I try to work on

was to speak up and ask Kevin to back me up.

Without actually coming in and just putting the kids to bed myself,

instead, I actually supported Tracy's efforts

by telling the kids they needed to listen to Tracy.

The way you're listening to me right now

is the way you need to listen to your mother.

Because it doesn't matter who tells you, right?

- Right. - Mom or me, you need to listen.

And if you don't listen to me or your mom,

you go to timeout, right?

So are you gonna listen to your mom?

OK. Kylie, are you gonna listen to your mom?

STELLA: This is definitely the first time

I've seen Mum and Dad work as a team.

Take a nap.

It was amazing. Kylie and Keagan actually listened.

It was incredible.

OK, you have a good nap. I love you.

That was brilliant. You asked Kevin for help.

You told him that he needed to back you up

and, in fairness to him, he did.

- Yeah. - So, for me, that was phenomenal.

That softened me very quickly.

Kevin had really supported Tracy.

And I'm really, really hoping that Tracy can do this.

Now that Dad is getting with the programme,

it's time to turn my attention to Mum.

And from what I've seen,

she's going to need all the help she can get.

Hi, Kylie!

'However, the next morning starts off surprisingly well...'

Oh, man!

- KEAGAN: Again! - No.

- No. - Yep.

KEAGAN SMACKS KYLIE

KYLIE SPITS

OK...

That was really disgusting and unacceptable.

'..but when Kylie spits on Keagan...'

We're going to timeout for spitting.

'..it's just another day at the Races'.'

SHE YELLS

Sit right here and timeout. Sit!

Sit and timeout, now.

Kylie had to go to timeout, and she was not gonna go to timeout.

Ow! You do not pinch. You sit in timeout.

- No. - Sit in timeout.

No.

She would not sit.

- You sit there and timeout. - No.

STELLA: 'And here we go again.

'Mum sits her down and Kylie gets up.'

- She wouldn't stay. - You sit down and timeout.

'Mum sits her down, Kylie gets up.'

You will sit in the chair that I put you in for timeout.

You sit here and timeout. KYLIE CRIES

This is not making me happy.

'Lather, rinse and repeat.

'Mum simply isn't using the tools...'

You come out.

'..and she isn't following the rules.

'Instead of letting Kylie calm herself down...'

She's got up!

You are just gonna sit on my lap.

'..Mum physically restrains her.'

Do not bite!

'Tracy must learn to be firm and to get through to her kids.'

SHE SPITS You do not spit.

SHE SPITS 'And when Kylie spits on Mum,

'I start worrying that Tracy will never win with these kids.'

Do not spit on me. SHE SPITS

Kylie will spit right in my face.

She'll say to me, "I hate you, you're mean, you're dumb,

"you're stupid, Mommy."

SHE SPITS 'It's horrible.'

STELLA: 'And if Mum can't win,

'my week with the Races will definitely be lost.'

Go and timeout in there.

When Kylie's really mad and in timeout,

she'll thr*aten to potty in her pants

or on the floor.

And the next thing I know, Mum is in hostage negotiations.

'And she's the hostage.'

Well, you'll clean it up.

I'm at the point now, where I just say, "Go ahead, go."

GUSHING

Oh, I don't believe what you just did.

KYLIE GIGGLES

I had completely lost it as far as trying to discipline.

'It's very difficult for me.'

Do not bite!

Would you let other people disrespect you

the way your children do?

'She is a victim.'

She plays the victim role very well.

And my job is to empower her to get over that.

She needs to get over the fact that her kids walk all over her.

If a total stranger in the grocery store spit at you or bit you,

or, you know, was verbally abusive to you,

what would you do?

You wouldn't put up with it. And I don't see why you feel,

as a mother, you have to put up with this behaviour.

Oh, I don't. I don't feel like I should.

You know, what do you... What... What do I do?

What do I do?

STELLA: I really do have a lot of sympathy for Tracy.

I just want her to really take on board what I'm saying to her,

cos once I go, I can't do anything about it.

You just can't let 'em keep ruling the roost.

This is your job.

I'm just, erm...

It got so easy to give in. Now I'm...

And I feel like I've wasted a lot of years.

'I feel that she cries too much.'

What I want her to do is stop crying over spilt milk.

Wipe it up and move on.

I can come in and I can give you the tools and I can show you what to do,

but I can't implement them.

And nobody else is gonna give it you. Only you.

All I ever wanted, from the time I was a little girl...

..was to be a mom. And...

And I'm not gonna fail at my job.

You are in charge, and you just have to stick at it.

Cos it's not easy.

I really have faith that this is gonna work for me.

Good luck.

Stella has just given me that inner strength,

and I am going to work harder.

STELLA: 'I really hope Tracy takes our talk to heart

'because chances are, it won't be long before she's once again

'in the line of fire.'

- What's going on here? - 'And to my surprise,

'at playtime, when the kids inevitably act up...'

Chloe and Kylie were fighting with each other.

You kicked back at her. You swung at her and you kicked her.

It's a matter of me following through

with the techniques Stella's teaching me.

You have four minutes and you have six minutes.

OK?

'..Tracy finally acts like a strong, confident parent.'

Perfect. Two at the same time.

You know what? I'm the boss, too. They have to respect me.

You put 'em in timeout, I didn't. So she's sitting in timeout for you.

Mm-hm.

The kids, I think, are starting to listen to me a little bit more.

BEEPING

Did you hear that?

BEEPING

OK, Chloe, you did it.

The timeouts that happened before this one

are catastrophic, they're hideous.

But this one is really successful.

Good job doing the timeout.

Right? We're gonna really work hard on the rules, OK?

No kicking.

She just finally took her timeout.

She took it and then she smiled at me.

- I love you. - I love you.

I was really proud of Tracy when she finished the timeout.

I mean, I really was impressed.

And I honestly think that things are gonna turn around.

Now my mommy's in charge.

STELLA: 'Over the next few days,

'the Race family started acting like a winning team.

'With both parents finally on the same page,

'Dad is spending more time at home

'and is helping Mum get a grip on her family.'

You must not hit or kick any more.

Kiss Mommy.

I love you.

STELLA: 'In turn, the kids are beginning to toe the line,

'and the disrespect is starting to become a thing of the past.

'And as long as Mum and Dad continue working together,

'the Races have a chance to cross the finish line together.

'Now that I know everyone's role in this house is secure

'and Mum will get all the support she needs,

'I'm confident that the Races are on the path to the winner's circle.

'And all that's left to do is say goodbye.'

OK, guys, so I have to go right now.

- No. - Yep, afraid so, Kylie.

I have to. Somebody else is waiting for me, as we speak.

TRACY: Just by coming here, Nanny Stella has shown us so much.

My kids are nowhere near perfect or reformed,

but, um, Stella has just given me that strength to keep going.

I wanted to say, thank you very much

for having me in your home for the last week.

You are the Race family,

but I want you to think of yourselves as a team.

KEVIN: Nanny Stella has spoken of us working

as the Race family team. And I certainly get it.

STELLA: The Race family still has a long way to go,

but they're absolutely on the right track.

Keep up the good work.

- Thank you. - All right? Don't stop.

Cos if you stop, it's all pointless.

TRACY: I'm here to do the job that I was

put here to do, and that's to raise respectable children.

OK, I really do have to go.

- Thank you. - You're welcome.

See you later.

'While my week with the Races was anything but amazing,

'it was a worthwhile experience for all involved.'

CHILDREN: Bye, Nanny Stella!

Bye, guys.

'As long as Mum and Dad keep their eyes on the prize,

'the Race family will carry on to see the chequered flag.

'For the children's sake, I certainly hope they do.'

This is a family gift,

but significantly would be for Mum today.

Open it.

It's a chocolate bar.

SHE LAUGHS

ALL EXCLAIM

"To the Race family. Keep up the hard work!

"Love, Nanny Stella."

ALL: Thank you!