02x07 - The Moore Family

[bunniefuu]

NARRATOR: 'They're every parent's worst nightmare.'

You're gonna be sorry.

GIRL SCREAMS

'Kids completely out of control...'

Give me the Kn*fe. CHILD SCREAMS

- '..and taking over the household.'

I'm the boss!

'These families have reached the end of the road.'

How was I to know I was gonna have three kids in two years?

'They're in desperate need of help.'

Shut up, everyone!

'They only have one alternative left.

'It's time to contact Nanny .'

PHONE RINGS

Hello, this is Nanny .

'We've gathered a team of world-class nannies

'from all over the globe. Each week, from Nanny Central,

'they will watch a video of a family in crisis...'

SHE SCREAMS

'..and decide which nanny is best suited to help.

'They will then have one week to take our families from living hell

'to a family bliss.'

- Give me my life back. - It's mine!

'Can these families be saved?'

- I don't love you! - It's an emotional roller-coaster.

Unless you get this right, it's all gonna fall to pieces.

If you think you can do a better job, get on with it.

'Parents of America, help is on the way.'

ALL: Nanny's here!

Nanny's here!

- 'Tonight...' - Don't hit!

'..for Barbara and Darryl Moore, raising their kids is a trial.'

Don't do that.

When I come home, I wanna go right back to work.

'While lawyer Dad spends his days arguing before the court...'

Darryl, of course, thinks there's no problem,

and I'm complaining, basically, about nothing.

'..lawyer Mom cross-examines her California kids all day long.'

I'm asking you. Why was I being mean to you?

'Can Nanny Stella win the case?'

Everybody yells and nobody listens.

CHILDREN YELL

'It's LA Law...'

If you want me to, I can turn into Commando Nanny.

And that's not very pleasant.

'..tonight, on Nanny .'

CHILD SCREAMS Spencer!

CHILDREN SHOUT

No, Spencer! That's not even funny.

I'm Barbara Moore. I'm an attorney. I work part-time

and I have five extremely active kids.

My children are screamers.

Can we go swimming?!

My name's Darryl Moore. I've been married for years,

to my wife, Barbara.

We met in law school, we're both attorneys.

She's a Republican. ELEPHANT TRUMPETS

I'm a Democrat. DONKEY BRAYS

She is conservative, I am liberal.

We are on opposite sides of the coin

on just about every conceivable issue.

THEY SHOUT

Don't do that!

I called Nanny because I wanted to get control

over my household.

- No! - Please.

My wife, I know, thinks that we need a nanny.

I, however, think that a maid service would do it.

CHILD SCREAMS

BARBARA: First there's the three girls, Natalie, Emily and Ryan.

If anyone's gonna stir the pot, it's Emily.

Like this...

She just loves to push people's buttons.

NATALIE CRIES

Emily is sort of diabolical.

I don't wanna go there!

Natalie is, in many ways, our most delightful child.

Don't hit. Don't hit!

- She says, "I hate you." - Hate you.

- I get a lot of that. - That hurts!

BARBARA: 'Ryan is the oldest.'

She constantly yells and screams.

Mom, I don't even know what you're talking about!

I made my bed. It took me for ever this morning!

She's getting too big to spank.

CHANTING: No boys allowed!

That equals Spencer!

Dumb equals Trevor!

Trevor is a discipline problem.

When he reaches his maximum, he just explodes.

Uh!

Spencer is getting a little bit sassy.

I don't care, you're stupid!

He'll maybe say some nasty things about me, to my face.

"I hate you."

I hate you!

- "I wish you'd die." - No!

Call me a loser. HE BLOWS RASPBERRY

That's horrible.

DARRYL: As I grew up, I had three brothers

Didn't understand sisters or daughters.

Don't even understand my wife most of the time.

GIRLS: Dad!

Darryl, of course, thinks that the kids are great...

GIRL SCREAMS ..there's no problem,

I'm complaining, basically, about nothing.

Uh! Don't you even dare.

It doesn't matter what discipline she tries to invoke,

she does not carry through with it.

I'm not fixing it. You have to!

Obviously, I don't know how to get the children under control.

Stop it, Ryan! Emily!

I don't wanna play referee. I don't care what happened.

CHILDREN SHOUT

I have been telling my wife for years,

"You have structure and you have chaos.

"Nobody wants chaos."

Again, making me feel like it's me.

I think it's a little more than that.

Get ready, we're all gonna get shoes.

Not right now. After we go swimming, which is later.

She doesn't like to commit to a schedule or a chart,

or a programme or a plan.

- Give me that. - To me, that's ridiculous.

Go away!

Don't give me any advice, you have no idea.

I'm raising the kids alone.

Ow!

I just can't take it anymore.

Don't even go in... Stop it, Ryan.

Go away!

So what do you think, ladies?

They all need to learn to communicate,

both the parents and the children.

Those kids need to learn the meaning of respect.

R-E-S-P-E-C-T.

Learn what it means to me.

Mum's incessant screaming makes me want to disobey.

All jolly good points, Nannies.

I've chosen Nanny Stella for this family.

Her old-school approach to no-nonsense nannying

is just what this family needs.

'It's come to my attention

'that the Moores are not on the same page.'

No-one else is helping!

Go get Spencer, then.

'Mum, Barbara, is a typical lawyer.

'She talks her family in circles and gets them nowhere.'

Ow, let go of me!

'And her husband, Darryl, is also an attorney.

'So naturally, he only adds fuel to the fire.'

You say "Right", and you're not listening to 'em.

Isn't that the problem?

'With these two lawyers arguing at every turn,

'it's definitely time for this family to have their week in court.'

SHE KNOCKS DOOR

Mom, somebody's at the door!

- Hello. - Hello. Good morning.

Hi, I'm Barbara Moore.

- I'm Nanny Stella from Nanny . - Come on in.

Thank you.

- Would you like to meet the family? - I'd love to.

Some of 'em might be hiding.

BARBARA: When I let Nanny Stella in, I thought, you know,

the kids are who they are.

If they're gonna hide and be difficult, I wanted her to see.

Hi, Natalie. How are you today?

Now, do you have any brothers and sisters?

Where are they?

Are they hiding?

They didn't want the nanny to come?

Oh, dear.

Mum and Dad didn't rush to get the other kids. No.

I actually ended up going to look for the other kids.

This is very unusual.

People usually wait for me behind the door,

and they shake my hand and say hello.

Hello?

No, there's nobody in there.

'The kids had no interest in me being there.

'The kids didn't even want to greet me.'

It was a bit Twilight Zone-ish, really.

Trevor?

I'm sure Barbara was just totally mortified that the kids were hiding,

the nanny was here and they were supposed to be meeting her.

Come on. You're being really, really rude.

All right, let's go.

OK. So thank you for inviting me.

'These kids were far from warm'

and fuzzy. They did not want to meet me.

Today, all I do is observe,

just to see the dynamics of the family

and what you guys get up to, and then I make my comments to you.

'And while we were getting acquainted,

'the children just got up and walked away.'

They just left.

I wasn't scared of Nanny. There's nothing to be scared of.

BARBARA: Emily! Emily!

Ryan! Brush your hair and teeth.

OK!

Darryl! Darryl!

- What? - Bring Spencer and Trevor down.

- What, Mom? - Emily!

STELLA: 'One of the first things that blew me away was,'

in the Moore family, there's a lot of yelling.

Do you want Captain Crunch?

That's usually what we do, we scream a lot.

Trevor and Spencer!

Emily!

BOYS GIGGLE

The yelling is a chain reaction.

It goes from one to another to another.

Trevor, Spencer, we're leaving!

Don't go in that room, Trevor.

I just yell to get everyone's attention.

Natalie, I need your help. Come here.

And, of course, monkey see, monkey do.

SHE SCREAMS

Go to a different place!

Trevor, is that what you want to do?

It's so loud in their house. Everybody yells and nobody listens.

SHE YELLS What?

'Hasn't anyone in this family heard that less is more?'

'And as lunchtime nears and Mum loads the kids into the van,

'it becomes clear that Barbara

'is always looking for the easy way out.'

I don't even try to cook meals.

I usually take the kids out to restaurants.

No fighting over the front seat.

But it's total chaos to get in the car.

CHILDREN SCREAM Knock it off!

Constant poking at each other, throwing things.

They're always fighting. CHILD SOBS

STELLA: 'Even with her children going crazy in the car,

'Mum just tunes them out.'

CHILD SOBS

'And that simply must change.'

'As soon as the kids file into the pizza parlour,

'the chaos increases.'

Trevor!

'The children have no manners whatsoever.'

This behaviour is not acceptable.

HE GASPS

'And to make matters worse, when the kids start a food fight,

'Mum just ignores it.'

CHILDREN LAUGH

Spencer!

Trevor threw an orange peel in Spencer's drink.

THEY LAUGH That's funny.

'And just when I think that things can't be any worse...'

Let's go. You guys, get all your stuff.

'..my eyes are opened even more.'

- You go first. - Do you have anything?

Shoes. I'm sure there's shoes.

Pick up the napkins.

'Spencer and Emily steal the tip.

'And Mum and Dad are supposed to be lawyers?'

Did someone take money?

Spencer, did you take money out of that black folder?

Cos that's not where you get it.

That's not funny. Give it to me. This is embarrassing.

Spencer had it, too! THEY GIGGLE

'And when Mum finally comes down on the kids,

'they just laugh in her face.'

- Can I have it? - No, you can't.

THEY LAUGH

'This is not going to be easy.'

'And as the day went on,

'things only seemed to get worse.'

'For example, when Ryan and Trevor are having a sword fight...'

'..Trevor picks up a metal bar to hit his sister.'

Guys!

Trevor!

'These children have no respect for each other...'

'..or for their mother.'

You and me.

'And again, instead of addressing the problem,

'Mum tries to cover it up... with board games?'

Stop!

You guys! I brought her here so she wouldn't bother you.

Come on. Spencer!

THEY MOAN AND CRY

- Get up. - Get off of me!

She was clearly wrong. Come on.

'And why on earth is Mum apologising?'

No!

'It's obvious that Mum's tactics are not working.'

I hate you!

'After a day of observation,

'it's clear why these kids don't respect their mother.

'She simply refuses to listen to them.

'So with Dad finally home from work,

'it's definitely time to sit these parents down

'for a serious talk.'

Darryl, Barbara, do you have a minute?

Nanny Stella came down and I was a little bit scared.

So end of the first day, always the hardest part.

There's a lot of yelling in the house, from everybody.

Trevor, Spencer, we're leaving!

Don't go in that room, Trevor!

The yelling is futile.

Nobody listens. The other thing is,

I hear this word "hate" a lot in your house.

To me, that's not... that's not OK.

It's not OK for you, and it's not OK for them.

You know, in a strange way, I think it's a little bit healthy

for them to say,

"I hate you." Because that's their way of saying,

"I don't like what you did to me." But they can't express it.

Some of the things that you may not necessarily have seen,

getting your kids in their car and getting from A to B.

SHE YELLS

Sometimes they won't even put their seat belt on.

SCREAMING

One, that's dangerous. Two, it's breaking the law.

DARRYL: 'What do I do?

Barbara and I disagree

on how things should be done.

The other thing is, leaving the restaurant the other day,

one of them took the tip.

Whatever way you look at that,

whether it's your money or not, that's stealing.

BARBARA: When Nanny Stella said that,

it kind of hit home. This is serious,

we're not just playing a game here.

Good parents don't want their kids to steal.

DARRYL: I was just shocked and appalled.

It needs to be dealt with immediately.

But my biggest observation is, you're not respected in your home...

..at all.

BARBARA: I just didn't think respect was the big issue.

And it kind of took me by surprise.

That wasn't what I expected she was gonna come up with.

I believe that your children are crying out

for your expectations to be defined.

BARBARA: And it hurt to hear Nanny point out that

you're kind of screwing up as parents.

I honestly believe that they thrive on structure

and limits and setting boundaries.

I was scared that it needed a lot of time to fix.

I have to go off now and devise my plan.

- OK! - Good.

But I will be back.

I think I realised, at that moment,

that it probably isn't going to work, but we'll see.

'After a day of observation,

'the problems in the Moore household are clear.

'The kids have no respect for authority whatsoever.

'So today, I'm giving the family their own set of rules.'

Hello.

Nanny Stella comes in. I'm apprehensive

because I'm still thinking the hammer's gonna come down.

Normally, I usually sit down at the end of the table

and I get out my bag, and I have a book in it.

But I decided on something a little different for you guys.

Because there are lawyers in the house

and because some of the behaviours are very extreme,

I'm going with something very visual.

This is the "Moore Family Laws."

She basically put a contract up there.

This is not only your family laws, it's your contract.

STELLA: Darryl and Barbara are lawyers.

And I knew that they knew enough about contracts

that they might take me seriously.

So, first,

"Tackling and hitting is for the football field only."

I would like to stop the fighting.

Don't hit. Don't hit!

It's probably the rule that's gonna be the biggest challenge.

We tend to be a physical family.

The next one is, "Speak, don't shriek."

Mom! Can we go swimming?!

All right, brush your hair and teeth!

OK!

My wife will never make it two days without breaking that rule.

Another big one, "Pick up after yourself."

Pick up everything. Close your doors, please.

When Nanny Stella said that,

I thought, "You gotta be kidding. It's not gonna happen."

"Respect one another."

Respect means, be nice.

Erm, this is my final... BANGS GAVEL

..word.

That I'm adding minutes

of mandatory family time, every day, to your schedule.

Darryl needs to spend more one-on-one time with the children.

And my final verdict was that they had to have

a mandatory minutes a day together.

So... who wants to sign

my nanny contract first?

It was like a big contract and we all had to sign it.

Good job, Trevor.

Even Natalie signed it.

Yay! Good job.

OK, who's next?

'This is my first opportunity to work with the Moores.

'Unfortunately, straightaway, Dad heads off to work,

'leaving Mum with a new set of laws to enforce all by herself.'

Spencer!

You gotta get all the towels that you left in your bathroom.

Ryan! I wanna see your bathing suits downstairs,

and your towels, OK?

- Who left their towel on the floor? - I don't know.

I just wonder why I'm checking up, but Mum's not checking up.

Mom!

'Before I could even turn round,

'Natalie was breaking rule number two.'

Mom!

Can I ask you something?

Do you think when you're wanting Mum,

you could just go find her, instead of keep yelling after her?

Yeah?

You're not gonna yell for Mum anymore? OK.

They're kidding me!

I know it. Ashton Kutcher is on his way.

'With two new rules clearly broken,

'it's on to rule number three, "Respect".'

SHE GIGGLES

'And when Mum comes in to get the kids to clean up...'

- Spencer, get over here! - '..they laugh in her face.'

I want you to help clean up. HE LAUGHS

That's not even funny.

Barbara has no credibility with her children whatsoever.

Come on, you spilled that, too. It was an accident, I don't care,

but I want you to pick it up. I asked you.

No!

There's no respect. There's no respect for each other,

'there's no respect for their home.

'Nothing gets achieved, at all. Nobody helps.'

Emily!

Mum can ask people to do something

and it still doesn't get done.

All right, make your bed. Get the chocolate milk cups.

All the chocolate milk cups.

Bring them downstairs, please.

If I come up here, you gotta get the chocolate milk cups,

right there, all the toys off... TREVOR TALKS OVER HER

Trevor, you're not listening.

Get the chocolate milk cups.

Get the chocolate milk cups. Go back.

These behaviours had to be addressed now,

before they got out of control.

Just get 'em. HE BLOWS RASPBERRY

STELLA: Are you breaking the rules already?

Why? It's too early. You only just had them set.

Why would you want to break them already?

You don't care?

'And without consequences, why should he care?

'But when the kids break rule number four,

'it's time to put all jokes aside.'

CHILDREN ARGUE LOUDLY

Ow!

Ow! Let go of me!

No!

STELLA: 'With every rule broken, enough is enough.'

I interjected and said, "Wait, whoa! Stop."

OK, you know what? Timeout. Come down.

I just lost it. I'd seen enough.

OK, you know what? I'm sorry.

I'm... I'm invoking nanny rights here.

We're not negotiating right now. We're all coming in here.

Obviously, I don't know how to get the children under control.

STELLA: 'Once again, Mum has failed,

'and it's up to me to get these kids on board.'

OK, "Respect one another." What do you think that means?

Do you respect your mum?

- Yeah. - OK.

So why wouldn't you listen to her when she was asking you something?

Get the chocolate milk cups. Get the chocolate milk cups.

OK, I am really, really going to work really hard with your mum

to teach her to speak to you the way I'm speaking to you right now.

Do I sound a little angry?

- Yeah. - Well, I apologise,

but that's the way I'm feeling. Because it's really frustrating

to see your mum try to do things and you guys walk all over her.

And quite frankly, I'm tired of it.

'The children were obviously nervous because the tone of my voice'

was higher. I was angry.

Who has been in that bathroom and left their towel on the floor?

OK, just so you know,

if you want me to, I can turn into Commando Nanny,

and that's not very pleasant.

I'm gonna put myself into retirement and I'm just gonna watch,

but what you guys are going to do right now

is go find those towels and put them where they should be.

So go get your towels.

STELLA: 'Because these kids have no regard for their mother's authority,

'I'm spending the rest of the day

'teaching Mum to command her children's respect.

'Unfortunately, no sooner had the kids picked up their towels

'than Barbara is faced with another tantrum.

'Natalie wants Mum to dress her.'

Natalie! You do it.

You know what? You be a big girl and do it, OK?

SHE SOBS

Natalie is in charge of the Moore household.

She is the boss.

OK, come here. Go upstairs. You go do it. Listen to me.

SHE SOBS Natalie, stop it. Stop it, stop it.

Listen, no crying. That's silly.

That's nonsense. No. You're breaking the rules. What're you gonna do?

I don't know!

No, you have to go by yourself and do it, OK?

SHE WAILS

BARBARA LAUGHS

What's up? What happened?

Mommy!

- She won't go upstairs by herself. - What?

SHE WAILS She just won't.

'It shouldn't be about discipline or reward at the moment,'

but her behaviour needed to be stopped in its tracks first,

before anything else.

OK, what... What do you mean, you won't go upstairs?

You did such a good job yesterday. Remember Mum asked you...

She asked you to go get something and you just did it.

Do you remember?

No.

Is it cos you're tired and cranky and need a nap?

- No. - Well, what's the problem?

She just gets away with this behaviour all the time.

Nobody's ever corrected it.

OK, well, look, this is it.

OK? Let go of Mum's hand. Natalie.

You have to go upstairs and get 'em

cos me and Mum are going in the kitchen.

Natalie listened to Nanny Stella.

She looked at her, she knew she was serious.

She stopped crying.

STELLA: 'And wouldn't you know?

'I'm firm with Natalie, so Natalie does as she's told.'

You have to address these behaviours as they're happening.

She's never had them addressed in any way at all before.

You've just bought into it and...

You would've gone upstairs with her before, wouldn't you?

Did you get 'em all by yourself?

Did you do that all by yourself?

STELLA LAUGHS

The kids realised that

Nanny Stella is no-nonsense, and they better do it.

'Now that I've had a breakthrough with Mum and Natalie,

'today I'll be working with Dad,

'by insisting that he spends some family time with his children.'

When Nanny Stella said that, I thought, "You gotta be kidding.

"It's not gonna happen. In the morning?"

I'm really very anxious and concerned

as to whether it will work.

Will we have family time at the breakfast table?

Family time at the breakfast table.

Who's coming? One minute.

Let's go, Nat.

Oh, you're such a big kid.

Family time could go one of two ways.

One, ridiculous, because Dad's going to be very pedantic.

'But, on the other hand, it could go very well.'

- Hey, Spencer. - What?

- What movie did you see? - March Of The Penguins.

March Of The Penguins. What was it about? I haven't seen it.

Penguins.

BARBARA: Nanny was sitting there.

I was looking at her, here and there,

hoping that nothing was gonna go wrong.

But why are... Why are they marching miles?

To lay an egg.

LAUGHING: They walk miles to lay an egg? My God!

Darryl was very excited about the morning.

Did you like the movie, Spencer?

- Yeah. - Very cool.

Darryl went through each child and asked them something.

Can you imagine a bear living in our backyard?

- Yeah. - Would you like that?

I think that would be kind of cool.

Everyone who knows us knows our schedule is busy and crazy.

But that's not an excuse.

The most important rule for me, spending time with the family.

So would this be a successful breakfast?

Yes, I'd say so.

The Moore family timeout

ended up working really, really well.

I gotta go to work here pretty quick. High-five. I love you.

He went up to each one and told them,

"I love you. Have a great day."

He was just so happy.

I love you, Big Momma.

DARRYL: For the first time in a long time,

my wife even kissed me in the morning.

It was a great way to start the day.

I love you, Dad.

Bye-bye. I love you, guys. I will see you later.

STELLA: 'Now that Dad is following the rules,

'it is time to return my attention

'to the real problem in this house, Mum.'

GIRL SQUEALS

BARBARA: They went swimming,

and Spencer and Trevor

got into some sort of tiff.

Spencer!

Spencer!

Barbara gave Spencer his first warning

because he was the instigator.

'But she didn't care to find out what the problem really was.

THEY TALK OVER EACH OTHER

Now, just be good. Don't bother him.

BARBARA: We got past that moment,

and it continued.

BOYS SHOUT

So I walked outside, tried to stop them from fighting.

And Spencer mouthed off to me.

Get out. That's two strikes.

STELLA: 'Barbara got Spencer out of the pool

'and I was really hoping she'd talk to him.

'But she just barked at him instead.'

Don't even put your feet in the water.

Don't go in there, Spencer.

- Sit down in the chair. - No! I don't want to.

You're just making it worse... Don't you dare!

STELLA: 'Spencer got really, really angry, and the tantrum'

continued to escalate.

You're not going in the pool again.

Don't push me!

'She's trying to be firm, but without hearing the kids out.

'It's just not fair.

'If a child believes they're being treated unfairly,

'they'll simply act up.'

BARBARA: Spencer started shoving me, then trying to kick me.

And I was a little scared I wasn't going to be able to control him.

You don't put your feet in the pool.

And you're not going to go swimming today, don't even touch it.

Yeah, you do care. OK, Spencer?

Just go and sit down. You wanna go in the house?

All right. Go in the house and dry off.

STELLA: 'Spencer cries, but his mother refuses to find out why.

'She just wants both Spencer and his problem to go away.'

I try to shut it out. I try to ignore it.

I'm just gonna tell you one last time.

You do not destroy any property.

Don't damage anything.

BARBARA: It's a negative household, no doubt.

There's no way I'm gonna be able to do this.

Just think about it, buddy.

Don't come down until you've improved it.

'He'd got upstairs, Barbara followed him.

'But instead of trying to'

talk him through the problem

'and getting to the heart of the matter,

'Mum took the easy way out. She just ignored it.'

SHE SIGHS

BARBARA: I went to find Darryl

because Darryl will always find an excuse for the kids' behaviour.

So I just wanted to make sure that Darryl

wasn't gonna undo what I had already implemented.

OK, calm down, and now you'll talk to him.

I'm not talking to him.

Then I'll talk to him.

I didn't wanna talk to him, you know?

I don't wanna know what happened.

I don't care what happened.

I don't know what to say.

Barbara, and certainly myself,

have to talk to Spencer about, you know, what was going on,

and she won't do it.

I'll talk to him when he's calmed down and collected.

STELLA: 'Since Mum, once again, refuses to open up

'and listen to her kids,

'I'm going to check in on Spencer myself.'

What on earth came over you?

'Children want to lock themselves away'

because they don't know how to deal with things

'because nobody's ever shown them.'

You were kicking and being rough with Trevor,

and the rule is, you can only do that on the football field.

He was doing it to me first.

He was doing it to you first and Mum didn't see?

'I got to the bottom of the problem.'

Spencer was so upset because he'd been penalised

but Trevor hadn't.

Everybody was being mean to me.

Everybody was being mean to you?

Yes!

Why couldn't you explain to Mum, without losing your temper,

that Trevor started it?

I did, but she wouldn't listen.

She wouldn't listen because everybody was angry?

Yes.

'Absolutely no way should Spencer have reacted the way he had,'

but also, Mum should be able to get to the bottom of the problem.

OK. Well, when you've calmed down,

when you feel better,

do you think you could go and talk to Mum about it?

- Yes. - OK. All right.

And if you wanna come talk to me, you can come and find me, OK?

- Yes. - All right.

I felt like, I'm not doing my job.

I probably should've stepped in and told him it's OK.

She was trying to draw it out of him and have him say,

you know, why he's upset.

STELLA: 'Now that I understand why Spencer is so upset,

'it's time for Mum to understand

'how sorely her children need her love and attention

'before it's too late.

'So it's time to have a talk with both Mum and Dad,

'to get them on the same page.'

Basically, what he said is that he didn't do it first,

that Trevor did it first.

And that nobody was, you know...

Because everybody was so angry, nobody was listening to him.

So he believes that everybody was being mean to him.

I talked to Trevor first,

and maybe Spencer was underwater.

Maybe he didn't see me,

but I turned my attention to Trevor first.

Then I turned my attention to Spencer.

In fairness, you are angry, frustrated, right now, at Spencer.

Yes.

I'm not condoning Spencer's behaviour in any way whatsoever,

but also, there was another culprit.

Trevor started it and Trevor's still in the pool.

It's just about being fair.

You have to make that clear, to both of them.

Unfortunately for Spencer,

he is going to have to learn how to deal with his emotions.

- Mm-hm. - You have to address it.

You can't not address it.

The nanny's right. It's unfair to punish Spencer.

I mean, Trevor is just as much to blame.

That's why he's upstairs, upset.

No other reason.

And my criticism of Barbara

is that she does not take that into account, or make an enquiry

as to whether or not that's what happened here.

You have to listen to him.

Don't you think?

Isn't that part of the problem here?

I thought, you gotta be kidding.

He was basically throwing it back on me.

She's not listening to me.

She's not gonna do anything I ask her to do.

Not that that matters, but...

Darryl, what he did was unacceptable.

STELLA: 'Dad's right. These two just can't get on the same page

'because Barbara simply refuses to listen.'

They're not getting the chance, because you're angry

and you're frustrated, they're not getting the chance

to explain how that transpired.

It's just about being fair.

Now, unfortunately for Spencer,

he is going to have to learn how to deal with his emotions.

Mm-hm.

And even if you have to bring it up and he gets upset again.

If he's upset, that's one thing.

If he's angry and kicking the hell out of things... no.

But you have to address it, you can't not address it.

BARBARA: I think I realised at that moment

that she was absolutely right. She was right on.

There's something that we have to change

to make something change with Spencer

because I haven't been doing it right.

I waited, I think, a couple of minutes

then I took Nanny Stella's advice

and had a discussion with Spencer.

Can you just tell me why you're mad?

You know, cos I don't, obviously, understand.

HE SNIFFS

I believe you. Didn't you hear me say something to Trevor?

Are you mad cos I didn't take him out of the pool

- and I took you out? - Yes.

OK. Do you know why I only took you out?

It wasn't cos I didn't believe you.

I explained to him why I hadn't taken Trevor out of the pool.

The only reason I didn't take out Trevor, OK,

is because I didn't warn him earlier.

You did something wrong earlier and I told you,

you do something wrong again, then something's gonna happen.

I hadn't given Trevor a prior warning and I told Spencer that

I would give him a consequence, too.

I'm not saying he wasn't bad. He was bad.

He got his warning.

I saw this amazing transformation.

All right. I love you.

I was impressed with what I saw.

He said he was sorry, he gave me a little hug.

I love you.

I don't usually take the time to talk to the kids

and find out what happened, so it was interesting

to actually listen to what he had to say,

and I did learn something.

STELLA: 'Now that Mum understands the importance

'of listening to her children,

'I began to see great improvements in the Moore household

'over the next few days.'

I'm not getting mad right now, all right?

I just wanna make sure you understood it.

'With both rules and consequences in place,

'Mum and Dad are finally on the same page.'

Do you wanna give Mommy a hug?

Tell her you're sorry?

CHILDREN LAUGH

'Mum is really starting to open up to her kids.'

- You wanna play Go Fish? - I want to.

'And in turn, the kids are treating Mum

'with the respect she deserves.'

How about you? You wanna carry this over there for me?

- OK. - It'll be a big help. Thank you.

'And most importantly,

'Spencer is finally getting all the love and attention

'a growing boy needs.'

- I love you. - I love you.

'I truly believe the Moore family is going to make it,

'and all that's left to do is say goodbye.'

Moore family!

I have to leave.

Thank you.

You're welcome. Thank you.

- Thank you. - You're welcome.

- GIRLS: Thank you. - You're very welcome.

Where did you suddenly get all these manners from?

THEY LAUGH

The way I saw the Moore household before

was two fishermen on the side of a pond,

and there were just these flailing fish.

They had no direction where to go.

They now know what comes when they do go in a certain direction.

I know it's been tough,

but I did have a lot of fun.

And I hope you had some fun, too.

I know, if you keep up the hard work,

it will stay as good as it's got.

You've been very, very receptive. In fact, I would say

probably the most receptive family that I've worked with...

- Really? - ..in a long time.

Very quickly got it, and that makes me very happy.

And I hope it makes you very happy.

It really does. We saw that it was working,

so we're gonna stick to it.

The biggest thing that I learned from Nanny Stella was

not necessarily just spend more time with your family,

but enjoy your time with your family more.

Gimme five. Can I get a hug?

STELLA: 'Children thrive on structure

'and boundaries and consequences.

'They know what's expected of them,

'and that never was there before.'

Oh, I'm getting so many hugs today, I don't know what to do!

We are very appreciative of your help.

I'm on record as having said we didn't need Nanny Stella,

and I was wrong. It was wonderful having her here,

and we did need her.

Thank you very much.

BARBARA: I am really glad to have had that experience,

with Nanny coming in.

I think it made a great change in our family.

I'm gonna miss you.

Oh, you're gonna miss me?

Thank you. I'm gonna miss you, too.

Thank you, Trevor.

When I first came, I thought it was just futile,

that it wasn't going to be successful.

But they were very, very receptive,

and it was a major success.

Thank you very much for having me. I had a lot of fun.

- See you later. Bye, guys. - ALL: Bye!

'While my week with the Moores was quite a trial,

'the verdict is clearly "not guilty"!

'Darryl and Barbara have come a really long way,

'and as long as they both keep their eyes and ears open,

'they'll see nothing but success for years to come.'

Hey, you guys.

Look, I didn't see this.

"Dear Moore family.

"Surprise!

"I am leaving you my Nanny book,

"to help you remember all of the great lessons we've learned

"during our wonderful week together.

"Thanks for having me in your home.

"Now you are in my heart.

"Love, Nanny Stella and all the nannies at Nanny Central."

How nice!

Hopefully, these will be a reminder

that I didn't have to turn into Commando Nanny.

- Oh! - Awesome!

- What does it say? - You wanna try it on?

- Look at that! - Try them on.

STELLA: I think it always needs to be a nightshirt.

Oh, I like this shirt. Very cool.

Say, "Congratulations."

- Congratulations. - "I survived."

I survived.

- "Nanny Stella." - Nanny Stella.

Well done.