01x03 - Excess Baggage

[bunniefuu]

[soothing music playing]

[podcaster] Find a position

where you are completely comfortable.

[water lapping gently]

Begin by shutting out
everything around you.

Close your eyes…

and concentrate on your breathing.

In. Out.

-[birds tweeting]
-[insects chirping]

In.

Out.

Let your face relax.

Your shoulders.

Allow every muscle to release.

-Until you feel light.
-[machinery clanks]

Like you are floating…

-[loud thud]
-[man] Boss. Boss!

-[alarm blaring]
-[man calls out]

-[man 2] What's going on?
-What?

-[Lex] Nuala!
-Stop the machine!

-Nuala! There's oversized on Belt 5.
-[worker] Stop it now!

-Wake up!
-Go to Belt 6.

Jesus, Nuala! You've jammed the lateral.

-Oh, my God. Get her out of there.
-[Lex] f*cking… Jesus.

-[growls]
-[man] It stopped, it stopped.

Serious?

[metal creaking]

-[man] Oh, the f*ck? Boss!
-Level 3…

-[Lex] f*cking Christ.
-[man 2] f*ck!

[man] Everybody stay back. Stay back.

[Lex] f*ck. f*ck. No. No!

Well f*cking done, Nuala. Well done.

[man] Boss, boss. Leave it, leave it.
Let them fall. Oh, what a mess.

["Power Tripper"
by Arse and the Dirty Dozen plays]

♪ Power ♪

♪ Put your d*ck away ♪

♪ Stepping out of line ♪

♪ f*ck your question time ♪

-Don't forget her nap today.
-On my schedule, not yours, darling.

[Anthony] Around we go!
Inside out, upside down.

-[Lila] Do the sausage dance.
-That's enough, Lila. Say, "Bye, Daddy."

-Okay! Oooh!
-Do the sausage dance, Daddy.

-[Mira] Lila say bye.
-Let her speak to her daddy.

-[Lila] When are you coming home?
-I'm late. I need my phone.

[Lila] Guess what - I got a new bed.

-Have you, baby?
-Come on, Lila.

-No, I want… No, I want the sausage dance!
-Mira, can we talk?

When are you gonna forgive Tony?
He didn't do anything.

Exactly, Mum. He didn't do anything.

-Darling…
-Mira, can we talk?

-I want Daddy! No, no, give it back.
-Ugh!

-f*ck.
-[phone clatters]

[Tobias] Right?

Thank you for the ride.
See you tonight.

Bye, darling.

-Love you.
-Bye.

-[Lila] I miss Dad.
-[door slams]

[percussive electronic music]

[chiming over PA]

[announcer] This is
an important announcement.

Baggage on flights AT45, TT67
and AT32 will be delayed.

The baggage handler fell asleep
on the job,

so now we're down a belt for bays 4 and 5,

which means Departures
is going to be f*cked for hours.

[phone beeps]

Hey, my brother-in-law can fix that.

Yeah?

-Do you want me to call him?
-Yes, thank you.

[line rings]

[in Spanish] Yo, Maz. What's up?

[laughs]

No, I'm at work.

Can you do something for me?

No, she's rich.

[laughs]

[in English] Yeah, manager.

[clears throat]

Okay, perfect. Bye.

[in English] He can do it for 300.

-Where are you from?
-Yeah? All right.

And you… you didn't hear
the boarding call?

[Asha] No, I heard it.

I didn't tell my parents that I quit uni

and I knew they were waiting
for me at the other end.

So I just panicked.

And once the flight left, I knew
my student visa was cancelled

and I didn't have any money
or anywhere to go.

And you hid the passport
and your phone because…

I knew not having a visa made me ill*gal

and I didn't want to be put
in immigration detention.

Right.

And where does attacking
a man of God with a broom

fit into all this?

I guess I have a complicated relationship
with my faith.

Although, man of God…

is a big call.

Aren't you more of a social worker
with a fluoro vest?

[laughs] Yeah.

[knock at door]

[birds chirping]

Ah, Mira. Um, can I help?

Yes, actually.
Uh, there's been a baggage mishap.

[Tobias] Mm-hm.

Gonna be a lot of unhappy passengers,
so need you on the ground to, uh…

To provide emotional support
for passengers?

-Yes, exactly.
-Hm. I'll be there.

How's your Irish friend?

Uh…

Well, we're…

getting in contact with the embassy.

Great. You realise you could
press charges for as*ault, right?

Well, I could also file for worker's comp,

but I… I wouldn't want
to waste precious resources.

[birds screeching]

Late night, writing up reports.

Strange.

I haven't received any.

Not yet, no.

[bird chirps]

See you at the security review.

Yeah, looking forward to it.

-2 pm.
-Yeah.

She would have had your arse.

And yours.

Right, clearly you can't stay here.

Now, as an Irish citizen,

you're unlikely to be thrown
into detention,

but there's always a slight risk
given that…

I'm brown?

Well, I wasn't gonna say.

Right, your best bet is a bridging visa,

which means that you can leave the country

without being flagged
by Border Protection.

Vouchers for the SkyBus,

application for a visa,

and the embassy can help with
accommodation and anything else.

-Okay?
-Okay.

Right, now Mr Fluoro Vest
is needed on the ground.

[thoughtful music playing]

[upbeat music playing]

-[baggage handlers calling out]
-[Mira] Lex.

You need to inform me
when there are baggage disruptions.

Was there a reason I wasn't notified?

Accidents happen.

[jet engines whine]

Maybe they wouldn't if your staff
weren't falling asleep on the job.

Are you serious?

-I am.
-Are ya? This job is relentless, right?

-It's back-breaking.
-[engines roar]

So this noise? Hear that?
It ruins our eardrums.

And that smell, we suck in these fumes
all day because you won't fix the fans.

Come on, we drop our breaks
so your planes can depart on time.

And all because
you want to make your PSCs.

Mistakes happen under pressure.
End of f*ck' story!

Might be for you,
but it's not for my terminal staff

who have to mop up your mess.

[Lex] Sorry, can't hear in my left ear.
Just a wee bit deaf from this f*ck' job!

[reversing signal beeping]

[baggage handlers speaking indistinctly]

[intriguing music playing]

[announcer] Flight TY67 to Kuala Lumpur,

passengers, please make your way
to Gate 15 for immediate boarding.

[man] What are you talking about?

-[phone buzzing]
-[Mia] Mummy, where are we going?

[agent] Sorry, sir. It's out of our hands.

-Uh, your bag's way over the limit.
-[Zoe] Uh, um…

-I can pay the excess. Is… is cash okay?
-[phone buzzing]

[agent] At least an hour.

[coins clink]

Oh, uh, Mia, come here.

[chiming over PA]

[announcer]
Flight AT25 to Darwin is delayed…

[Cath] Um, actually,
your flight's under-booked,

so we can take the excess no charge.

Thank you.

Oh, some of the baggage belts are down,

so there's a delay
on your flight's departure.

Sorry about that.

-Delayed for how long?
-[phone buzzes]

A couple of hours.
There's technical issues.

[phone buzzes]

Okay.

[phone buzzes]

[Zoe whispers] Okay.

-[phone buzzes]
-[chiming over PA]

I'm gonna tell the review
this happened before

and that's why I trusted you.

Um, maybe don't say that.

I have to justify what I did
or I'll lose my job.

[officer] Madam. Sunglasses off.

[Tobias] How good are you
at delivering babies?

[officer] Laptops out, iPads out.
Everything out of pockets.

Sorry. Are… are you alright?

Oh, I'm fine.

I'm very sorry. My mistake.

[Jordi gasps] My fish.

Well, save it! Quick!

If he dies, it's your fault.

Miss, live animals need
to be pre-booked as cargo.

-[Jordi] They can't go to cargo.
-Jesus, we'll have to confiscate these.

They're tropical fighting fish.
I need to monitor their water temperature.

Confiscated items have to be destroyed.

-Don't they, Johnny?
-[chiming over PA]

Uh, yeah, yep.

[announcer] This is the final boarding
call for passenger Sarah Tongu

on Flight AT65 to Coolangatta.

[intriguing music playing]

[birds chirp]

[bird kisses and squawks]

[line rings]

[voicemail] This is Tai.
Don't leave a message.

[line rings]

[voicemail] This is Tai.
Don't leave a message.

[passengers and staff chatter]

-[woman] Yeah?
-[man] Come on, Billy.

Excuse me. Um, could… could you help me?

Sorry, I just, uh…
I need to get this bag to my wife.

She left it behind
and my little girl needs her Ventolin.

Um, they've gone through?
What's the, uh, flight number?

I've got no idea. They were
meant to be going to Brisbane.

But I think there was, like,
a last-minute change or something.

-Um, have you tried calling her?
-Yeah, she's… she's not picking up.

I don't suppose you can just,
like, look her up?

Her name is Zoe Masterton.

Then I could just meet her at the gate,
give her the bag and then…

-Okay. Sure. Come with me.
-Thanks so much. I appreciate it.

-How old's the little girl?
-She's four.

-Ah!
-Yeah, yeah.

Let's try in here.

[phone buzzes]

[people chatter indistinctly]

[Zoe sighs]

[hard plastic clatters]

[Yasmin] People leave
so much sh*t on planes.

Three ear buds. Two iPads.

One deodorant.

[phone buzzing]

And that's false teeth.

-Ohhh!
-[Cath, distractedly] Mm.

That's disgusting.

[line rings]

-[indistinct chatter]
-[phone ringing]

Cath!

Uh, I think we've got
an 'excess baggage' situation.

-A Zoe Masterton.
-Okay.

She's, uh, pregnant,
travelling with a four-year-old.

Well, it's good to hear from you too.
How have you been?

Have you got eyes on the partner?

-Yes.
-Okay, um…

Can you keep him occupied
until we get clearance to board?

Will do. Talk soon.

Okay, bye.

-Did you understand all that?
-Yep.

Cool. Well, we've just got to
keep an eye out for this guy.

[phone buzzing]

How f*cking delayed
is this flight gonna be?

[line beeps]

f*ck.

No luck?

No, no.

Why don't you take a seat?
I'll speed this up.

-Yeah.
-Yeah?

Yeah. Thank you.

[tense music playing]

[Johnny] There you go.

This is your new home.

[bird chirps]

[birds chirp]

What, Mango? What?

[paper rustling]

[sighs wearily]

This had happened before and, um…

I trusted him but, yeah,
it won't happen again, of course.

I… I understand it's serious, but, um…

Hmm.

Wish me luck, boys.

All right, what are we working with?

Oh.

Okay. Okay.

Hey, um, I'm here for the review.

Did you want me to head
straight in or I can wait out here?

Uh… review?

Uh, yeah.

-Yeah, yeah. Take a seat, take a seat.
-Thank you.

Hey, can you bring us in some coffees?
Uh, a flat white.

[Maz] Oh, a flat white?

Yeah.

Good f*ck' luck with that, hey?

[laughs]

These guys! Get your own f*ck' coffee.

So before I worked here,
my wife and I ran a hostel for teenagers.

It was a halfway house.
Not sure what it's called now.

But nine times out of ten,

those kids were acting out
because they didn't feel listened to.

How long does it take to
check the passenger lists?

Oh, it shouldn't be too much longer.

-Quite a few flights are delayed.
-Sorry. I'm just…

-I'm really worried about my little girl.
-[chiming over PA]

[line rings]

-Excuse me!
-Hey, baby, it's me again.

-Um, I just need to get Mia's bag to her.
-[woman] Thank you so much.

-I think you dropped your T-rex.
-Would have been a nightmare without that.

-[buzzes]
-[Adam] Give us a call back.

-[woman] All right, thank you.
-[Tobias chuckles]

-Bye-bye.
-[woman] Thank you.

-That's all right!
-Bye.

[unsettling music playing]

Oh…

-[officer] Liquids out.
-[officer 2] That can stay on.

-[officer] Phones out, laptops.
-[tray thuds, beeping]

-[Adam speaks inaudibly]
-[chiming]

-Paging Mr and Mrs McMahon.
-[line rings]

-Your flight is departing…
-[officer] Sir.

-[officer 2] iPads on trays. Laptops out.
-[officer] Yep, your belt.

[officer 2] Keep coming forward.
Keep coming forward.

[detector beeps]

-Cath, I think he might know the gate.
-Oh, f*ck!

You'll need to move them.

Okay.

[tense music playing]

-sh*t. [clears throat]
-[Cath] Go, go, go, go.

Hey, um…
[lowers voice] I need you to come with me.

He's here, isn't he?

Yes.

[officer] Please. Thanks, mate.

[Adam] f*ck.

-If he finds us…
-[Yasmin] He won't. He won't.

[Yasmin whispers] This way.

[Adam] f*ck. f*ck.

[man] Hey!

-[door panel beeps]
-Here, baby. Here.

[tense music playing]

[Yasmin] Come on.

[Zoe] It's okay. It's okay. We're just
going somewhere to wait for our plane.

We think we have
a domestic violence situation.

-Thank you. Sami, do you copy?
-Yes, copy that.

You think or you know?

The father says his wife forgot
the daughter's Ventolin.

-But we don't think that's true.
-Call the AAP.

If you're worried,
they'll run a check on him.

He's worked out the departure gate.

If he sees the family,
then things could escalate quickly.

Can we move the flight to another gate?

Do you know how much it costs
to move a plane?

We've lost tens of thousands
of dollars today.

-Get Ziv to run a check on him.
-You don't have to move the…

-You good?
-Yeah.

You should be fine.

[Mira] So sorry I'm late. We officially
have everything back up and running.

How are you, Tobias?

-Doing better than your Demons, Troy.
-Ooh!

That hurts. No, the Pies
are gonna k*ll it this season.

-You know how much I love to hate on them.
-[Tobias] Well, we'll see how we go.

-I like the look of this Jack Buller.
-Clearly I need to get a team.

Just not his.
No one likes a Pies supporter.

Except for the Pies.

Shall we start?

Okay, the footage
you were forwarded showed

an object being taken
through security without being scanned.

We have given formal notification
to the security company.

-Great.
-Fortunately, no harm was done.

[Troy] You will also be issued
with a warning, Tobias.

[Tobias] Understood.

Wait. This was a clear breach.

[Troy] Mr Flick, your superiors
at Border Protection

have been informed and any disciplinary
proceedings are in their hands.

Needless to say,
you can't let the old bugger

convince you to bend the rules for him.

No. I… I mean, yes, sorry. Of… of course.

[Troy] All right, then.

-Is that it?
-I believe so.

-I should rush.
-Thank you.

-Really appreciate it.
-Thanks.

[Johnny] Um, thanks.

[Troy] While we have you, Mira,
be a good opportunity to have a chat.

[announcer] …please make your way
immediately to Gate 13 for boarding.

We thank you for your patience.

[laughs] You saw it earlier, didn't you?

-You like it?
-Mm-hm. Yes.

[Yasmin] Good.

[birds chirping and whistling]

That's Mango.

[Mango kisses and chirps]

[Yasmin] Come on out, Mango.

-[Mango chirps]
-[Yasmin] Not through your mouth!

-[cage rattles]
-Oh, step, step!

Good girl!

There you go. There she is.

[Mango chirps]

[Yasmin laughs] Can you guess why
she's called Mango?

-Because she's yellow.
-Exactly right.

[Mia] And she's like a…
she's like a mango apple

because she has green bits
on her little tail.

[Yasmin laughs]

[uneasy music playing]

I'm so sorry about all this trouble.

Don't be sorry.

God, I hate this, being the victim.
I just…

I don't… I don't want her…
or her to see me like this. I…

Babe, you're at the airport with
70kg worth of checked baggage.

I don't see a victim.
I see someone trying to rort the system.

We'll get you out.

[Troy] So there has been no movement
in customer satisfaction.

What about headcount reduction?

I am in the process of identifying
under-performers, evaluating redundancies.

I'm looking specifically
at removing positions

with low operational impact
and then, as we've discussed,

I'm proposing implementing automation
in baggage handling…

[Kim] However you do it,
just make sure

Fair Work can't fight us on it.

[Troy] As you know, passenger service
charges are integral to our business model

and any blockage of flow
in the terminal, it lowers…

-[podcaster] Don't fight it.
-…our profit margin.

-Use gentle tapping to release and relax.
-[soothing music playing]

[water lapping]

Continue to tap.

First the eyebrow…

[muffled] …on time.

…then the side of the eye.

[Troy continues indistinctly]

Yeah, of course.

Bring your focus to what is
causing you the most anxiety.

-Jawbone.
-[Mira exhales]

-Focus on feeling safe.
-[Mira exhales]

Present.

Collarbone.

Feel your anxiety
and release it with breath.

[exhales]

Shoulder. Arm.

Accept the tension.

Don't fight it.

Let it all go.

-[bird screeches]
-[Yasmin] Oh, my God.

-Sorry. Excess baggage.
-[Zoe] Honey.

I'm just gonna give you your puffer.
Hang on.

-[Mia wheezes]
-All right. You ready?

[puffer whooshes]

[Zoe] Good girl.

All right, one more time.
Okay, big breath.

[puffer whooshes]

-Her partner's at the gate.
-Come on.

[softly] Right.

[tense music playing]

I'm not moving any planes.

But you can give a fake gate-change
announcement. Get them out.

Copy.

[tense music continues]

[chiming over PA]

Attention passengers
on Austra Air Flight 47,

your departure gate has changed.

-[passenger groans]
-Please proceed to Gate 15.

We thank you for your cooperation
and we apologise for any inconvenience.

[passenger] Fifteen minutes away!

[tense music playing]

-You all right?
-Yep.

He's just headed off to the other gate.

Thank you.

Given you an upgrade.

-Mummy, it's my bag.
-[Zoe] Thank you.

Mia!

-[Cath] Hurry up.
-Mia!

-[Adam] Mia!
-Daddy!

Mia, Mia. Come here.

-Come on. Quick. Run, run, run, run.
-Quickly.

What the f*ck is going on?
What's going on? No, no, no!

-I know where you're going.
-Uh, urgent backup at Gate 9.

I will be on the next f*cking flight.
On the…

-That's enough!
-f*ck off!

-The f*ck off me!
-Adam.

Get your f*cking hands off me.
I have every right…

-[officer] Settle!
-…to f*ck' see my family.

Please, please, please!

Please let me see them.
Come on, please let me see my kid.

-Let me see them.
-[officer] Mate…

[Adam] No! No!

Would you just get out?

[Adam] Zoe! Zoe! No! f*ck!

-[Cath] You okay?
-[Tobias] Yeah, I'm all right.

-You all right?
-Mm-hm.

[Cath sighs]

[unsettling music playing]

-No, I said cash only.
-I… I don't have any cash.

I… I can transfer you if you don't have…

-No, hang on. No…
-Did you get them out?

Yeah.

Thank you.

-[Maz] Do you want your phone back or…
-[Mira] Like I said, I don't have cash.

[Maz] No cash, no phone.
I don't know what to tell you.

Can I help?

[Maz] You got cash?

Praise the Lord. Hallelujah.
Come on, let's go.

-Ladies.
-[Mira] Okay.

-[office phone ringing]
-Are we still in the airport?

-Oh! It's a jungle in here.
-[birds chirp]

-[Tobias] Now an aquarium.
-[Maz] Oh, my day!

Yo!

-Are these Siamese fighting fish?
-[Tobias] Apparently.

They're really expensive.

-Hi.
-[Tobias chuckles]

So 300, was it?

And, uh, parking is on top of that.

Yeah.

-And petrol money.
-[Mira] Oh, come on!

I need to get places, all right?
I need petrol mo… money.

I've got a better idea.

[laughs]

Yo! Thank you. You serious?

Are you serious? [laughs] Thank you.

-[Tobias chuckles]
-Hey, say hi to Jesus for me, eh?

On one knee.

-We good?
-Yeah, we good.

-[Tobias] All right.
-[laughs] Thank you.

You've gotta fight
and then you've gotta fight.

-[laughs]
-Big bucks coming my way.

[uneasy music playing]

[keyboard clacking]

It's a legal requirement to sit down.
So sit down.

-Take a load off.
-What are you guys playing?

Oh, just a bit of snap.

-Well timed.
-Yep, I remember that.

-Take my go, have a go.
-Go for it.

-He cheats, so keep an eye on the man.
-Does he?

Yeah, he's a cheater. [laughs]

[handler] Can't be that hard.

[Bo chuckles]

[handler] Go hard.

[Lex] For f*ck's sake.

f*ck' hell.

You right, boss?
Did you get the right swipe?

Yeah.

Yeah, in the weirdest of ways. Yeah.

[handler] There you go.

Keep going.

[cards flicking]

[Bo] Snap. I got it.

[uneasy music playing]

[engine stops]

[uneasy music playing]